Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 872 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed was as described. Took time but wast to hard to put together”

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Posted 8 years ago

“Quick delivery. Really nice bed frame and comfortable mattress. Good value for money. Unfortunately the single bed will only hold a childs weight not an adult. Im just under 14 stone and fell through it when I led on it so I would only recommend this bed for children.”

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Posted 8 years ago

“Superb delivery logistics - very good communication. The bed and headboard we bought seem to be good quality, too. Overall I am delighted with the service.”

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Posted 8 years ago

“The bed and mattress are great communication wasn't brilliant. Could do with a tracking service.”

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Posted 8 years ago

“one of the draws was sticking, when we took it out the runner was bent , also the rear fixing had come away, and the bottom of the draw has a split in it, we need this exchanged right away, please e; mail us the day you will come regards maria pigg”

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Posted 8 years ago

Hi Ms Pigg, please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“Great bed, super fast shipping, excellent service!! 10/10”

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Posted 8 years ago

“I am happy with the bed itself but very poor delivery service! I was told 2 man delivery to room of my choice but one man from tuffnells delivered my bed and did not take it to my room! Was appalled as could not take my bed up 3 flights of stairs myself and couldn't sleep in it. It too me and my friends the next day to take the mattress upstairs. Will not use again due to poor delivery”

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Posted 8 years ago

Hi Ms Woodall, I’ve checked your order and although you requested two man delivery to a third floor in your comments, our Customer Service Team should have then contacted you as for a frame and mattress order there would usually be an extra charge for this service. We apologise and will feed this back to our Customer Service Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“Very prompt service, no hassle transaction. would use again”

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Posted 8 years ago

“Can not fault the service, communication, quality and delivery 5 Star. Would use again and would highly recommend”

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Posted 8 years ago

“The bed was not delivered on time, but I was very pleased with it when it did arrive.”

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Posted 8 years ago

“I bought an end lift Otterman bed and headboard am really happy with the quality of them. They were good value for money and the service from Bed Factory Direct was great.”

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Posted 8 years ago

“Took my money then told me bed wasn't in stock. Then had to wait up to 5 days for money back.”

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Posted 8 years ago

Hi Ms Gelsthorpe, we're really sorry that your bed wasn't in stock. It's unusual for refunds to take this long. We'll feed this back to our Customer Service Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“The item arrived on time and in perfect condition, not much more you can ask for.”

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Posted 8 years ago

“The service was terrible. No one ever answers the phone or responds to emails. I paid an extra £40 for Saturday delivery but then receive an email late Friday to advise delivery was now going to be on the Monday. I called and emailed bit didn't get a response, only for the delivery still to turn up on the Saturday. The only up side was the delivery driver was very nice. I WOULD NEVER ORDER FROM THIS COMPANY AGAIN!”

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Posted 8 years ago

Hi Ms Kaines, I can see you arranged for delivery on Sat 19th December, this is one of the busiest delivery days of the year for couriers which is why your delivery was delayed. You should have had the £40 refunded and I'm arranging for one of our Team to do this. We're really sorry that this was overlooked. We appreciate your feedback.

Posted 8 years ago

“Never turned up!! Ignored by customer services”

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Posted 8 years ago

Hi Mr Sutton, your goods were dispatched by Tuffnells on 16th December. If you still haven't received them please contact our Customer Service Team on 0800 138 8228 (Mon-Fri, 9am-5pm), and we will put this right for you. Thanks.

Posted 8 years ago

“The bed seems to be very good quality and looks great. Delivery was quite quick and the drivers were happy to put it in our room of choice. the only down sides are that the instructions were not very detailed and the product is very heavy.”

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Posted 8 years ago

“Very efficient service quick delivery by helpful delivery driver. Good after sales service. Bed good quality for price”

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Posted 8 years ago

“the mattress is good quality and the delivery was fast.”

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Posted 8 years ago

“I'd rank it as Very Good IF the response on your website had been better. The lack of acknowledgment and certainty over delivery dates cast doubt, which was added to on reading some of your on line reviews. Calls to your centre were met with friendly responses, but again a lack of certainty made me feel uncomfortable. If you sharpened up the web response, and sent a speedy clarification of delivery details, this would have been eliminated. Neither did you respond to emails I sent seeking clarification. A shame, cos the bed was very competitively priced; and delivered on the originally promised date, despite the doubt ! Due to it being on a deadline when my daughter was leaving her accommodation for the Xmas break, we haven't inspected it, but from a glance, don't expect any problems; and the delivery chaps you contract to, were very helpful apparently.”

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Posted 8 years ago

Hi Ms Riley, we hope you're happy with the bed and are glad it was delivered on time. I can see that you ordered one of the divans which we manufacture, however as we were extremely busy that week we decided to send the bed via another carrier to make sure it arrived on time, which is why the team may have been unable to give you a definitive answer when you called. We appreciate your feedback and if there's anything else we can help you with please call us on 0800 138 8228.

Posted 8 years ago

“Very pleased with the service from this company, ordered the bed base on line it was easy and so quick. Phone call from BFD company to arrange earlier delivery than arrange on line Delivery men were very good and helpful. Would recommend this company fab service thank you.”

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Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 872 reviews