BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute cowboy of a company, I have no idea how they have a 4* rating. I can only assume this is through fraudulent ratings. I wouldn't recommend BES to my worst enemy. Customer service has been appalling, their management of my data and other customers data is embarrassing (I was called a different company in correspondence numerous times). They also blocked my account from moving over when I terminated my contract and billed my usage from 4 kw/ph to 6.5 kw/ph whilst they made it impossible for me to move to my new supplier. After pointing out this obvious attempt of ramping up my bill and blocking my transition as a means of profiting further, they declined to reason why they blocked my account and demanded payment at the ridiculously increased rate. DO NOT USE THIS COMPANY EVER!!!”

Helpful Report

Posted 4 years ago

Hi Daniel, You have clearly posted this review against the wrong company. BES Ltd (based in Birmingham) is NOT connected to BES Utilities (Lancashire) therefore please can you remove your review and post against the correct company. Regards, BES Ltd(Birmingham)

Posted 4 years ago

“My experience was of an appalling lack of respect or honesty and a company using illegal tactics. It was an utter, unmitigated experience from hell! When there was a duspute, a heavy was sent around to loudly and verbally abuse me, to the extent that I had to throw him out and warn him that if he ever came back the police would be called. It worked.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. However, it is clear that your review was meant for BES Utilities (Lancashire) who are not connected to BES Ltd (Birmingham) Please can you remove the inaccurate review of BES Ltd (Birmingham) and submit against the correct company i.e BES Utilities of Lancashire. Thank you. BES Ltd (Birmingham)

Posted 4 years ago

“Didn't deliver on time, customer service is a joke couldn't tell me anything. Job is stood waiting for a delivery I have no idea when it will arrive. DO NOT BUY FROM BES THEY WILL LET YOU DOWN!”

Helpful Report

Posted 4 years ago

“I ordered online some plumbing parts around 15.00 on Friday afternoon. I needed them urgently so I was happy to pay a small charge for Saturday delivery. They were delivered to my home in south London before midday on the Saturday. Brillian service!”

Helpful Report

Posted 4 years ago

“Do not use this company. They messed us around making us waite in for a week and a half . They have tacken our money but delivered the goods our paid back any money. Sean in there customer service department found in funny we had been messed about so much and even laughed. 7 days waiting for UPS and items apparently lost twice. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Do not use this company. I ordered items on a monday. Supposed to be delivered on the Tuesday. Waited in wed/Thursday and Friday and was told they where being delivered. On Friday evening they said UPS had lost items and told me a new lot was being delivered Saturday. Saturday yet again no delivery and on monday UPS had lost again.Bes still too issue refund and Sean in there customer service team thought is was a joke and laughed about how much we had been messed around. Avoid this company”

Helpful Report

Posted 4 years ago

“Order didn’t arrive and nobody responded to my email...”

Helpful Report

Posted 4 years ago

“Great quality stuff at very competitive prices. Good sales support. I use them as often as I can”

Helpful Report

Posted 4 years ago

“everything I needed in stock, prompt delivery and good value, would highly recommend”

Helpful Report

Posted 4 years ago

“Fast efficient . products as described. Highly recommended 😊”

Helpful Report

Posted 4 years ago

“Excellent service and parts were despatched very quickly and arrived the next day. Thank you.”

Helpful Report

Posted 4 years ago

“Good quality at a good price”

Helpful Report

Posted 4 years ago

“I find Ordering online very easy”

Helpful Report

Posted 4 years ago

“Excellent is the only thing I can say about the service 👍👏🏻👏🏻👏🏻”

Helpful Report

Posted 4 years ago

“Quick and above all reliable.”

Helpful Report

Posted 4 years ago

“Great company very efficient delivered in a day and half”

Helpful Report

Posted 4 years ago

“Amazing service, I placed my order at 9am on a monday and it was divered to me 10am the following day, despite all the problems of coronavirus they still maintained a next day delivery. I am impressed and would recoomend the company.”

Helpful Report

Posted 4 years ago

“Excellent comma good price, delivered on time”

Helpful Report

Posted 4 years ago

“Bes are really good and helpful but Tuffnalls misplaced my delivery nearly 2 weeks ago. Still waiting sadly.”

Helpful Report

Posted 4 years ago

“Very satisfied. Placed an order early evening and it arrived the next day.”

Helpful Report

Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews