BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,393 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Gas Pressure Test Point Nipple they took the payment but i haven’t received the item. When i called them to asked them why i didn’t receive any confirmation email they said i haved perched any items. This are scammer”

Helpful Report

Posted 1 day ago

Hi Moh, thank you. Please note that we are NOT scammers and have existed for nearly 50 years. Please can you confirm your order no. or other details so that we can investigate for you. customerservices@bes.co.uk Regards, BES Ltd

Posted 23 hours ago

“I would like to ask BES persons to contact and make some decision. Unfortunately, upon their mistake, I had to send order back. We all make mistakes, but, it's sad that there is noone to solve them :( And BES offers to deliver worldwide, but with very bad support :(”

Helpful Report

Posted 1 week ago

Hi Inga, thank you for your feedback. So that we can investigate properly and help you please can you provide your BES order no. to help us quickly resolve. Please reply to this thread that you have started or contact customerservices@bes.co.uk Regards, BES

Posted 1 week ago

“Excellent customer service 👏.”

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Posted 3 weeks ago

“We have an account with BES and placed 1 order with them which I paid on the company credit card. Later on in the day I placed a second order for a gas solenoid valve on our account. I received a email stating the solenoid would arrive today this was at 17:20. Our accounts department received an email at 19:57 informing us that we were over our agreed credit limit and the order had been placed on hold. After speaking to BES accounts they agreed we were not over our credit limit and the "system" did not register that we had paid in full for the 1st order. We needed the part urgent and the repair had to take place today. Accounts transferred me to sales, who the told me that the order had now been processed but would not offer a delivery today or a guaranteed delivery early tomorrow. They told me the order had been processed and their was nothing they could do about it!!! Accounts did acknowledge their was a fault with their system but they could not do anything to help and the sales person was very unhelpful!!! This situation must be rectified, it cannot be the first time this has happened, but the attitude of the sales staff was as useful as a chocolate fire guard!!! I have managed to source the part from other merchant, so I will cancel this order. We have previously used this company and have had great service, I hope they sort this glitch out!! Kevin Moulton Director Gibson STS Ltd”

Helpful Report

Posted 1 month ago

Sincere apologies Mr Moulton. The experience you have detailed above falls well short of expected (and normal) BES service levels. Rest assured the departmental managers are following up the points you've raised with their respective teams. We do not wish this to happen again and so thank you for taking the time to highlight. Sorry once again that this happened. BES Ltd

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Good service and price”

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Posted 1 month ago

“Doesn't fit despite being the measurements on purchase lining up and no way to refund”

Helpful Report

Posted 2 months ago

Hi Chris, Thank you for your feedback. Please contact customerservices@bes.co.uk to arrange returning your purchase (t&c's apply) for a refund. Regards, BES

Posted 2 months ago

“I was Advised on a date for an order that i was desperate for, obviously paid for it, and then found out by ringing them up that the deliver date was a week later, had i have not rang no one would of informed me. Terrible communication - wont be using them again.”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback it is duly noted. We are very sorry about what happened, it is very rare. However, on this occasion it falls short of our high standards. We pride ourselves on great customer service and so if you could provide more details it would be appreciated and help re. your anonymous review. Please send details so we can investigate customerservices@bes.co.uk Regards, BES

Posted 2 months ago

“Fantastic Customer Service - particularly from someone called Dave.”

Helpful Report

Posted 2 months ago

“This is a fantastic company to deal with...First Class customer service...You can actually phone up and speak to someone about any issues...I dealt with SHAHEEN...She was absolutely amazing and quickly dealt my queery..Thankyou very much Shaheen.....I highly recommend.”

Helpful Report

Posted 2 months ago

“The only place to go, fantastic choice and excellent delivery service , can’t be beat!”

Helpful Report

Posted 3 months ago

“BES are hard to beat. If you're up against it, you can order till late and still get deliveries the following morning - to site if necessary. Their prices are excellent, as is their product range - which includes both branded and non-branded products. We'll always try BES first for urgent and non-urgent plumbing supplies, and the very few problems we've had over many years have been sorted within minutes of making contact. I recommend BES to colleagues and clients all the time.”

Helpful Report

Posted 3 months ago

“Ordered a meter door yesterday,arrived today.Very fast delivery,item exactly as described,fitted perfectly. Thank you ,will buy again”

Helpful Report

Posted 3 months ago

“Diabolical service DPD couldnt deliver yet 20 other companies find a way by leaving parcel in a safe place or neighbour.Got card saying i had a week to collect from local parcel shop ,i went the next day and DPD for some reason that day had collected it and returned it to their depot Rang BES lady seemed clueless and said when parcel got back to them they would refund,a week later i get a call from BES saying parcel had been redilivered to same parcel shop and hard to believe had been recollected and returned to their depoti am told i will get refund when they get the parcel back all of £23 worth they are dire i will not be using them again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We are very sorry for what happened. Thankfully instances like this are rare. We have regular service meetings with our couriers so that we can highlight poor service, as per your email. Of course a refund will be actioned. Once again we can only apologise. Regards, BES

Posted 2 months ago

“Royal Mail let us down, I was going to have to cancel a job because I was waiting for the fitting from BES. I called them 2 days before the job date, they dispatched a replacement immediately via DPD at no extra charge, it arrived within 24 hrs and the job could go ahead. Why would I go anywhere else with such great service?”

Helpful Report

Posted 5 months ago

“Cannot pay through paypal, no information on call centre why it does not work. Not reccomend”

Helpful Report

Posted 5 months ago

Hi, thank you for your feedback. Please note that we do accept PayPal. If you are still experiencing difficulties please contact one of our team who will be very happy to help you. Regards, BES

Posted 5 months ago

“Very happy ordered a few times now everything delivered fast and orders were right”

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Posted 5 months ago

“Great customer service. I've ordered a fair amount with them over the past few months and the customer service has been above and beyond. Particularly Jenny who's kept me updated throughout.”

Helpful Report

Posted 5 months ago

“BES are a remarkable company and I’m so glad we found them We called them on Friday evening expecting to have to leave a voice message - at 6.45 they answered and politely took our order and explained it would be despatched that evening! It arrived at midday on Saturday When the package was opened on Monday one item was damaged but the packaging proved it had been damaged at the manufacturer not at BES I called and was immediately offered a replacement or a credit note and the replacement arrived midday on Tuesday Awesome service”