Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.44

4.4 Rating 2,414 Reviews

86 %

of reviewers recommend Beer Hunter

4.4

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks beer hunter for sending the gift set in good time for Christmas at short notice.”

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Posted 5 years ago

“Really helpful, swift delivery and good communication regarding order and dispatch.”

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Posted 5 years ago

“QUICK GOOD SERVICE AND PACKAGING”

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Posted 5 years ago

“I ordered two Leffe 33cl glasses and only one came. But, it did come next day. Service and shipping is good and I'll probably use Beer Hunter again. I've filled in the contact us form and still haven't heard back about my order so an actual email address on the contact us instead of a web form would be great, a bit of peace of mind knowing I've sent an email and have it in my sentbox instead of guess work that the web form is going to work properly and the message doesn't get lost somewhere. I shall keep using the contact us web form though until I get an answer or get annoyed enough and phone up.”

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Posted 5 years ago

Hi Kieran, I am sorry you have not received your full order, I have emailed you directly to see whether we can resolve this. Thanks Paula

Posted 5 years ago

“Great selection of gluten free beers and speedy service for last minute panic buy for gluten intolerant brother in law at Christmas! Thanks!”

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Posted 5 years ago

“I placed a large order with Beer Hunter. The email confirmation listed the items and said they would let me know when the order was ready for dispatch. They didn’t. I then received an email from Royal Mail saying they would deliver the order. The order arrived but when I unpacked it, it did not contain any of my order - completely the wrong beer, from the correct brewery, but not the right beer. This was on Christmas Eve. I telephoned but nobody answered. I left a message. I also complained by email - no reply. It is now 27th December- still no reply. Very unhappy.”

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Posted 5 years ago

“Terrible! Do not use, complete scam of a website. Sent incorrect product and when emailed I got no response. Better off going to Honest Brew, much better service”

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Posted 5 years ago

Hi Savanna, I have looked into your review above and can see that it wasn't the whole order that was incorrect but the glass. We did rectify this as far as I am aware by sending out the corrected one, if this is not the case please let me know. Thanks Paula

Posted 5 years ago

“Overall, not such a great experience. Bought a Christmas pack that was meant to have four beers and a glass included. Received a very wet plain brown box with only three beers and a glass which all looked like they had been thrown in.”

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Posted 5 years ago

Hi Emma I am just looking over the reviews and have noticed your were not happy with your product. If you would like to email Admin@beerhunter.co.uk directly I can look into this further for you. As far as I can see we have not received any other communication on this so would like the opportunity to look into your query. Thanks Paula

Posted 5 years ago

“I would like to say that this product is brilliant, however, I cannot say that as I have still not received the item which was ordered nearly 10 day ago. It was also meant to be a retirement gift for a colleague, but was obviously unable to give him the gift. I was told it would be delivered within 5 working days, clearly this did not happen. I rang up to enquire about the delivery details and was told at the latest I would receive the parcel by Friday 20.12.19 which is when the leaving party was. I stayed in all day to receive the parcel which was clearly wasted. Now I have to do a 50 mile round trip to drop this gift off when it finally arrives whereas it should have been given at work. I have sent Admin an email voicing my concerns/issues but have not had a reply yet.Then to top it all off, I receive an email asking me to write a review to for the product that I had purchased, which to be honest is quite comical.”

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Posted 5 years ago

“Purchased bottles and a glass for a present. Happy with the service. The parcel arrived quickly and was exactly as described.”

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Posted 5 years ago

“Arrived today,I was probably too excited impatient to c my new glasses they were very well packaged.. excellent service will b ordering more cheers”

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Posted 5 years ago

“Was promised a Hoffbrau stein on the advertising, received a half pint Erdinger glass. Also tried many avenues to try and establish when the order would arrive, email, Twitter etc. Do this day still had no response from anyone. Also many of the beers have nothing to do with Oktoberfest.”

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Posted 5 years ago

“Excellent service will definitely use them again”

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Posted 5 years ago

“Excellent product and packaging however no gift message which was requested for a birthday and had to enquire by phone about my delivery as no reply via email.”

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Posted 5 years ago

“Ordered 12 beers in time for a Christmas gift, was sent a dispatch notification on Tuesday, still hadn't arrived by Friday, and when I emailed they said they had problems with this supplier and that the beer was actually out of stock. So why send the email with a Royal Mail Tracking code (which didn't work on Royal Mail's website) if the beer wasn't actually shipped? And why is this beer still showing as available on the website? I have been refunded, but only after emailing to find out where the beers were, and now haven't got enough time to order a replacement gift from anywhere.”

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Posted 5 years ago

“Poor Value, advertised in Christmas gift box. 3 cans and a poor glass. 18 cans of Brewdog in Sainsbury's £18! Dont waist your money with this company”

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Posted 5 years ago

Hi Richard I am sorry you were not happy with your order, I am not sure whether you contacted us directly to resolve the issue for you but if you have a picture if what was received I can look into this further for you. If you want to contact me at Admin@beerhunter.co.uk I can investigate further. Thanks Paula

Posted 5 years ago

“So, ok, I finally got what I'd ordered as seen on the website. However, I didn't receive an acknowledgement of the order at all, so no order number, just my Paypal receipt as proof of purchase. Then I get an email asking if I'd like to review the service!! On phoning Beer Hunter I was told Customer Services would ring me back asap, 3 hours later they did, and I have to say were helpful. Apparently the warehouse were awaiting delivery - would have been great to have been told. So, all's well that ends but better communication upfront would alleviated a lot of stress!”

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Posted 5 years ago

Hi Melanie I am sorry that your experience with us was not great. I will forward this onto our customer service team as we are always looking for ways to improve. Many Thanks Paula

Posted 5 years ago

“I ordered a Christmas gift from Beerhunter, a gift set of four beers and a glass. Beerhunter posted this fragile and breakable item in a cardboard packet - it arrived at the delivery address in a completely unacceptable state. The glass and some bottles had smashed, leaving a soggy parcel containing liquid and broken shards of glass, and a disintegrated returns slip. As advised by Royal Mail, I refused to sign for the item (having no readable return address from the returns slip). I have contacted Beerhunter through two separate methods to resolve my issue but am yet to receive a response to either message. Incredibly disappointing; I’ve not experienced a service like it.”

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Posted 5 years ago

Hi Rachel Thank you for your review. As always our parcels leave us in perfect condition and we are at the mercy of the couriers to deliver these in the same condition. Unfortunately due to the nature of our business damages do happen but we can rectify these. I can see that your order has been refunded in full after receiving this back from the courier. Thanks Paula

Posted 5 years ago

“Lovely customer service agents, and good product mix.”

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Posted 5 years ago

“Good price, good packaging all recyclable, reasonably quick delivery.”

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Posted 5 years ago

Beer Hunter is rated 4.4 based on 2,414 reviews