Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Very pleased,quick delivery and product was as described”

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Posted 10 years ago

“I ordered a bed and got the wrong foot board which took 3 days to replace.”

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Posted 10 years ago

Hi Mr Ahmed, we're really sorry that we delivered the wrong foot board for your bed. We will feed this back to our Customer service Team and make improvements. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Arrived in the window promised, delivered to my door and all excess wrapping taken away...highly recommended”

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Posted 10 years ago

“Excellent service, backed up by communication to the same degree!”

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Posted 10 years ago

“Excellent service as promised. Got delivery next day. Very pleased”

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Posted 10 years ago

“Excellent advice and polite,helpful delivery men”

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Posted 10 years ago

“WE RECEIVED EXCELLENT SERVICE FROM THE BED FACTORY. OUR ORDER WAS PROCESSED WITHOUT ANY PROBLEMS AND WHEN THE BED WAS DELIVERED WE WERE MOST IMPRESSED WITH THE OVERALL QUALITY OF THE PRODUCT. DELIVERY WAS SOON AFTER WE PLACED OUR ORDER AND THE EMPLOYEE WHO DELIVERED THE BED WAS MOST HELPFUL. WE WOULD CERTAINLY USE THIS COMPANY AGAIN.”

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Posted 10 years ago

“Speedy service and on time delivery. Some beds could do with a bit more description to help customers decide, but would use again”

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Posted 10 years ago

“Ordering easy. Bed comfortable and good value for money. Delivery and tracking very efficient. Delivery staff helpful. Only negative was the drawers were put in without the runners attached. Easy to fix. U Would use again.”

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Posted 10 years ago

“Delivered on time, only guest”

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Posted 10 years ago

“Excellent service. I had a couple of queries prior to ordering and these were dealt with over the phone totally. I ordered on the Wednesday and was given a delivery slot on the Friday which was brilliant. The delivery arrived on time and I live in a 2nd floor apartment but the bed was delivered to the room required. My purchase was a king size storage ottoman and mattress. It was double wrapped and so in perfect condition. The bed is excellent quality.”

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Posted 10 years ago

“Got sent wrong instructions and equipment for the bed I purchased.”

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Posted 10 years ago

Hi Ms Samways, we're really sorry about the wrong instructions and equipment you received. We hope the issue has been resolved to your satisfaction. If there's anything we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Ordered two cream leather headboards from the Bed Factory after an extensive internet search. Other places I'd looked at either wanted an extortionate amount of money, or were 'faux' leather but being touted as genuine in the blurb. These headboards were delivered safely - the company even called to apologise that they would take slightly longer than usual because they wanted to ensure their safe transportation, an extension of only a couple of days - and they were delivered in perfect condition. They look fab on the beds. I would highly recommend these products from this company. Very impressed with the quality. Only negative was that I had requested a call an hour before delivery from the driver, and did not receive one, and he turned up whilst I was out. However he apologised for this and a neighbour let him in. He was notified of this on his delivery sheet so this comment has no reflection on the company or the actual products. It was simply an oversight that would not affect my decision to order from them again.”

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Posted 10 years ago

Hi Ms Giblin, we're really glad you're happy with the quality of the headboards. Sorry that you didn’t receive the delivery call as requested. We appreciate your feedback. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm).

Posted 10 years ago

“after a problem with the delivery ,sorted very quickly 1st class firm to deal with”

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Posted 10 years ago

“We have used The Bed Factory on numerous occasions to provide beds to our beneficiaries. The service, price and quality has never been anything less than superb and is the reason that we keep coming back again and again.”

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Posted 10 years ago

“Apart from sending wrong order 4 days too early!! Arrived with mattresses which had not been ordered and delivery man checked we had paid right price. Man who laid new wood flooring in bedroom only been gone an hour so we managed to get bases into living room til cleared-up. Now we have slept on them for 3 nights found them comfortable and drawers good though one sticking a bit. Feet castors - not as shown on picture.”

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Posted 10 years ago

Hi Ms Lockley, we're really sorry for the mix up with your delivery. We will feed this back to our Customer service Team and make improvements. We're glad you're happy with the quality of the bed. We’re actually adding feet options to our divans this week so that customers can have the same feet as pictured. If you would like a different option please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“The mattress I ordered is fantastic however the bed frame was sent in awful packaging. Bits were missing so had to make shift put it together. Some bits were damaged and not the quality I expected. Parts of the bed that were meant to have holes didn't and had be adjusted. The screws and other little bits didn't come in their own bag they were just thrown in a big box with the frame. Overall I felt it was very unprofessional and expected much, much better.”

Helpful Report

Posted 10 years ago

Hi Mr Murphy, we're really sorry that you had an issue with the packaging and quality of your frame. We will feed this back to our supplier to make improvements. Please contact our Customer Service Team so that we can try to resolve the issue for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“A very comfortable bed it was easy to put together.brilliant quality and a very good price.”

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Posted 10 years ago

“Very pleased comfortable bed good price”

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Posted 10 years ago

“Issues were all to do with delivery. Were promised bed on certain date but it never arrived as it hadn't been picked up by courier. Rescheduled delivery for a week later but again not picked up because person I had been dealing with at Bed Factory was off that day. Bed fine when it eventually arrived but need to get delivery sorted out and ship items when promised.”

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Posted 10 years ago

Hi Mr Bruce, we're really sorry for the delay of the bed. We will feed this back to our Customer service Team and make improvements. We're glad you're happy with the quality of the bed. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews