Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 872 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed arrived and on time, delivery men curtious and polite.bed is solid and well made. Would certainly use bed factory again. Good saving on retail prices”

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Posted 8 years ago

“Good price ... as discribed on Internet. Delivered when they said ... very pleased”

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Posted 8 years ago

“Delivery date was moved as they didn't have 2 people available to deliver - despite 2 weeks notice. Delivery people made no effort to try and get it in a difficult space - tried to give up at first attempt Product was dirty and needed cleaning”

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Posted 8 years ago

Hi Mr Priddle, we're sorry if the sofa bed was received dirty. We would always replace any product not in perfect condition when received. Apologise for the delay in arranging two man delivery for the sofa bed. We will feed this back to our suppliers and make improvements.

Posted 8 years ago

“Very good service!! Fast delivery!!! Had faulty part which was replaced in few days! Satisfied with the purchase and prompt action to solve the issue. Would recommend to my friends and family. Prices are affordable too!!”

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Posted 8 years ago

“The service was outstanding. The contact for the delivery of the bed was thorough and there was no confusion anywhere. The mattress itself is the best mattress that I have ever owned and I spent a considerable amount of time to decide on a mattress.”

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Posted 8 years ago

“Living on an island it's quite often difficult to get deliveries of large items but bed and matresses deliveried with no problems and super fast. Customer care also great, got a call to check the order and confirm delivery details. Highly recommend and I've passed their details to several friends.”

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Posted 8 years ago

“Bed factory we're very good and delivered on day specified will reconmend them”

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Posted 8 years ago

“Delivery was later than initially planned. When they delivered the bed, the person droping it at home initially refused to take it upstairs. It was only when I spoke with your office that he accepted and finally brought it up. Once installed we realised one of the drawers was broken (rails were detached and the body of the drawer was broken) and there were no holes for the hooks that joint both pieces of the base. We called your office and finally somebody (very professional) came to sort the bed out. Very disappointing!!!”

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Posted 8 years ago

Hi, we're really sorry for the broken drawer and rail. We're glad this was put right for you. If you have requested two man delivery then we can deliver to room of choice. However on occasion there won't be two drivers and with larger divan beds, and mattresses it may be unsafe for a single person to carry them upstairs.

Posted 8 years ago

“Vey good no hassle, delivered correctly.”

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Posted 8 years ago

“excellent service and delivery.”

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Posted 8 years ago

“Really impressed by service customer service upgraded headboard because of long wait for original. Came within week fantastic. Thank you”

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Posted 8 years ago

“Good service, quick delivery as advertised, good prices and selection. Would use them again without hesitation.”

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Posted 8 years ago

“Website was easy to use, prices very competitive. Mattress arrived on time and it was well wrapped.”

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Posted 8 years ago

“Very good service. Fast and reliable.”

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Posted 8 years ago

“A very good product at a good price.”

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Posted 8 years ago

“Very easy to use website, quick delivery and great prices and products.”

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Posted 8 years ago

“We are extremely pleased with the bed. The ottoman instructions were clear and my husband was able to put it together more or less on his own. The only problem was when we tried to join the two halves together, the bolts were a little too short to be able to get the wing nuts on. As we had longer ones anyway we used them instead and it was fine. The delivery was put back for one day but we were contacted by phone to see if this was ok. The delivery men were superstars. I got a phone call to say they were on the way. Seeing I had mobility problems, they took everything upstairs, were very friendly and efficient. We would certainly use this company again. Thank you.”

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Posted 8 years ago

“Lovely bed, very sturdy and easy to put together (I did it on my own in about an hour and a half)”

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Posted 8 years ago

“WE USED BED DIRECT FACTORY FOR THE FIRST TIME A WEEK OR SO BACK AND WILL BE USING THEM AGAIN SOON TO REPLACE SOME OF OUR OTHER BEDS THEY WERE ON TIME AND HELPFUL TO US BOTH”

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Posted 8 years ago

“Beds direct perfect shame about the delivery drivers, them self were polite BUT they marked my wall all the way up the stairs, did not provide protective sheeting down to protect me carpets at all, I'm now spending my day off repainting my hallway and deep cleaning my carpets so am out of pocket as just cost me £40 in carpet shampoo !!!!”

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Posted 8 years ago

Hi Miss Hayman, please accept our apology that our delivery service left marks on your carpet. As you can appreciate putting sheets down when carrying a bed upstairs could cause a potential trip or fall. We will however feed this back as their boots should at least be clean when entering your home. We appreciate your feedback.

Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 872 reviews