Berry's Jewellers Reviews

Name: Berry's Jewellers
Address: 62 Albion Street, United Kingdom, 62 Albion Street, United Kingdom, Leeds
Rating: 4.86

4.9 Rating 2,098 Reviews

97 %

of reviewers recommend Berry's Jewellers

4.9

Based on 2,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Berry\'s Jewellers Reviews$

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

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Berry's Jewellers 5 star review on 25th February 2025

Berry's Jewellers 5 star review on 21st February 2025

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my daughter the lovely Gucci ring for her Christmas but it's started tarnishing only 3wks after christmas.”

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Posted 2 months ago

“Got posted to wrong address wasn't even my number door on Package lucky the postman nos me”

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Posted 4 months ago

“Very disappointed with the way they handled the issue with my return”

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Posted 7 months ago

“Not interested in a “relationship” only link selling products, spent in excess of £50,000 with this business (buy something undesirable & be afforded the “favour” of buying something desirable) in this case the desirable being Patek Sports watches! Was assured that once a client progressing to other desirable pieces is much easier as the trust is there! Approached to buy another model, to be told they require a spend upwards of £100,000, then wait in line! Not good for genuine enthusiasts”

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Posted 8 months ago

“Poor service”

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Posted 11 months ago

“Ordered a Tissot automatic watch online for Christmas in the black Friday sale. After the initial confirmation email I was emailed again and told that unfortunately the price was wrong and they would not be able to fulfill the order and gave me a refund. Not happy if they made the mistake they should honour it, surly a company that makes 10's or 100's of thousands a year can afford to honour a few hundred quid mistake but oh well. Big downer for Christmas though.”

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Posted 1 year ago

“Absolutely appalling, I left the Albion store in tears and distress. This was nearly two week ago and I’m still suffering anxiety, migraines and stress. I have never been made to feel so worthless in my life.”

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Posted 1 year ago

“Wouldn't shop here again. Have to pay for return shipping and then also took more money because it looked used when it was never even worn. waste of time and money.”

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Posted 1 year ago

“The service from start to finish was very good. Quality of the ring is excellent too”

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Posted 1 year ago

“Very unhelpful service from one of the York stores. Just couldn’t be bothered to be helpful. Would have been a really easy thing to assist with.”

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Posted 1 year ago

“Poor customer service.”

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Posted 3 years ago

“The delivery was "lost" for a short time by the courier, support from Berry's and its staff was very poor, one person I spoke to was nothing short of rude”

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Posted 3 years ago

$Read Berry\'s Jewellers Reviews$

We are sorry to hear this Mr Hall. I know that this was escalated to our Group Operations Manager who dealt with this for you and we apologise for the delay in the watch arriving with you due to our third party delivery Company.

Posted 3 years ago

“Excellent service thank you”

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Posted 3 years ago

“Your sizes are very out. Had to return a Gucci ring 3 times which cost me £6.60 each time. I asked for a refund the second and 3 rd time I return item but I was denied.”

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Posted 4 years ago

“Tried to phone to find out about my order but it says number blocked. No follow up email despite trying to contact you. Bad service would not recommend. Not happy”

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Posted 4 years ago

“I sent an email to the LEEDS branch with a view to buying a watch and got no response for five days so I sent another asking to confirm they had received my email. No response so I phoned LEEDS and they had received my email. No sensible explanation given. Anyway, the brand I wanted was only available at the YORK branch so James said he would forward my email to them. STILL NO RESPONSE. Do they want to sell watches or not?????”

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Posted 5 years ago

“Great offer on the watch I wanted. Liked you good pay with paypal. Website easy to use and quick next day delivery and free. Would use again. Very easy and smooth and my daughter loved her present.Thank you”

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Posted 5 years ago

“Having bought Breitling watch from Berry`s Newcastle just over 5 years ago went into shop for battery replacement, staff member said it would be about £100 which i agreed to, however he said that it would only be sent away for an estimate, as they usually say that the watch will need a full service. As i have had no problem with the time-keeping i assumed that this was only as a precautionary measure. nearly 2 weeks later i received a phone call from a shop member saying the watch failed the quartz time test and needs a full service, price would be in excess of £500. Having declined the offer the watch was returned with a £80 charge. when i picked up the watch i complained about the bully tactics and asked if i could have the repair firms telephone number, Berry`s declined saying they would get the company to give me a ring to dicuss the matter as i thought that this was my watch and that it was up to me if i required the service or not, 5 days later i am still waiting to hear from either one. not a happy chappy”

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Posted 6 years ago

“Used Berry’s (Leeds) in the past for my watch service and gifts for my wife and been really pleased with the very attentive staff, professionalism and customer delivery. I felt very well looked after and completely trusted them with my timepiece. Unfortunately, I will not be entrusting them again after my latest experience. My favourite watch is 10 years old and has worked perfectly over that period (never had or needed a full service in my opinion - watchmaker family member gave me confidence in my judgement). Timekeeping has been as good as my ‘2nd’ main watch, a quartz movement throughout. Recently took my ‘No1’ watch in for a £250 maintenance service (to be sent away to Breitling). Shop advised they would recommend a full service given its age (at a price range somewhere around 3x the cost of the maintenance service) and that if I reneged once the proper, final quote was provided by Breitling, I would need to pay a £50 ‘return undone fee’. I declined their kind offer of a full service (c£800 was some way more than I wanted to pay to service a watch which has given me no issues whatsoever accuracy wise). Berry’s therefore accepted my watch for sending to Breitling to undertake my requested Maintenance service at a cost of £250. A few days later, Berry’s emailed to advise Breitling say they needed to do a full service on my watch. I reconfirmed my preference and request for a maintenance service. Breitling refused to undertake the Maintenance service telling me it needed a full service (even though it is working perfectly well and accurately). I refused (again, as I did before the watch was sent to Breitling) the full service. I am now faced with having to pay a £50 return undone fee to get my watch back even though it is Breitling who have reneged on the service I asked for and the service which Berry’s accepted my watch for. After a long exchange of emails, I have been unable to have Berry’s see that they should be supporting ME as the customer given seemingly Breitling are not delivering ‘our’ requested service (I have not reneged on any contract that I have entered into with Berry’s and remain wanting the maintenance service). I have now been told by Berry’s to take it up with Breitling direct. Berry’s, as my agent in this transaction, have simply dropped me and that’s not a great place for me to be now having to deal with the faceless behemoth that is Breitling, to retrieve my prized watch. Why on earth should I pay £50 to have my watch back in no better condition than when I left it with Berry’s?. I know a few Breitling owners who similarly are not impressed! At the time of writing, I remain awaiting word from Breitling but once I do get it back, I will in future use another quality jeweller for my watch and gifting needs. Not happy!”

Helpful Report

Posted 6 years ago

“Ruined a family heirloom being passed down, gutted. We asked for a simple engraving and it was faint and out of alignment.. letters were too far away and not even level with the rest. In certain light angles it couldn't even be seen! I could have done it better myself. Ruined Christmas for us.”

Helpful Report

Posted 7 years ago

Berry's Jewellers is rated 4.9 based on 2,098 reviews