Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't believe you are asking for feedback, what a terrible service. delivery was made without the bed on! My wife and I had to sleep in the sofa for 2 days whilst the delivery was rescheduled. What a joke, using you again! Regards Jake chadwick”

Helpful Report

Posted 10 years ago

Hi Mr Chadwick, I'm going to ask one of our Customer Service Team to give you a call with an update on this asap. We’re really sorry for the delay you may have heard on the news over the Xmas period that one of our main delivery companies City Link has gone into administration. We are still delivering all orders via other carriers however there have been delays in the short term. We are doing our utmost to communicate to Customers any changes with orders, we’re sorry we didn’t update you sooner, and appreciate your patience at this time. If there's anything else we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“I was a bit put off by ordering my mattress online before xmas, only to read the small print about near non-existent xmas delivery. I then had to arrange thru Bed Factory`s office to get my mattress delivered on the Saturday, having returned to work after the xmas break. Re-arranging the delivery for the Saturday was simple when dealing with the younger woman with the accent....she seemed to know what she was doing, in contrast to the well to do sounding woman without the accent....who seemed to complicate the simple process of a re-arranged delivery.. No matter.....delivery was on the Saturday as promised by the woman with the accent and the product (Topaz ortho mattress) just the ticket.”

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Posted 10 years ago

“Ordered on the 26th December and have still not received my bed, I have emailed and rang the company and still got nowhere, they have not kept in contact to explain why my order has been so delayed and I had to ring up and be told by the man on the other end of the phone that the delivery company had only just got the other part of my bed on Wednesday when it was due to be delivered last Friday, extremely disappointing but good prices which is what caught my eye in the first place.”

Helpful Report

Posted 10 years ago

Hi Ms Bagley, I'm going to ask one of our Customer Service Team to give you a call with an update on this asap. We're really sorry for the delay you may have heard on the news over the Xmas period that one of our main delivery companies City Link has gone into administration. We are still delivering all orders via other carriers however there have been delays in the short term. We are doing our utmost to communicate to Customers any changes with orders, we're sorry we didn't update you sooner, and appreciate your patience at this time. If there's anything else we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“The bed is just as described both on the website and over the phone and the delivery was really quick. Both product and service is of the highest quality... We had my mother-in-law coming to stay with us unexpectedly for 2 weeks and needed a bed that would work for her during her stay and would then be good for our 3 year old daughter thereafter. we also needed next day delivery on both the bed and the mattress. After looking online, I rang Bed Factory and the help I received was first class. They went above and beyond to ensure I got the right advice on both the bed and the mattress and then ensured it was delivered the next day - even offering to build the mattress from scratch at one stage! I would definitely use them again and have no hesitation in recommending them to others.”

Helpful Report

Posted 10 years ago

“Only good thing about it, price. Costumer service is very disappointing, min existing... Delivery time on website, 2 weeks. Agreed to 2 week delay due to high demand, now 3 weeks later and I still haven't got a delivery date! Honestly, stay away from this company and spend a couple £ more to buy local! Lessons learned..”

Helpful Report

Posted 10 years ago

Hi Mr Baierl, I'm going to ask one of our Customer Service Team to give you a call with an update on this asap. As the bed is coming direct from Sealy we are at the mercy of their manufacturing at this time of year. Sorry for any inconvenience caused. We appreciate your feedback.

Posted 10 years ago

“My experience with Bed Factory Direct was very good. The customer service team were informative and helpful. The ordering process was easy. My bed arrived quickly and securely. Overall a very good experience! Would definitely recommend and use again.”

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Posted 10 years ago

“FABULOUS SERVICE”

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Posted 10 years ago

“Excellent customer service. Quick delivery time and very good product at a sensible price. We will be buying from you again.”

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Posted 10 years ago

“Excellent service and communication. The bed arrived on time and the quality was great. I highly recommend Bed factory Direct for great products, prices and quality of service.”

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Posted 10 years ago

“Excellent 5 star service from the minute we purchased our bed until the time it arrived. Not only were Bed Factory Direct nearly a third cheaper than anywhere else we tried it was also delivered FREE. The next day delivery did not suit us but they arranged for it to be delivered on a day that suited us. Thank you Guys.”

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Posted 10 years ago

“Service from Bed factory very good, Stephen and Paul super helpful”

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Posted 10 years ago

“I am still awaiting confirmation of a refund. I paid £25 for a guaranteed Saturday delivery, however only the mattress arrived, with the bed frame arriving on Monday. Please can you let me know where we are with this? Many thanks, Chris Gray”

Helpful Report

Posted 10 years ago

Hi Mr Gray, I'm going to ask one of our Customer Service Team to give you a call and an update on this asap. Sorry for any inconvenience caused. We appreciate your feedback.

Posted 10 years ago

“Purchased single guest bed package with trundle as recommended by Paul; perfect for guest room. Nice mattresses. Delivery as promised.”

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Posted 10 years ago

“It was a pleasure dealing with this company, they kept in touch by email to say what was happening, I was given a delivery date and then I received a call from the driver telling me what time they would actually arrive, they were very efficient. I would recommend this company very highly. Also, I was concerned that the quality of the beds might not be up to scratch, but I was very pleased with them.”

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Posted 10 years ago

“Great service from The Bed Factory. Delivery was efficient and assembly of the frame straightforward. Good quality material used and finished effect exactly what we wanted.”

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Posted 10 years ago

“When booking, you are not told how long delivery will be. Requested Saturday delivery and was only told that the bed would be delivered the afternoon before delivery. Was told that delivery would be between 9.20 and 13.20 and bed arrived @ 16.20. Headboard wasn't delivered and not informed about this. Bed was comfortable though no instructions for assembly.”

Helpful Report

Posted 10 years ago

Hi Mr Gillespie, we always do our very best to offer an accurate delivery slot, however on occasion delays can be caused by traffic conditions etc. We will always try to send items that are instock and available as soon as possible. Where items such as your headboard aren't in stock we will send them separately at no extra cost to save the whole order being delayed. We don't currently offer instructions for assembly with divans, however where a customer is unsure they can always call our Team who are always happy to help via the telephone. We apologise for any inconvenience you have been caused and if there's anything else we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback

Posted 10 years ago

“Easy to order and pay and a good price. Had a phone call to confirm order and delivery times. Came on time and delivery men were very polite. Overall very good service and will use again.”

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Posted 10 years ago

“Was really naffed off that the delivery company you use refuse to put the bed in the bedroom and just left it in the porch”

Helpful Report

Posted 10 years ago

Hi Ms Loustau, as your delivery was a frame which comes boxed we usually don't offer delivery to room of choice with these products. Apologies for any inconvenience caused. If there's anything else we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback

Posted 10 years ago

“Excellent service. Very helpful staff who organised a prompt delivery slot. Items were well packaged on delivery and overall I am very pleased with the product and standard of service.”

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Posted 10 years ago

“Very good service”

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Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews