BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,404 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, package arrived quickly, wold use again”

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Posted 5 years ago

“Fast efficient service”

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Posted 5 years ago

“Pearfect service”

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Posted 5 years ago

“Best price out there. I haven’t used the benders yet but by all accounts, the plumbing world seems to think they are the best. Speedy delivery. Highly recommended.”

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Posted 5 years ago

“Ordering and delivery were second to none. The wire colour quoted on the diagram and that on the cover label are different. A brown wire mentioned is not there. My concern though is that the motor remains energized after the program is shut down if either circuit is calling at this time. Switching the power off at mains for 30 seconds will clear all latches but this is a poor design that contribute to high temperature and no doubt will shorten the life of the unit.”

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Posted 5 years ago

Many thanks for your feedback. We were very pleased to hear that our "ordering and delivery were second to none". We will contact our supplier regarding your product feedback. Regards, BES

Posted 5 years ago

“I have only recently used BES.co.uk, however based on my experience I cannot fault them. The item ordered arrived the next day in perfect condition. Unfortunately due to no fault of theirs I found that the item I had ordered was unsuitable for my use. They accepted the return without question, and handled the process very efficiently. Based on this experience I would not hesitate in purchasing from them in the future, and would certainly recommend them.”

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Posted 5 years ago

“Great service and perfect materials”

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Posted 5 years ago

“excellent service”

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Posted 5 years ago

“I placed an order but wasn’t sent a notification that my order had been sent to my local pick up point. There were a few fittings missing. I rang to enquire and was told they weren’t in stock, I hadn’t been made aware of this earlier. Also, the leak detection fluid had spilt in the packaging so I now only have half a bottle of LDF. My experience in the pass has been good but this was disappointing.”

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Posted 5 years ago

Thank you for your feedback. Sincere apologies, we have regular meetings with our couriers and so will highlight this instance re. notification. Also please note our customers service dept. can/will arrange a free of charge replacement for your damaged LDF if they have n't done so already. Apologies once again for any inconvenience. Regards, BES

Posted 5 years ago

“Fast accurate delivery.great product thanks.”

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Posted 5 years ago

“Excellent service , delivered right on time Saturday morning ! Highly recommended ..”

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Posted 5 years ago

“Good products and prices, arrived on time”

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Posted 5 years ago

“Excellent product... great price and service”

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Posted 5 years ago

“First time I had ordered from BES and due to paying by PayPal my order wasn’t dispatched as promised (email validation was sat in my junk mail) I needed the order urgently for a customer so they made me pay £5 to post out next day! As I hadn’t received the order due to their policies I thought they should have wavered the extra charge. Won’t order from again due to this.”

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Posted 5 years ago

Mr Riley, Thank you for your feedback. We were sorry to read your validation email went to your SPAM. Unfortunately this can happen from time to time and is dependent on your email settings. All our deliveries are free delivery over £50. Regards, BES

Posted 5 years ago

“Really easy to use and quick delivery. Brilliant service.”

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Posted 5 years ago

“Good communication. Prompt delivery.”

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Posted 5 years ago

“Order placed online and delivered next day. The online catalogue made finding the required item easy. The price of the required item was competitive compared to other suppliers locally. The quality was excellent and a direct replacement for a worn-out item. I have used BES. in the past and will continue to do so as their service has always met my requirements exactly. Would recommend BES to others.”

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Posted 5 years ago

“Great prices, next day delivery, I've used them for years.”

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Posted 5 years ago

“fast delivery, reliable”

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Posted 5 years ago

“Top class service and excellent quality product. Thank you.”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,404 reviews