BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and delivery”

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Posted 2 years ago

“Very poor service. I ordered a thermal camera at a cost of over £700 for next day delivery. It turns out they didn’t have it in stock and so I missed my appointment with my client to use the camera and then when I asked for a refund it took them 8 days to return the money meaning I couldn’t buy another one from somewhere else. Really poor service.”

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Posted 2 years ago

Hi Richard, We can only apologise for your experience which does not meet our usually very high standards. It is extremely rare that we do not have the product stocked in our warehouse. Of course a full credit has been issued. We are very sorry for the inconvenience in this instance. Regards, BES

Posted 2 years ago

“Well impressed, 1st time customer, and saved me a lot of money!!!🤑”

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Posted 2 years ago

“Great value, quick delivery and great customer service.”

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Posted 2 years ago

“This Company is very good, they can deliver quicker than many local retailers can obtain same or similar items.”

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Posted 2 years ago

“Excellent service. Great range of products.”

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Posted 2 years ago

“Excellent website and quick delivery”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Good easy website had what i wanted and at a good price , plus quick delivery .”

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Posted 2 years ago

“Thanks for your prompt helpful service as always -- well done BES”

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Posted 2 years ago

“As always BES deliver on time. Items are well packaged and always good valve. Range of items is more comprehensive than local plumbers merchants.”

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Posted 2 years ago

“Goods arrived only a day later than advertised but all items as expected”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“I can only presume that all the 5 star ratings are from customers new to BES as having been a loyal customer for over 11 years have been totally duped. As always with all my businesses, I have a look at other companies to compare rates and was quoted by my other suppliers more than half the rate quoted by BES. A field agent went into one of my shops and promised the manager that he would honour the prices quoted only to more than double them and as my employee docu-signed. Despite my complaints, BES will not do a thing and urge to look into thier past dealings with small businesses before signing. P.S the reason for 2 stars is that although not the cheapest stayed loyal and never before had an issue.”

Helpful Report

Posted 2 years ago

Mr Kearney, We are very confused by your review. We do not operate 'field agents' and can find no record of you on our database. (Please can you email marketing@bes.ltd.uk with your account number so we can verify) We can only assume that you have posted this review against the wrong company based on what you state above. If so please can you remove accordingly as this review is misrepresentative as we pride ourselves on an excellent all round service. Thank you for your understanding on this matter. Regards, BES

Posted 2 years ago

“Great service , quick delivery”

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Posted 2 years ago

“Exultant next day no worries perfect”

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Posted 2 years ago

“Ordered yesterday - goods arrived 10am today, well packaged and polite driver. Well done”

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Posted 2 years ago

“Ordered a few times with BES. First few orders went fine, then I received a few copper joints with dents and scratches which ruled them unusable. I have now placed an order midday Thursday and paid £6 on an order that was about £8. Its Friday afternoon and I have been told I won't receive the item till Monday and you refuse to refund all or part of the delivery fee. Unacceptable when you need the parts quickly and you charge £6 delivery.”

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Posted 2 years ago

Thank you for your feedback. Please can you email your transaction id/order number to customerservices@bes.ltd.uk and we will investigate/follow this matter up for you. Please note that the majority of deliveries do arrive 'next day' but we never guarantee next day delivery. Our delivery charge is £4.95 plus VAT and it is FREE for all orders over £50. We apologise for the inconvenience relating to this delivery. BES

Posted 2 years ago

“I ordered the End Cap online, within an hour of their opening time I was able to collect it from their warehouse as I live Local to it.”

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Posted 2 years ago

“Very unimpressed - they use a useless courier service - UPS - which impacts on them as a company - next working day items which still haven't been delivered 2 days later and might get it tomorrow - who knows! But it was needed the next working day! Also apparently you can't raise a complaint with BES because the customer services department doesn't have a complaint policy! And even when you say it is a complaint and and you want it escalated to a Manager they still ignore the fact it is a complaint and that you aren't happy and just reiterate what you already know - you might get it sometime in the future when the UPS man hasn't got so many deliveries that he might not just say he couldn't find your house (which is on the main A road!!) and go home, didn't think to call or google map it. I'll be leaving the same review with UPS.”

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Posted 2 years ago

Thank you for your feedback. We are very sorry to hear that your goods have been delayed slightly. Thankfully these occurrences are rare, which is why BES use UPS, a globally recognised courier. We meet regularly with UPS to assess their service levels. Please note it is simply not true "that you can't raise a complaint with BES because the customer services department doesn't have a complaint policy!" BES actually have a dedicated customer services team that assist with all manner of service related instances to make our service standards as high as possible.. Please can you email your transaction id and a member of the team will be able to assist customerservices@bes.ltd.uk Regards, BES

Posted 2 years ago

update - my colleague has updated me following your conversation with him. Once again we are very sorry and he accepts your decision to cancel your order.

Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews