Berry's Jewellers Reviews

Name: Berry's Jewellers
Address: 62 Albion Street, United Kingdom, 62 Albion Street, United Kingdom, Leeds
Rating: 4.86

4.9 Rating 1,969 Reviews

97 %

of reviewers recommend Berry's Jewellers

4.9

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

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Berry's Jewellers 5 star review on 7th October 2024

R Cox

Berry's Jewellers 5 star review on 9th August 2024

D Turasz

Berry's Jewellers 5 star review on 8th August 2024

Berry's Jewellers 5 star review on 7th August 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service goods come in beautifully packaged and prices are excellent as well as the choice.”

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Posted 2 years ago

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Dear Violetta, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Berrys were fantastic, specifically Lee, in helping us source a 40th birthday present for me. Lee has been a constant professional for many years and helped source multiple watches for the wider family. I was torn between two IWC Portugieser models and the teams solid advice helped me choose. The speed at which the watch was sourced from IWC HQ was impressive and the team made the collection a very special experience indeed. Thank you to the team for a first class service!”

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Posted 2 years ago

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Dear Jonny, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Great communicators quality service”

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Posted 2 years ago

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Thank you for the kind review.

Posted 2 years ago

“We came in to Berry's yesterday (Sunday) the shop was only going to be open for an hour or so. I planned to purchase a special gift for a milestone birthday and had a good idea of what I wanted. We were looked after by Stacey who was nothing short of amazing - talk about going the extra mile! Not only did I leave with my heart stopping Cartier watch (fully fitted to suit) but she also booked lunch for us at a local restaurant for myself, Son and daughter in law. We would not hesitate to come back to Berry's - a special gift and a very special experience - thank you again Stacey !!”

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Posted 2 years ago

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Dear Amanda, Thanks so much for your kind review, we're glad the items were well received.

Posted 2 years ago

“Fast delivery, well packaged, very competitive pricing.Thanks”

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Posted 2 years ago

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Dear Peter, Thanks so much for your kind review, we're glad the items were well received.

Posted 2 years ago

“Effortless online purchase of a Tudor watch. Delivery was prompt and as advertised and everything was extremely well packaged. Although I was unable to visit the shop Lindsay still managed to make me feel like a valued customer. I will definitely use Berry’s again.”

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Posted 2 years ago

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Dear David, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Jess Fox was extremely helpful with my online order - very patiently asked my (numerous) questions about the process and the item. One very satisfied customer - thank you!”

Helpful Report

Posted 2 years ago

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Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“A big thank you to the lovely friendly staff, especially Ellie from the Newcastle branch. I purchased a beautiful Chopard watch which I’m delighted with. Fabulous customer service, very knowledgeable with no hard sell. Very pleasant experience Thank you so much.”

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Posted 2 years ago

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Dear Andrea, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“It has been said many times before, but it is worth reiterating - Berry's really is a "specialist jeweller". The whole experience is wonderful and the sales team is what makes the experience more memorable. Sure, there are other jewellers in Newcastle - so I have been told - but why go anywhere else when you can buy top brands and enjoy parting with substantial amounts of money? There are members of the sales team that I have grown up with and regard as extended members of my family. Take, for example, David and Lee. True professionals and always a pleasure with which to engage. Over the years, they have "looked after me" and ensured that the particular product - usually watches - is available and, more importantly suitable to my needs. I once read that the art of salesmanship is to sell something to somone that they don't need! That would never happen here! They really do carefully consider the customer and they look after ones interests, which is why one always comes back, There are, of course, other members of the team and they also deserve mention, Will, Tina and Gemma have contributed to my experiences over many years and have again, always provided the best customer service. Mention should be made the "newbys" Ellie and Nick who have now become trusted members of the team. There is a saying that perfection is in short supply - look no further than Berry's to dispel that notion.”

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Posted 2 years ago

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Thanks so much for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Just collected a Cartier watch I ordered a few weeks ago from The Newcastle shop. I ordered the watch with Ellie who was very knowledgeable about the product and kept in touch until the watch and separate strap I had chosen were in stock. Ellie was very professional and helpful and made the collection process very special for me. Excellent customer service . Thank you so much.”

Helpful Report

Posted 2 years ago

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Dear Kim, Thanks so much for your kind review, we're glad the items were well received.

Posted 2 years ago

“I ordered a watch online which arrived within 3 days. Superbly packaged. Very happy with my purchase.”

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Posted 2 years ago

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Dear Garren, Thanks so much for your kind review, we're glad the items were well received.

Posted 2 years ago

“I have bought watches and Jewellery for over 40 years. initially from Leeds and now from York, the standard of service is excellent they try their best to get you what you want. Jack and Chelsey are always on the ball and make the buying experiance a pleasure. I suppose Lee must take some of the credit for leading the team but these 2 are my go to contacts., thanks again guys its a pleasure doing business with you.”

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Posted 2 years ago

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Dear John, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Lovely jewellery, fabulous service, very lucky to get my dream watch. Thank you.”

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Posted 2 years ago

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Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“I had a Raymond Weil watch which is my mum's watch. It was broken, and she has dementia, is in a care home and no idea how she broke the metal bracelet, but the watch is important to her. 95% of my jewelery came from Berrys in Hull, and as I was in Newcastle yesterday I went in to ask if they could help or suggest what to do. Lee Davis served me and he gave me the best customer service I think I've had in a long time. He suggested writing to the manufacturer, then just asked if the watch was loose on mum's wrist. It's very loose - so he suggested something, I agreed, he took it away, took a pin out of one of the existing links and used it to repair the bracelet. He also noticed the time was wrong and that some of the crystals were loose, which might have been stopping the hands moving. But, just in case, he popped a battery in, brought the tiny crystals back, the link and put it all in a black fabric bag for me. I had my purse out ready to pay, but he would not take a penny. Just said he was passing on kindness. It was at that point I had tears. What a kind man. It just reinforced everything I feel about Berrys. Lee Davis, you are a complete, absolute embodiment of good customer service and a kind hearted person. Being able to wear her watch again will mean worlds to my mum. Thank you.”

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Posted 2 years ago

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Thank you so much for the kind review.

Posted 2 years ago

“Very good and very beautiful jewellers . Thank you!!!❤️”

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Posted 2 years ago

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Dear Carmen, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Fantastic! From the outset Lee was an absolute star, he was easy to talk to, had genuine customer service and his overall knowledge was impressive without pressure ..he put us at ease. I got the watch I really wanted, the whole experience was enjoyable and I was made to feel very welcome in store. I own a business and know the value of positive feedback…Lee is an ambassador for a great business…thank you!”

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Posted 2 years ago

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Dear Chris, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Brilliant customer service and my purchase arrive beautifully wrapped.”

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Posted 2 years ago

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Dear Laura, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Everything was perfect.”

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Posted 2 years ago

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Thank you.

Posted 2 years ago

“We have purchased many items with Berry’s over the years now that’s why we keep coming back. We feel like it’s our family jewellers as we purchase all our special items from Berry’s. Customer service is amazing”

Berry's Jewellers 5 star review on 4th August 2022

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Posted 2 years ago

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Dear Victoria, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

“Great service and after service after a slight issue but resolved quickly by Elaine.”

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Posted 2 years ago

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Dear Paul, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.

Posted 2 years ago

Berry's Jewellers is rated 4.9 based on 1,969 reviews