Be My Bear Reviews

Name: Be My Bear
Address: Atlantic House, Blackmarsh Road Mochdre Busine, Blackmarsh Road, Mochdre, Colwyn Bay
Rating: 4.87

4.9 Rating 625 Reviews

97 %

of reviewers recommend Be My Bear

4.9

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Be My Bear:

Experience the magic of Be My Bear, the UK's leading specialists in the make-a-bear concept and a one-stop shop for teddy bear making kits ideal for gifts, party activities and much more! Our innovative teddy bear making kits allow children of all ages (and adults) to make their very own bear or animal friend wherever they choose. Similar to the Build-A-Bear experience our fun, no-sew kits set us apart by the fact that each child can quite literally make a bear anywhere, giving parents the option to host amazing bear making parties themselves at home or at any other desired party venue.

Visit Website

Phone:

01492544666

Email:

pippa@bemybear.com

Location:

Atlantic House, Blackmarsh Road Mochdre Busine, Blackmarsh Road
Mochdre, Colwyn Bay
LL28 5HA

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Be My Bear 5 star review on 13th June 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the unicorns for my daughter's birthday party. The children absolutely loved creating their unicorns and designing a T shirt for their new teddy. A very successful party, with a lot of happy children.”

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Posted 5 years ago

“I have been a customer of Be My Bear for very many years and have always been greeted as a long lost friend and genuine interest in what I have been doing by the lovely helpful lady who answers the phone. No matter how small my order she is always helpful and suggests alternatives if she thinks it is helpful to me. Sadly, I now suffer from arthritis in my hands and my orders are very small, the last one was only just over the Mail postage. Thank you so much lovely lady! Jill”

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Posted 5 years ago

“Excellent, delivered quickly, good value for money, thank you”

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Posted 5 years ago

“Kids enjoyed the bears, we had four children round for an after school tea party. They struggled with stuffing a bit and we had to do it but they seemed very happy with them and loved drawing on the T shirts. The bears were all a bit misshapen which didn't bother the six years olds but I think older kids might have been disappointed. Made the party memorable and I would recommend them.”

Helpful Report

Posted 5 years ago

Hi Charlotte, Thank you for taking the time to leave us a review after your tea party. We're glad the children had a great time with their bears and enjoyed personalising their own teddy t-shirts. We are however sorry to hear you thought the bears were misshapen, the quality of our bears and animals are something we're always really proud, so it's always upsetting to hear something hasn't lived up to our high expectations. Occasionally we have seen bears and animals that appear a little misshapen due to being packed in a box, however they usually "fluff up" easily when being made and if this isn't the case this time we're really sorry. Could I ask that you send us a picture illustrating the issue to enquiries@bemybear.com so we could take a look? Thank you once more for your review, we're glad the party was memorable and hopefully we can get to the bottom of the issue you had via email. Kind Regards, Rob Dyer rob@bemybear.com Website Manager

Posted 5 years ago

“Really pleased with the bears except for one where the stitching had already come apart before we used it. Also out of your control but delivery was slow when I had paid extra for it to be delivered within a certain timeframe.”

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Posted 5 years ago

Hi Claire, Thank you for taking the time to review Be My Bear and offer your feedback, we're pleased you liked our bears but would like to apologise for the issues you seem to have experienced. We pride ourselves on the quality of our bears, however as with the nature of plush we do realise sometimes issues can arise with stitching problems as you seem to have experienced. If you are yet to hold your party and could possibly take a photograph of the problem and email it over to enquiries@bemybear.com we should be able to get a new bear out to you. I've also had a quick look into the delivery of your order, and I think the issue with delivery speed may have been due to your order being placed on a Friday evening. Our working hours are Monday - Thursday from 9am - 5pm and Friday from 9am - 4pm, so orders placed after 4pm on a Friday aren't processed until the following Monday. This is explained on our delivery information page, but I am recommending that our company also look at our site in general to see if we can make this clearer for visitors in the future. Again thank you for taking the time to leave your comments, we truly value your feedback. Kind Regards, Rob Dyer rob@bemybear.com Website Manager

Posted 5 years ago

“Amazing quick delivery and really good quality products.”

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Posted 5 years ago

“These t-shirts arrived promptly and they look amazing! We are yet to decorate them but can't wait to do so! Great value for money.”

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Posted 5 years ago

“The toys are lovely and of a great quality however the cardboard box in which they came was damaged and one of the toys was poking out.”

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Posted 5 years ago

Hi, Thank you for taking the time to leave us feedback for our products and service. We're thrilled you think our make-a-bear kits are lovely and of a great quality, it's something we're really proud of here at Be My Bear! With regards to your comment about the damage to our delivery box, thank you firstly for bringing this to our attention. All of the orders which are dispatched from us here at Be My Bear go out in pristine condition, so we can only assume the box was damaged in transit. We take such matters seriously, and will report this to our carrier. If any of the contents of the box were damaged, we'd be very happy to send out replacements, so please feel free to reach out to us on enquiries@bemybear.com if you need to. Again we're very sorry that your package was damaged in transit, if you happen to have any photos this would help us with the report to our carrier and we're always available at the end of the telephone or via email to deal with any issues you may have. Thank you for your feedback and we hope you have a lovely day. Kind Regards, Rob Dyer rob@bemybear.com Website Manager

Posted 5 years ago

“It looks lovely”

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Posted 5 years ago

“The elephants were a hit!!! Loved them thank you”

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Posted 5 years ago

“Just what I wanted”

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Posted 5 years ago

“Our year 1 children were absolutely delighted with their bears. They loved making them and share do so excited!! We are going to use them to enhance English and history lessons. Thank you so much for a fast, efficient, easy and friendly service. This was the 3rd tear of using you, we will definitely book again next year xx”

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Posted 5 years ago

“Very good quality. The kids loved the activity. Will do again. 5 stars!!!!”

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Posted 5 years ago

“Beautiful clothes for little bears. My daughter is thrilled.”

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Posted 5 years ago

“Brilliant quality and great service.”

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Posted 5 years ago

“Really fast delivery. Lovely products. Made my 8 year olds party. Invites included.”

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Posted 5 years ago

“Easy to order, products are great. Highly recommend”

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Posted 5 years ago

“My friends were over the moon with their wonderful keepsake. Had to inform company that box was damaged in transit (thankfully nothing inside was damaged) but this was no fault of the company, rather the fault of the courier DPD who I have had problems with before from my local depot. Great communication when reporting this. Overall would definitely use again or recommend”

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Posted 5 years ago

“Really good communication and the dog bears went down a treat at my daughters party. The husky dogs are particularly cool :)”

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Posted 5 years ago

“Great quality near and great customer service! I had requested an order that included small bears but with large t shirts and I was contacted to check my order was correct! It was but very impressed that they. He led before just sending out. This is the second time I have use Be My Bear and would definitely recommend!”

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Posted 5 years ago

Be My Bear is rated 4.9 based on 625 reviews