Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 872 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

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“Great product swift delivery”

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Posted 8 years ago

“Not happy about having to chase courier re delivery myself as your sales person said that couldn't get hold of them. With respect that was your problem as I paid a delivered cost. Even more not happy about having to take two days off work because courier returned the bed to the depot undelivered as he was (apparently) given the wrong address .”

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Posted 8 years ago

Hi Ms Peters, we apologise for the delay with your delivery, we'll feed this back to our dispatch team and make improvements.

Posted 8 years ago

“very good value, two Jordan single headboards. delivered when they said. pleased all round with this purchase and the company and staff.”

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Posted 8 years ago

“Excellent service, easy to find website, reasonable prices, friendly staff, comfiest mattress i had bought for a while. Would definetely recommend this company.”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Items arrived in double quick time & are excellent value for money. Will definitely recommend to friends”

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Posted 8 years ago

“Very quick and curtious delivery staff thanks ao..”

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Posted 8 years ago

“All went to plan”

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Posted 8 years ago

“First class service especially when I ordered the wrong size headboard by mistake. Thankyou”

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Posted 8 years ago

“quick delivery very pleased with my purchase”

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Posted 8 years ago

“Bed Factory Direct were helpful is issuing a replacement bed once I discovered that the divan I ordered couldn't fit in the house, but they have taken the money for a mattress protector which has not been delivered. Could the money be refunded?”

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Posted 8 years ago

Hi Mr Curran, I can't actually see a mattress protector on your order. Could you please call us on 0800 138 8288 (Mon-Fri, 9am-5pm), so that we can put this right for you. Thanks.

Posted 8 years ago

“I am happy with the bed, only downside is they didn't send pegs instead of wheels with the bed when I asked them to.”

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Posted 8 years ago

“Ordered a bed, was a complete nightmare from start to finish, waited around 3 weeks and after numerous promises that it would be delivered and wasted time waiting around for deliveries to turn up I demanded a refund. No answer from customer services, no response to emails, worst customer service I have ever known.”

Helpful Report

Posted 8 years ago

Hi Mr Udall, your bed frame was actually dispatched the day after your order via one of our carriers Tuffnells. We apologise and will feed this back to our Customer Service Team, find out what went wrong, and make improvements..

Posted 8 years ago

“Great customer service, got back to me so quick with answer to a query I had, very happy with delivery and the bed and mattress is lovely, my granddaughter loves it, thank you”

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Posted 8 years ago

“There was a problem with one of the female sockets for the allowance of the roller leg, it came away from the base. I had to fit it back into place, it looked to me that the socket base was out of alignment its not perfect. I did read the Terms and Conditions on repairs but with a large unit and especially a bed, I could not see this being returned due to the fact we would have had no bed ,surely in circumstances like this a company repair person would have to be available”

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Posted 8 years ago

“Excellent product and service Recommended to everyone. So much cheaper than the high street shops! I would use again !”

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Posted 8 years ago

“Delivery was on time, extremely satisfied with the bed frame ordered and wouldn't hesitate in ordering future items. Well done to bed factory direct.”

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Posted 8 years ago

“Good Product and Excellent Service”

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Posted 8 years ago

“The first headboard arrived very quickly in two days on trying to attach the struts the left hand one would not attach properly sent a email straight away and left message on answer machine to sort out a replacement 17 days 6 emails 8 phone calls 2calls of will ring you back in 10 minutes and didn't finally a replacement was delivered and is now fitted I am very happy with the headboard but feel that the customer service was not very good at all”

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Posted 8 years ago

“Good Value delivery poor”

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Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 872 reviews