Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A brilliant service. Bed was delivered really quickly and was extremely quick and easy to put together on my own. It is also a lovely bed - really good quality, especially for the price. A1 product and A1 service”

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Posted 9 years ago

“Very quick service, only down side was when it was delivered the packing had a really bad smell”

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Posted 9 years ago

Hi Ms Ratcliffe, apologies for the smell, we will feed this back and make improvements. We appreciate your feedback.

Posted 9 years ago

“Ordered mattress and was delivered within 2 days, very helpful customer services as I had a query . My new mattress is just so comfortable as we ordered a memory foam topped with pocket springs.”

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Posted 9 years ago

“Very good service - customer service was particularly good since we had an issue over our postcode. A good quality product at an attractive and sensible price and delivered with no problems at all. Altogether a good experience - recommended.”

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Posted 9 years ago

“Very prompt delivery, extremely polite and helpful staff. The headboards I purchased were exactly what I was looking for and much much cheaper than from other outlets.”

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Posted 9 years ago

“Ordered a bed for a Thursday, came through damaged. Took me forever to get through to the services team who then finally replaced my bed for me. Waited the following Thursday for a delivery but that hadn't turned up with no notification it was not going to turn up. I was bedless for nearly 2 weeks! Service is rubbish”

Helpful Report

Posted 9 years ago

Hi Ms Rahman, we're sorry for any inconvenience caused by the delay in you receiving a replacement bed. We will feed this back and make improvements. If there's anything else we can help you please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 9 years ago

“Ordered late Thursdat night, bed came on Saturday. Solid oak frame , eay to put up and good quality fixings. Excellent value for and really pleased with how it looks.”

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Posted 9 years ago

“excellent quick service”

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Posted 9 years ago

“Pleased with quick delivery service and a lovely new oak bed.”

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Posted 9 years ago

“Great service from ordering to delivery.Thank you.”

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Posted 9 years ago

“The bed is perfect and is just what I ordered. It was delivered swiftly and the communication concerning delivery was good.”

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Posted 9 years ago

“Superb quality bed frame, lovely design and colour spec, easy enough to assemble (made more difficult by excited 3 year old :-) ) . At first I wasn't sure about buying off the web from a company I didn't know. However, we are delighted. Customer care and delivery were spot on. Our concerns were handled quickly and competently. Highly recommend.”

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Posted 9 years ago

“Quality product, good communications and quick easy delivery.”

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Posted 9 years ago

“2 parts missing sent for replacements wrong size sent”

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Posted 9 years ago

Hi Ms Gillard, we're sorry for any inconvenience caused by the incorrect parts being supplied. Please can you contact our Customer Service Team so that we can put this right for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 9 years ago

“My husband and I were amazed at the efficiency and speed of the whole experience. We do very little online shopping, but we were able to choose exactly the sort of bed we wanted on the website, order it and pay for it with ease. It was delivered within a couple of days when they said it would be. Emails kept us in touch with delivery times. We were given an afternoon delivery time (as opposed to a whole day). It came. Job done. We are very satisfied customers and would use this company again.”

Helpful Report

Posted 9 years ago

“My husband and I were amazed at the efficiency and speed of the whole experience. We do very little online shopping, but we were able to choose exactly the sort of bed we wanted on the website, order it and pay for it with ease. It was delivered within a couple of days when they said it would be. Emails kept us in touch with delivery times. We were given an afternoon delivery time (as opposed to a whole day). It came. Job done. We are very satsified customers and would use this company again.”

Helpful Report

Posted 9 years ago

“I paid for a bed and mattress. Unfortunately, I waited 10 days for the delivery of the bed and then had to email and make calls. However, I decided I did not want the purchases anymore. I contacted Bed factory and informed that to pick up the bed minus the mattress. While at the same time the reimburse me money. After I write this review I am going to check my account. I would never think of purchasing anything from this company again. I did not think your customer service, provides the care that it should.”

Helpful Report

Posted 9 years ago

Hi Ms Chevannes, we're sorry for any inconvenience caused by the delay in delivering your order. We will feed this back and make improvements. Your refund should have already been processed, in the event that it hasn't please can you contact our Customer Service Team: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 9 years ago

“Very helpfull”

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Posted 9 years ago

“bed and mattress are pretty good and so are the staff on the phone BUT ............whoever they choose to deliver the product is key to the overall experience and I can honestly say that the company chosen to deliver to me were fairly useless. from not passing on messages to the driver, me having to spend unknown amount of time trying to ring them for 4 days on the trot - no reply to the phone calls, having to ring the bed factory at least 6 times but they couldn't get through and had to rely on unanswered email messages to the company. Bed arrives but no mattress - which it turned out was the bed factory's fault having not distributed it. Mattress arrives and literally I had to stand at the door of the van and prevent all other deliveries from falling out. Suffice to say that the bed head had been slightly damaged but I couldn't go through anymore hassle and ask for a replacement I wrote and complained to the delivery company and surprise surprise I have had nothing back.”

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Posted 9 years ago

Hi Ms Mossop, we're sorry for any inconvenience caused. We will feed this back and make improvements. Please can you contact our Customer Service Team as we would like to put the damage right for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 9 years ago

“Unable to place one of the wheels on as there was a piece of cardboard jammed into its holder. Delivery man didn't help taking bed upstairs as he said that he didn't have anyone with him that day (we ordered two beds).”

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Posted 9 years ago

Hi Mr Hitchcott, we're sorry for any inconvenience caused. Please can you contact our Customer Service Team so that we can put this right for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews