Berry's Jewellers Reviews

Name: Berry's Jewellers
Address: 62 Albion Street, United Kingdom, 62 Albion Street, United Kingdom, Leeds
Rating: 4.86

4.9 Rating 1,968 Reviews

97 %

of reviewers recommend Berry's Jewellers

4.9

Based on 1,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Berry\'s Jewellers Reviews$

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

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Berry's Jewellers 5 star review on 7th October 2024

R Cox

Berry's Jewellers 5 star review on 9th August 2024

D Turasz

Berry's Jewellers 5 star review on 8th August 2024

Berry's Jewellers 5 star review on 7th August 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second big purchase with Berry’s and everything has been marvellous. Delivery was fast and the customer service is excellent. I will certainly come back to them again when I am ready for another purchase.”

Helpful Report

Posted 1 year ago

“Great service from ordering on line and fast delivery,outstanding watch fits great,looks lovely in box,and to tip it off the free wallet was a lovely surprise,Big Thanks 😊”

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Posted 1 year ago

“Thankyou so much Lee, for the welcome, time and experience you have to my son and I today. Buying a watch (eventually 2!) for my son’s 18th was a memorable experience for us both. Obvious expertise and outstanding customer care. I’m sure we will be back!!”

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Posted 1 year ago

“Quality company e eryth8ng went smoothly and delivered on time 100% recommend”

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Posted 1 year ago

“Fast delivery and great packaging and presentation. Recommended.”

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Posted 1 year ago

“I have purchased a couple of JLC watches from Berry's. Always helpful, always knowledgeable. An oasis of excellent personal service enthusiastic about the products they sell.”

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Posted 1 year ago

“Fantastic service once again from Berrys.....Nothing is too much trouble & a fast & efficient delivery Highly reccomended! Many thanks for helping me with my purchase it is very much appreciated”

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Posted 1 year ago

“Love this Jewellers, the staff are so pleasant and helpful ,David the Manager is brilliant nothing is to much bother. We have never been disappointed with anything we have bought. Excellent quality ,if your looking for something special visit the Newcastle store or check out the website .”

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Posted 1 year ago

“I dealt with Zoe via email and online, who was so helpful and responded to my enquiry very quickly. My Georg Jensen bracelet was purchased, altered and sent out to me in the most efficient way and beautifully packaged. Excellent communication and First Class customer service. Thank you.”

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Posted 1 year ago

$Read Berry\'s Jewellers Reviews$

Dear Lynne, Thanks so much for your kind review, we're glad the items were well received.

Posted 1 year ago

“Having just made a purchase at Berry’s jewellers in Leeds. I was professionally and courteously catered for. Excellent service, much appreciated. Mr D C Dyson.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I found you products to be high quality and competitively priced, you sales person was very helpful and went above and beyond, after dealing with other online vendors and being let down with very poor products and customer service Berry’s was a good experience, well done on the service you provide”

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Posted 1 year ago

“I recently bought a watch from berry’s , I dealt with Danny whose assistance was great . The watch arrived by courier on time , securely packaged, very happy with the watch and service I experienced. I was entitled to a watch winder with my purchase , it was damaged in the post , I informed Danny and he has promptly sent out a replacement no problem. I would use berry’s again.”

Helpful Report

Posted 1 year ago

“Overall a disappointing experience. My wife bought me a Brietling Superocean watch for a significant birthday. At the start we felt a bit pressured to spend more money than we had budgeted. When we finally decided on our watch, the rubber strap was cut "to size" even though I questioned this at the time. Indeed the strap was too tight so a replacement component was required. I went to get this fitted and it turned out to be the wrong strap. Only today have I got the right strap and the right fit. All of this has caused inconvenience with additional trips required. The service has been very hit and miss, at best helpful and friendly, at worst staff have come across as disinterested and not always offered a drink on arrival, which considering the amount spent shouldn't be too much to ask. It has been quite a negative experience, in hindsight we would have gone elsewhere.”

Helpful Report

Posted 1 year ago

$Read Berry\'s Jewellers Reviews$

We appreciate your feedback and thank you for bringing this to our attention. We are sorry you had to decide on a different watch for your birthday, as we couldn’t get the strap in time for you, we inadvertently fitted the incorrect strap on the alternative watch you had chosen and we sincerely apologise for this error. We pride ourselves on our customer service, so we do hope that our gesture of doing the repair you had with us free of charge went some way towards an apology. Thank you for your patience whilst we ordered and adjusted the correct strap for you. Apologies again for not meeting our usual high standards on this occasion.

Posted 1 year ago

“Great service and communication from Danny. Will use again, it’s just a shame the shop to far away from me. But will visit if ever in Leeds. Thank you again to two amazing watches at a great price. James”

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Posted 1 year ago

“Item was in stock and delivered promptly the next day. Excellent service.”

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Posted 1 year ago

“Absolutely appalling, I left the Albion store in tears and distress. This was nearly two week ago and I’m still suffering anxiety, migraines and stress. I have never been made to feel so worthless in my life.”

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Posted 1 year ago

“Watch largely fine, no plastic coverings at all plus a small ding on the bezel at 50mins. Wiped with clean sterile clean cloth and debris removed revealing very faint 2-3mm mark - not noticeable in EDC use but overall suggestive of this being a return or ex display model. Mistakenly assumed it came with watch winder & advised later that it doesn’t as item reduced which is fine, my error. When I replied accepting that but saying it’s still a shame for a purchase of that value, asst manager defaulted to “it’s in the t&cs” which I wasn’t disputing. Said if I make my next/Pelagos purchase with Berrys he’d send me 2 wonders as “act of good faith”. A further £4k to get 2 promo items that are bulk buy for ADs isn’t really an act of good faith or an incentive. Regardless of value or brand or discount, there are better customer experiences to be had out there that are more deserving of our money & brand loyalty. Watch is great - but that’s down to Tudor.”

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Posted 1 year ago

“Fantastic personalised professional service. An absolute joy to deal with. No need to even consider any other jewellers.”

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Posted 1 year ago

“Excellent service sales staff know their watches. Well knowledgeable. Helpful. Quick response with emails and on the phone. Seem less transition”

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Posted 1 year ago

Berry's Jewellers is rated 4.9 based on 1,968 reviews