BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi There, Didn’t realise that Alpha Press TB-22 Hydraulic Tube Bender not working with half hard copper pipe, tried to return, it has not been accepted for return even though is still in original packaging and not being used…”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. As per your conversation with a member of our team we are unable to accept the return of 'used' products, as per our terms and conditions. Also for this product our web description clearly states "NOT suitable for standard half hard copper pipe" Apologies. BES

Posted 2 years ago

“Awful - for business”

Helpful Report

Posted 2 years ago

Thank you for your anonymous feedback. We take customer service very seriously which is why we have an excellent 4.7/5 rating from over 6,000 reviews. To help us further understand your 1star review please can you elaborate so we can investigate and help you marketing@bes.ltd.uk Regards, BES

Posted 2 years ago

“I ordered two simple items in early December - no indication when ordering that one was not in stock, paid for both, only one delivered, now after 3 phone calls I am told should be here 17th - could anymore be done I asked, no that's when its coming I was told then the lady said goodbye - " BES we've got it " !! Make your own mind up.”

Helpful Report

Posted 2 years ago

Sincere apologies Malcolm. Sadly one of your items was out of stock due to a supplier lead time delivery delay and the Christmas holiday period. Thankfully this is very unusual but of course inconveniences you. We are very sorry about this delay. We are awaiting an update from this particular supplier. Apologies. BES

Posted 2 years ago

“Cancelled my direct debit BES charging what they liked got into difficulty paying bill, after months of constant ringing me for payment it turns out they owed me £400. I cancelled my direct debit because I can no longer trust this company. I have just received my new bill nearly £600 for one month , adding on what they like because I cancelled my direct debit. I run a small beauty shop part time .I am shutting up shop due to this company . My advice is never sign up to a contract with this company EVER .”

Helpful Report

Posted 2 years ago

Hi, as per our recent contact please can you remove as you have posted this review on the wrong company. We are not an energy provider. Thank you. BES

Posted 2 years ago

“After changing my address online, package still sent to the wrong address. Customer service would not help, advised I needed to repay for items. Will be taking future business elsewhere”

Helpful Report

Posted 2 years ago

Hi Daniel, Thank you for your feedback. We are really sorry about this. Our IT dept. are investigating and rest assured will be fixing any potential glitch. Apologies for any inconvenience. Regards, BES

Posted 2 years ago

“Absolutely horrendous, I ordered via PayPal, it auto populated my previous address, my mistake I didn’t check. However, I called to simply change the address and got the most confrontational computer says no staff member I’ve ever spoken to in my life, couldn’t change the address and said it was cancelled. A few hours go by no refund or confirmation of cancelling, so I call back to chase it as I need the stuff/re-order and she got irate at the fact I’d rang back in to chase my refund and cancellation confirmation? The tone of voice and the way a simple matter was dealt with I’m just lost for words worst customer experience I’ve had, I genuinely thought it was a prank at one point! I still have no confirmation now. I’m well aware it was my mistake, but there’s a way of dealing with issues and customers and trying to argue over a simple matter isn’t it.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback although it is very disappointing to read. BES set very high standards and we have fallen short on this occasion. We are very sorry that a relatively simple admin error then impacted your overall experience with BES. Please note a confirmation email will follow to support the verbal cancellation. Apologies once again. BES

Posted 2 years ago

“Placed an order with various items, came with parts missing (told it was a picking issue) 1 item missing from the order, informed that I had cancelled it (why would i cancel my own order) - it had been done internally and told it would need to be re-ordered. Re-ordered it and paid, now been told it has been cancelled again and is no longer available, we had not been informed or refunded despite it being cancelled 10 days ago. No reason given by customer services or the smarmy manager.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. BES sincerely apologise as your experience does not meet our normal high standards. An investigation is underway to prevent a repeat of this extremely rare sequence of events. Of course we will ensure that your full refund is issued immediately. Apologies once again. BES

Posted 2 years ago

“Recently I have attempted 2 orders via the web and both have been stopped because of a message to say e mail info.not stated,all my info.has been processed,needs looking into ,highly unlikely now to re-order,will have to source elsewhere.”

Helpful Report

Posted 2 years ago

Please can you provide more details so that we can investigate. Regards, BES

Posted 2 years ago

“Placed order and paid on 25th Sep. Delivery for 27th. Its 30th and order status: processing. Do not buy from this 'seller'!!!”

Helpful Report

Posted 2 years ago

Dear Jeremy, Thank you for making contact with BES, however, we are confused by your feedback. Upon investigation we note that your order was placed on the 26th and Royal Mail have provided us with a photo POD showing that your goods were delivered successfully on 27th. Please contact BES customer services if you still believe you have not received your goods. Regards, BES

Posted 2 years ago

“The delivery service UPS which BES uses is the worse postage service and in past several times I received delivery after 3 or 4 days not next day. The main reason I was using BES was because of the next day delivery which UPS can't provide it. I use to order regularly from BES , its all OK and still I do order but not as much as before .”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Our service levels are monitored with UPS and they remain very high. However, occasionally UPS do not deliver 'next day'. We are very sorry if you have experienced a slight delay. Regards, BES

Posted 2 years ago

“How is this product advertised at £783 on Facebook and on you own website at £653?”

Helpful Report

Posted 2 years ago

Thank you for your feedback. It is very difficult to ascertain exactly what you are referring to with the limited info. provided. However, the difference between the two prices you state is VAT, which is 20%. Facebook includes VAT whereas the BES website states 'with' or 'without VAT' dependent on what setting you have chosen ( see the top right toggle switch displayed in the corner of your screen) We hope this helps. Regards, BES

Posted 2 years ago

“Very misleading, the photo shows a chrome plug but supplied with plastic, a picture is worth a 1,000 words but you hid this fact with just 1. With these business practises a company to be avoided.”

Helpful Report

Posted 2 years ago

Hi Mr Dunnigan, Thank you for your feedback. We apologise for our oversight. The photograph will be updated to match our descriptive text that states 'plastic' plug. Please note that your order can be returned free of charge for a refund providing the product meets our returns policy, please contact our customer services dept. We are sorry once again for the inconvenience. Regards, BES

Posted 2 years ago

“I placed an order and received an email to say I will receive my parcel the next day. No parcel was delivered the next day. I telephoned BES only to be told that my order didn’t go through. I asked for a refund and was told it would take 2/3 days. 2 days later the parcel turned up . Not required.”

Helpful Report

Posted 2 years ago

Hi Mr Light, Thank you for your feedback. We are sorry that your order missed our courier cut off time and was delivered slightly later than you expected. Of course your refund will be issued as advised by one of our team. Your order was delivered as you cancelled it after we had processed your order. Sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Ordered some good which I urgently neede and paid postage for next day delivery on the 27 July Wednesday. The order was processed on Thursday for Friday delivery. Called customer service on Friday at 18:00pm to ask where my order was. Very unhelpful and just said if you havent got it today it will be delvered Monday, cant do anything about it. Really dissapointed in the service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. Please note that we do not guarantee next day delivery. However, our delivery rate is currently 99% for next day. Unfortunately our courier experienced a slight delay with your delivery on this occasion. We apologise for any inconvenience. Regards, BES

Posted 2 years ago

“Very unhappy with this company. I purchased a replacement electric meter box door. In going through the payment process the page crashed and I did not receive an order confirmation on the website or by email. I went ahead with the second attempt to purchase and that went through. Having checked my banking the payment was taken twice. I contacted the company immediately after the paying to explain (clearly unavoidable my end and problem being at their end) they responded quickly and explained I could not get a refund until I had received both replacement doors and sent it back which seemed odd to me but I followed their instruction. Having received both replacement doors I contact the company that day for instructions on how to return and get a refund. I have sent 4 emails with no response. I find it strange how they responded so quickly previously but now seem uninterested when I want my money back. Clearly this company is happy to keep my money for a product I did not want. Do not purchase from them”

Helpful Report

Posted 2 years ago

Thank you for your feedback. However, we are very sorry to read about your experience. Rest assured your refund will be issued immediately. Sincere apologies as your review does not reflect our usually very high levels of service. Once again we are sorry about what happened and our team will be investigating so that our procedures are reinforced to prevent any repeat in the future. Regards, BES

Posted 2 years ago

“Twice now the items I've ordered have not been delivered next day. Only this time they were delivered to an amazon depot so would have to had been reordered causing further delay. I won't use BES again”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. Please note we do not 'guarantee' next day delivery, however, we almost achieve this with a very high 'next day' success rate. We are sorry that your orders did not arrive 'next day' which is thankfully a rare occurence. Regards, BES

Posted 2 years ago

“As usual, no stock of smoke or heat alarms that comply with Scottish rules. 😶”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for your feedback. Please note if you mean interlinked fire alarms (as per the change in Scottish law 1st Feb. 2022) we do stock many of these devices e.g FireAngel p/n 24700, FireBlitz p/n 25045, Honeywell p/n 9408 to name but a few. N.B In fact all our Honeywell X-series alarms are compatible with Honeywell Alarm Scan App and can be wirelessly interconnected using p/n 22884. Regards, BES

Posted 2 years ago

“Placed my order. next day delivery wasn’t. You missed an item off my delivery and still charged me for it. After you took this item off you then charged me for delivery as it went below the free delivery price. Not impressed.”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback. Please note we never guarantee 'next day' delivery. However, our deliveries consistently achieve 'next day' status. Also please note any items that might be out of stock are notified at the point of ordering (our stock holding is excellent) Please note that delivery is FREE for all orders over £50 (ex VAT) Regards, BES

Posted 2 years ago

“very poor service, ordered on line and was given a delivery date 2 days later, on this day had no contact regarding delivery so called them,only to find out one item was out of stock and the other would be 14 days later and nothing like the confirmation delivery date on the email I received ,when I complained the guy on the end of the phone hung up on me so then had to call back to discuss the refund to then be told 10 days plus for this...joke service on this occasion”

Helpful Report

Posted 2 years ago

Hi, thank you for providing feedback. We are very sorry your macerator was out of stock. Also please note that when you ordered the 'Doc M' (a direct delivery due to its size) our website would clearly state that delivery for this item can take up to 14 days. Rest assured your refund will be actioned. We are sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Website ordering is broken, edit or remove an item from the basket and it randomly clears the entire basket. Try and login and I just get "your recaptcha reputation is to low".”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback which has been forwarded to our IT team for investigation. Please note that we have received no other reports of an issue of this type. Also given you highlight your low reCAPTCHA score with Google, our advice would be to recommend that you contact Google to investigate ways to reset your low reCAPTCHA score. This would improve your experience with Google on all websites. The reCAPTCHA score is a Google security feature and is out of our control. Regards, BES

Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews