BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company delivered on time. The product is of excellent quality and delivered undamaged. I have yet to fit the gauge but have no doubt it will be 100%>”

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Posted 6 years ago

“Convenient and easy to order and collect 👍”

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Posted 6 years ago

“Great service arrived next day.”

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Posted 6 years ago

“excellent”

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Posted 6 years ago

“Very bad experience, ordered some flow reducer and paid for express delivery on a Saturday to make sure I got the items for Monday morning, Monday morning the valves still wasn't there, called the courier and they assured me will have it before 10.30 am same day, obviously didn't happen...later lunch time been called and been told that will only deliver on Tuesday...after I was waiting in front of customers house for hours and also customer had to take a day off from work. I only ordered from them because of the option to have the items delivered on Saturday. Been told I will get a refund for express delivery I paid but didn't happen so far.... Never again”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. A refund has been issued for your Saturday delivery. Apologies. BES

Posted 6 years ago

“Fast delivery and every part as described. Quality components at a great price”

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Posted 6 years ago

“Prompt delivery and all goods as described. Great service”

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Posted 6 years ago

“Didnt received my parcel as delivery company left my parcel in my naighbour and they didnt left any massege about it. I Lost one of my job which was planed for day after planed delivery day.”

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Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. Apologies. BES

Posted 6 years ago

“Amazing service.. very quick.. even though it had to come over to Isle of Wight it was delivered bang on time..👍 When you speak to a lot of business on the internet and you say Isle of Wight they can’t deliver here. Any one would think that we lived on Pluto.!! Well done BES”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“(20/02/2019) ordered an LPG changeover valve with OPSO .. 22/02/2019 delivery was unable to find us .. even though BES have delivered to us many times. Ordered a second one "Next day" Saturday delivery - (23/02/2019) so we could do our job on the Monday .. followed our order online on the Saturday and it was out for delivery but at 11.30 the status changed to "sorry we missed you" .. we were here at the address waiting for the delivery .. no attempt was made to deliver at all. I have now paid for two COV's at a cost of £154.64 inc vat .. as of todays date (28/02/2019) .. neither of the items have arrived and BES have as far as I understand not refunded me the above amount. Still waiting for a full refund and still "no attempt to deliver" - rubbish service To get the job done I have since purchased a further two COV's - bought these from Continental product Engineering Ltd - and both items arrived next day NO PROBLEM * Very Good service I think”

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Posted 6 years ago

Many thanks for your message. As per our conversation earlier apologies your parcels did not arrive to you, I will pass your comments to our Sales Manager for when she meets with our couriers. Your credit has been processed and you should see it back on your account in the next 3 - 5 days. Best wishes, BES.

Posted 6 years ago

“All as expected Good service”

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Posted 6 years ago

“Fast delivery came next day well packed will buy from bes again”

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Posted 6 years ago

“Fantastic service.”

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Posted 6 years ago

“As it said replacement door . Went straight on no tools needed perfect”

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Posted 6 years ago

“Stress free, no hassle, easy transaction. First class website and service. Fast delivery, good prices. WOULD Recommend.”

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Posted 6 years ago

“Fast delivery, well packaged.”

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Posted 6 years ago

“Cracking stuff & service!”

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Posted 6 years ago

“Goodservice”

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Posted 6 years ago

“I bought a 100mm ducting inlet valve for my bathroom extraction. The order arrived within 24hrsand was extremely well packaged. On receipt of my order I had a question about how it fits my ducting as it looked too small so a quick call to the well humoured BES technical department answered my query and allayed my worried. I really appreciated the support and service. Thank you.”

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Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews