Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 872 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed was delivered on the day promise, but was incomplete. After contacting customer services, they located the remaining package and dispatched immediately for next day, first drop off. I received 3 calls keeping me informed and the bed arrived 9am as promised, including another follow up call, just as the driver arrived, to ensure satisfaction. The bed was wrapped very will, quality excellent and easy to assemble. After being somewhat nervous to order such an item online, i am really pleased with the product, the company and customer service from both supplier and delivery driver. Would recommend then to anyone.”

Helpful Report

Posted 7 years ago

“1 star only because there is not a Zero option! This service has been a joke. Order was placed and when I did not get a confirmation email I called to be told that there was a technical issue but they would manually process the order. Slightly helpful customer service, but failed to deliver as no email received. So I called again and spoke to Jacob, not only did he snigger when I complained, but there was no apology issued - although when highlighted, he said he had but this was not the case. There was not one ounze of empathy or understanding why the situation would be so frustrating. Jacob personally promised to call to confirm the order was placed, no call, no email, no mattress. When I asked for his name, he asked me why I wanted it - after they failed to get back to me initially of course I am going to want a name to refer to. He probably did not want to be mentioned on a negative review! Possibly Jacob is not his name... I am now on my third follow up call, no doubt with long hold times (like the 25 minutes on initial call) - 10 minutes on hold I am through to Jacob again, who remembers the call, says that the order was cancelled because I took too long to put in card details - but I have an order reference number! Well, you can get a confirmation number without the order being confirmed This time I did get a semi apology, but apparently they didn't have a phone number, which is incorrect, and then apparently it was up to someone else to call me .... Do yourselves a favour and not order from this site. My experience seems to tally with numerous other reviews. I just want confirmation that my payment details are deleted so I can order from a reputable company. 3 calls to establish that I do not even have an order placed ... no, I do not want you to re-order, I would not give my money to such a firm - ever!”

Helpful Report

Posted 7 years ago

“The overall service from BFD was great, there was a small wait until the bed was available, but I was kept updated and it was within the original timelines that I was quoted. Additionally I opted for the finance payment plan and that was very well organized and effortless compared to other companies. However the overall experience was let down by the actually delivery of the bed. When moving the goods from the van and into my flat, the 2 delivery people were struggling to carry very large boxes on their own and bashed the door frames several times whilst moving. It all seemed very rushed and I was even asked to help move large boxes myself. Furhermore once I opened the package (which were heavily dented) in addition to the bumps that I witnessed myself I realised there was a gouge in the centre of one of the boxes. This was so deep that it created a hole in the furniture itself.”

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Posted 8 years ago

“Beautiful bed for 9year old.Only assembly was bit hard to do had to get someone more stronger then me.I would recommend.”

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Posted 8 years ago

“Extremely pleased with my purchase. This is the second time I've used your organisation and, on both occasions, everything went really well and we are delighted with both beds and headboards. Definitely use you again and would definitely recommend you.”

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Posted 8 years ago

“I found this company courteous and helpful,Delivered promptly and well wrapped, I would use them and recommended them to all”

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Posted 8 years ago

“Bed good quality for the price but delivery company very poor. Delivery did not arrive on chosen day- a Friday. No service from either Bedsdirect or courier all weekend. No apology and Bedsdirect emailed to say the bed had arrived at the courier on time so they had fulfilled their obligation!! Will not be shopping with them again, great bed but buy it somewhere else”

Helpful Report

Posted 8 years ago

Hi Ms Rice, we're really sorry that the bed didn't arrive on your chosen day Friday. XDP did pick it up from our warehouse on the Thursday for next day delivery. We will feed this back and make improvements. We appreciate your feedback.

Posted 8 years ago

“On the advertisement it said, if you spend more than £99 YOU WILL GET IT NEXT DAY. Well we got it 2 days later, making me miss a days work. And it came on a Saturday and to top it off. One of the threads. Would not accept the bolt!! So we have a dodgy frame.”

Helpful Report

Posted 8 years ago

Hi Mr Lopez, I can see your order was made at 5.54pm on 6th April, we despatched the goods on the 7th April. An order needs to be received before 11am for us to be able to guarantee next day delivery. This is stated on our delivery page. We apologise though that it wasn't clearer and will feed this back to our team. We appreciate your feedback.

Posted 8 years ago

“Very happy with item ordered, delivery guys were also very good and helpful, bed factory don't even charge for carrying the item up stairs unlike another company, would deffinatley recommend bed factory!”

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Posted 8 years ago

“was very friendly on the phone, new what they where talking about, good price, overall a very good service...”

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Posted 8 years ago

“Have not put beds together yet as not ready for them yet. But they look lovely and just what I was looking for. The price was fantastic low price for good looking beds, delivery was quick and good that you could choose your own day of delivery. And the guy who delivered was great.”

Helpful Report

Posted 8 years ago

“Very good service, delivery was early which for me was great. Good quality bed. Very helpful delivery men, carried the bed up stairs and put into the bedroom where it was going. Overall very happy with service.”

Helpful Report

Posted 8 years ago

“I ordered a studio bed and mattress which were scheduled for delivery on a Monday. The mattress arrived and was fine. BFD then promised an AM on the Wednesday but it failed to materialise before noon and, on contacting BFD they said that they could re-arrange for Thursday (all day) but not AM as they said they could only offer one. The bed arrived at 1pm as I was leaving so I accepted it. When assembling the bed frame, one of the long bolts was x-threaded meaning that I couldn't complete the task. I found the manufacturer (not BFD) on the web and contacted them and a spare arrived the following. They are in Burnley. I will buy from them in future. I did not contact BFD regarding the x-threaded bolt as I feel that they are inflexible in respect of customer service and poorly trained and probably wouldn't know what a bolt is. Just another internet company who pay lip service to customer service and don't think that the carrier is their responsibility.”

Helpful Report

Posted 8 years ago

Hi Mr Milson, we do accept that the carrier is our responsibility and we're always working with them to make improvements. We are not just an internet company and you or any of our customers are always welcome to visit our UK based factory in Knowsley, where we manufacture divans. Our staff do an excellent job and it's unfair to say they don't know what a bolt it. We're sorry that the delay and missing bolt issue has left you feeling dissatisfied. We're glad that everything is now resolved and we appreciate your feedback.

Posted 8 years ago

“I changed my order after it had been processed and they were able to accommodated me. However, my headboard was not delivered and I had to collect myself.”

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Posted 8 years ago

“Delivery was very quick and efficient. Have not yet opened the packages as we are transporting them elsewhere.”

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Posted 8 years ago

“After some initial confusion because part of the order was missing the staff of Beds Direct were brilliant at getting it sorted. Communication was brilliant and the missing items was not down to them but down to the delivery firm. Thank you Beds Direct staff for sorting it all so promptly”

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Posted 8 years ago

“Excellent value for money, the mattress was really comfy and the divan very sturdy - great manager special offer buy.”

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Posted 8 years ago

“Thank you for a very good service I am highly delighted”

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Posted 8 years ago

“Great service, quick delivery & a brilliant bed at good price.”

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Posted 8 years ago

“Very prompt. Good communication and good quality mattress. Very pleased”

Helpful Report

Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 872 reviews