BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast service, would be happy to use again.”

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Posted 2 years ago

“Fast delivery at an excellent price. Highly recommended!”

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Posted 2 years ago

“Always had a great service from BES , and the delivery drivers are helpful, cheers”

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Posted 2 years ago

“Great price and fast delivery…”

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Posted 2 years ago

“Usual efficient service from BES but let down by UPS delivery. Despite giving clear instructions about where to leave goods UPS decided they’d come back the next day. Fortunately it wasn’t critical.”

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Posted 2 years ago

Hi, thank you for your feedback. We will raise your comment with UPS at our next review meeting with them. We are very pleased that you like the usual efficient service from BES. Regards, BES

Posted 2 years ago

“Always value for money and always next day delivery. Brilliant service.”

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Posted 2 years ago

“Good value for money always on time I have been using bes for over 20 years”

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Posted 2 years ago

“Very easy to find what you want on there website,and as always good quality and at a good price.Will be back”

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Posted 2 years ago

“Almost seems pointless to leave a review of BES. Most gas fitters just see them as one of the staples of the trade I've never had an issue...”

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Posted 2 years ago

“Rubbish service, too much charge including delivery, for one pvc pipe big cardboard but delivered open ended with missing parts. Than they send replacement part but the colour of reducer is completely different..don’t buy..”

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Posted 2 years ago

Thank you for your feedback Dushyant. We are sorry that our courier damaged your packaging in transit. However, we are pleased that your missing part was sent out quickly to minimise any inconvenience. Our delivery charges are clearly stated when orders are placed online. Delivery is FREE for orders over £50. Otherwise our standard charge is highly competitive in the plumbing and heating sector. Regards, BES

Posted 2 years ago

“The part required arrived on time. It was as described and fitted exactly like the original. The ordering process was online and easy to follow.”

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Posted 2 years ago

“Extremely efficient and good quality services”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Ordered one day delivered the next day Brilliant Thankyou”

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Posted 2 years ago

“very impressed with service and delivery spot on”

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Posted 2 years ago

“No comment yet. We will see what the cooperation will be like.”

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Posted 2 years ago

“Order was due on Saturday 22/1/22 Didn’t arrive! Lost a days work for Monday 24/1/22!!!!!!!! No stars I’m afraid!!”

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Posted 2 years ago

“Could not fault service. Product, tracking, delivery to pick up point all first rate. have read other customer reviews regarding delivery and tracking problems but I had no problems at all. Would use again for sure.”

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Posted 2 years ago

“Very efficient service and delivery next day”

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Posted 2 years ago

“Simple to fit and very practical. My mum’s boiler lost pressure 2-3 times a year and always cut out when we were no where around. So fitting this device gave her a couple of weeks notice to ask me to re pressurise the system. So the boiler now never cuts out!🤗”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews