BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very prompt”

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Posted 5 years ago

“I have already sent an email detailing a broken, unusable product. Of which no one has acknowledged. I will never ever shop with or recommend BES”

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Posted 5 years ago

Many thanks for your message. i hope that our Customer Services team were able to assist when we called you today. Please note the email you received initially to say we have received your order is a no reply so we believe your query back to us was not received. Best wishes, BES.

Posted 5 years ago

“Prompt delivery, great service.”

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Posted 5 years ago

“Good service from BES, I was buying a like for like replacement product so knew what to expect. Delivery could have perhaps been a bit quicker, but I’m maybe just being picky. I will use BES again for any boiler/plumbing parts I need as they where the best price at the time.”

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Posted 5 years ago

“Very quick delivery, well packaged at great prices !”

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Posted 5 years ago

“Good, quick despatch. Order (for pipe thermometers) did not match advertised details. Order returned (paid for by BES). Refund given but not for carriage. I asked why? Carriage then refunded. Overall quick pleasant service, but advertised specification entirely incorrect. Their Question and Answer referring to these thermometers, given on web site, also incorrect.”

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Posted 5 years ago

Dear Mr Stickland, Thank you for your feedback. We are aware of the error and will be amending the details accordingly. We were pleased to read that you thought our service was pleasant. BES are sorry for any inconvenience and rest assured a full refund has been issued. Regards, BES

Posted 5 years ago

“Order arrived well packaged and on time. Was a pleasure doing business.”

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Posted 5 years ago

“Ordered some air vent cowels. They arrived as promised next day. Cannot say how nice it was, the product was good, the price was good and the service was excellent.”

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Posted 5 years ago

“Great quality! We bought this seat after having several so called harsh environment seats here at our centre, they all broke, the last one lasting only a few weeks. This seat is quality and very robust and solid.”

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Posted 5 years ago

“Always Reliable and always in stock”

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Posted 5 years ago

“Quick and easy service, items came well packaged...friendly helpful staff”

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Posted 5 years ago

“Ordered on Wednesday evening and the items arrived next morning at 9am! Really impressed!!”

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Posted 5 years ago

“We have to date been very impressed with the quality of service from all the staff at BES and the goods purchased.”

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Posted 5 years ago

“Product as advertised, and fast delivery. Price not bad either.”

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Posted 5 years ago

“Great to deal with. Fast professional service.”

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Posted 5 years ago

“Very good service delivery very quick”

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Posted 5 years ago

“Good site , good delivery , do what they say , use regularly , Most products in stock , they are a proper plumbing supplier not fast moving consumer goods . Thanks”

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Posted 5 years ago

“Fast efficient and accurate, will definitely use again”

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Posted 5 years ago

“Called for some information and advice - really helpful and helped to navigate items needed from the website Thank you Will use again”

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Posted 5 years ago

“easy to order and free next day delivery....all good.”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews