Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic”

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Posted 10 years ago

“Excellent and prompt delivery, very happy with ordering, delivery, cost and overall service.”

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Posted 10 years ago

“Very swift service. good product.”

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Posted 10 years ago

“Excellent service . Delivered on time stated , will use service again .”

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Posted 10 years ago

“The delivery and pre service of the purchase was excellent, very quick delivery and all of the items were packed neatly and easy to access. The reason however for my rating is that the bed I purchased was not really fit for two people, I purchased this bed 3 weeks ago and already three bed slats have completely broken, despite no excessive force being applied to the bed to cause this. I am very upset as I spent over £100 on this bed frame and feel really disappointed with the quality of the bed slats, the mattress and overall look of the bed is brilliant however the bed slats have been a major problem and seem to be quite flimsy. Quite disappointed with my purchase.”

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Posted 10 years ago

Hi Ms Lally, we're really sorry that the slats on your bed frame have broken. Please give our Customer Service Team a call so that we can see if we can put this right for you: 0800 917 6518 (We're back open Tue, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“VERY URGENT We have not yet received the beds that we ordered from you and have not received any updates concerning delivery. This is frustrating and we would appreciate you advising immediately as to when we can receive deliver or return of the payment we made.”

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Posted 10 years ago

Hi Ms Dadoun, we’re really sorry for the delay. Our office is currently closed for the bank holiday. As soon as it opens on Tue morning I will get one of our Team to find out when your beds will be delivered from Sealy. We’ll then contact you straight away to confirm. We appreciate your feedback.

Posted 10 years ago

“We where let down by the delivery company who did not deliver on the day they had said, I did phone, to let you know the delivery company had let you down.”

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Posted 10 years ago

“Very easy website to order from and delivery was as promised.”

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Posted 10 years ago

“The service run smoothly and efficiently. I would use the service again.”

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Posted 10 years ago

“I dealt with Lynsdey who is fantastic . Nothing is too much trouble for her . First class service .”

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Posted 10 years ago

“Quick and prompt delivery good service”

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Posted 10 years ago

“Great service, really fast delivery couldnt beleive bed was delivered within 3 days of ordering. Bed is fab my son loves it.”

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Posted 10 years ago

“Excellent, first-class service. Extremely pleased with our purchase.”

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Posted 10 years ago

“Could not leave a review because it would not allow me to so it is fixed, The Soft mattress I ordered and received, is not Soft, It is a hard mattress that looks nice, Ive had to go and buy a mattress topper to make it comfortable to sleep on, hate to think what your hard mattress is like, but I dont like the mattress and will prob sell it, so no I wont be coming back, A Soft Mattress is meant to be Soft, not hard as Nails, the mattress is supposed to give where the body lays on it and contour to the body, this mattress stays hard and does not give at all, waist of money really !”

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Posted 10 years ago

Hi Mr Wakely, we're really sorry that your mattress isn’t soft enough. Please give our Customer Service Team a call so that we can see if we can put this right for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“On line ordering was easy. Early notification of delivery procedures as well as contact before actual delivery was convenient. The delivery men were friendly and helpful. The bed was as ordered and in good condition.”

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Posted 10 years ago

“i am very pleased with the bed and i was very pleased with the quick delivery.”

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Posted 10 years ago

“the items I ordered came when they said they would, the delivery people were very nice and helpful”

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Posted 10 years ago

“Very efficient service”

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Posted 10 years ago

“ordered a bed for my grandson he is very pleased with his new bed.your delivery was as promised speedy and on time. thank you for the excellent service. m. long.”

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Posted 10 years ago

“The delivery was exceptionally quick. I haven't had the base up yet, as waiting for decorators to finish in bedroom. I am extremely impressed with the service.”

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Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews