BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website - order processed very quick along with delivery - Exultant service”

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Posted 4 years ago

“Very happy with the service and prompt delivery, would definitely use BES again.”

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Posted 4 years ago

“Great service- great prices and great delivery- well done”

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Posted 4 years ago

“Managed to help out with the recent 1 star review in the end with a refund on some of the items so isn't quite as bad but still wasn't overly impressed but at least has been resolved now.”

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Posted 4 years ago

Update to your previous review - further to your earlier correspondence please accept our sincere apologies. We can confirm that a full refund has been issued on the tube damaged in transit. We have also issued a credit for the chrome fittings. We understand you were unhappy with the chrome finish consistency which unfortunately can happen occasionally across a huge product portfolio such that BES keep. These items do not need to be returned. Apologies once again. BES

Posted 4 years ago

“Great prices - excellent communication, service and next day delivery. Extremely pleased with this experience!”

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Posted 4 years ago

“Such an efficient company - slight delay in getting my order”

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Posted 4 years ago

“Orders a hot water cylinder at 2pm on Thursday, it arrived 9am Friday. Well packaged and no issues what so ever. Fantastic service and will certainly be using again.”

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Posted 4 years ago

“Big selection of plumbing and heating items fast delivery.”

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Posted 4 years ago

“Great value stuff and quick delivery.”

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Posted 4 years ago

“Was sent chrome fixings that didn't match colour at all looks bad and received bent copper and delivery was slightly late but appreciate the current situation with that, was refunded for the copper and fixings but will have to re order again from somewhere else such as jtm in order to get what I required for the job that I'm doing. Glad got resolved in the end but annoyed got sent it in the first place.”

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Posted 4 years ago

Mr Mellors, Thank you for your feedback. We are glad you think we offer a good service albeit on this occasion our high standards have slipped. We are very sorry for this and we are just investigating your correspondence with our team. We will be in contact very soon.Regards, BES

Posted 4 years ago

“I found my item cheaper than anywhere else online. The customer service was excellent and the delivery very speedy. I am very happy with my item and the overall shopping experience with BES.co.uk.”

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Posted 4 years ago

“delivery when stated.”

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Posted 4 years ago

“I am a gas engineer and ordered an item which was faulty, so i returned it. After almost a month still waiting for refund. Absolutely rubbish customer service.”

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Posted 4 years ago

“delivered the right product on time”

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Posted 4 years ago

“Good service from start to finish, highly recommended”

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Posted 4 years ago

“First class service. I needed a bit in a hurry and it was delivered next day even in these difficult times”

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Posted 4 years ago

“Excellent efficient service - product and delivery exactly as advertised. Very impressed - will certainly use BES again .”

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Posted 4 years ago

“Always great service and quality products.”

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Posted 4 years ago

“My questions were answered quickly and professionally. Items were supplied quickly and well packed.”

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Posted 4 years ago

“Great product speedy delivery even in these difficult times”

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Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews