BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful information on website, always prompt delivery.”

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Posted 1 year ago

“BES are my go to for anything plumbing. Unfortunately on this occasion when I really needed a hard to find part the courier let me, BES and the person that needed the part down by delivering a Saturday delivery on the following Monday. Got the usual platitudes from the delivery company.”

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Posted 1 year ago

“The item wasn’t delivered on time it was two days late”

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Posted 1 year ago

Thank you for your feedback. We are very sorry that our courier delivered two days later than you expected. Thankfully this is very rare as we successfully deliver thousands of products 'next day' each week. Regards, BES

Posted 1 year ago

“From technical help, to stock availability, easy online ordering, and instant collection from Birmingham branch, BES made it so simple and easy that I will definitely use them before thinking of other suppliers...”

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Posted 1 year ago

“I ordered two simple items in early December - no indication when ordering that one was not in stock, paid for both, only one delivered, now after 3 phone calls I am told should be here 17th - could anymore be done I asked, no that's when its coming I was told then the lady said goodbye - " BES we've got it " !! Make your own mind up.”

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Posted 1 year ago

Sincere apologies Malcolm. Sadly one of your items was out of stock due to a supplier lead time delivery delay and the Christmas holiday period. Thankfully this is very unusual but of course inconveniences you. We are very sorry about this delay. We are awaiting an update from this particular supplier. Apologies. BES

Posted 1 year ago

“Cancelled my direct debit BES charging what they liked got into difficulty paying bill, after months of constant ringing me for payment it turns out they owed me £400. I cancelled my direct debit because I can no longer trust this company. I have just received my new bill nearly £600 for one month , adding on what they like because I cancelled my direct debit. I run a small beauty shop part time .I am shutting up shop due to this company . My advice is never sign up to a contract with this company EVER .”

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Posted 1 year ago

Hi, as per our recent contact please can you remove as you have posted this review on the wrong company. We are not an energy provider. Thank you. BES

Posted 1 year ago

“Brilliant BES,all you need with great Information what ever task to fill, can't fault anything,great service and delivery, very very reliable had what I Required and next day delivered,also great price.Ten out of Ten.”

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Posted 1 year ago

“I have been using BES Ltd for several years and have found their stock of items and pricing to be excellent.On very few occaisions when theire pricing has not been competative I choose elswhwere.”

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Posted 1 year ago

“Easy to use website and fast dispatch. Ups were slow in delivery and most definitely not a next day service.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Ordered and quick delivery, excellent”

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Posted 1 year ago

“Wow, great purchase. Quicker and cheaper than Amazon for my goods. Quality is good and easy to fit.”

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Posted 1 year ago

“easy to use website, fast delivery, cheaper price,would highly recommend.”

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Posted 1 year ago

“NEXT DAY DELIVERY GOOD PRICE HELPFUL CUSTOMER SERVICE SPOT ON WILL USE AGAIN”

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Posted 1 year ago

“NEXT DAY DELIVERY GOOD PRICE HELPFUL CUSTOMER SERVIVE SPOT ON WILL USE AGAIN”

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Posted 1 year ago

“Prompt accurate delivery, could ask for more”

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Posted 1 year ago

“First time ordering .Excellent first class service.”

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Posted 1 year ago

“Excellent hassle free”

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Posted 1 year ago

“After changing my address online, package still sent to the wrong address. Customer service would not help, advised I needed to repay for items. Will be taking future business elsewhere”

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Posted 1 year ago

Hi Daniel, Thank you for your feedback. We are really sorry about this. Our IT dept. are investigating and rest assured will be fixing any potential glitch. Apologies for any inconvenience. Regards, BES

Posted 1 year ago

“Prices from the catalogue is the price you pay. Plumbing Supplies eg City , Wolseley, get the goods and then the shock”

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Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,394 reviews