Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was efficient the bed was good quality one of the feet was damaged but a replacement was sent quickly and I was kept updated with the progress of the replacement. Good communications from customer service team resulting in problem dealt with speedily.”

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Posted 9 years ago

“There is a saying.. you get what you pay for... bed factory have re-invented that and it now reads..' no matter how much you pay we only manufacture cheap and rubbish' dont waste your time and money here.... better of going to somewhere like argos.. I ordered a bed on special offer with a mattress included. It is very poorly made! the material feels beyond cheap and mattress quality is horrible.”

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Posted 9 years ago

Hi Mr Beriwal, although the Flamenco is one of our lowest price divans, our beds are manufactured to high standards in our UK based factory. We would like to understand why you feel it is poorly made, and if there is an issue we would like to put it right for you. Please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 9 years ago

“Bed was exactly as described, easy to assemble and great value. Delivery was on the right day and the guys took all the parts into the bedroom for me to assemble. Great service”

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Posted 9 years ago

“Brilliant First Class.”

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Posted 9 years ago

“came on time it was taken upstairs very friendly and nothing too much trouble as my mother is 91 this was very much appreciated would use the firm again thank you”

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Posted 9 years ago

“Ordered the mattress for my daughter online- it came the next day great delivery and well packed with full instructions etc. very good service 5*”

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Posted 9 years ago

“Prompt delivery and satisfactory bed. Thank you”

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Posted 9 years ago

“The bed arrived on time, with friendly delivery guys and delighted with the quality of the bed.”

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Posted 9 years ago

“Great service from BFD, arrived on the day I requested and the mattress I ordered is superb, I will be shopping here again.”

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Posted 9 years ago

“Di, 15 Sept 2015 11:59 am Hi Cecilia, I have spoken to them (bed Factory) on the phone twice, handed over the tenants emails and phone numbers and they STILL HAVE NOT called to arrange anything. Kind Regards, Minnie Frangiamore Property Management dd: 020 7313 2695 m: 07984 032 848 t: 020 7229 1643 e: minnie@ross-sloan.com”

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Posted 9 years ago

Hi Ms Gorenflos, one of our Customer Service Team will be in touch so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“DO NOT USE THIS COMPANY. ... U HAVE BEEN WARNED! !!! We ordered an ottoman small double base. When it arrived on the day they said it would, I noticed after the delivery men left that the base was faulty. I phoned them back straight away, they advised I take pictures of the damage and send to them which I did. They agreed to exchange after seeing the damage. When the 2nd ottoman arrived it was also damaged and at this stage this is where their so called customer service completely broke down. The person I was dealing with stopped answering my emails or my telephone calls. I managed to speak to someone else who said they would not replace for a 3rd time. I ended up keeping the base because I couldn't be bothered with the hastlle . If I could rate them -10 I would I will never ever use this company again. Please use a different company save yourself endless calls and emails.”

Helpful Report

Posted 9 years ago

Hi Ms Rooney, we're really sorry about the poor service you've received. We would always replace damaged goods regardless of the amount of times. We're sorry that this hasn't been the case and will investigate why. On very rare occasion suppliers may have a bad batch of frames that are sent out unchecked. We will feed this back to them and make improvements. One of our Customer Service Team will be in touch so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“Everything was perfect but i think if there would be an option that the delivery time would be after 6pm, it would be so perfect because it is pretty hard for a person to take in a bed into his/her flat before 6pm if he or she works full time”

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Posted 9 years ago

“I was very pleased with both the products & the service both as promised. I would definitely recommend to friends &family.”

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Posted 9 years ago

“Although a slight delay in delivery time (4-5 days), the communication was very good. Package delivered well wrapped. Product as described and good value! Will return!”

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Posted 9 years ago

“Great value for money Was well impressed with service and updates on where my order was and was delivered on the day that was scheduled Well done not many companies keep you so well informed”

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Posted 9 years ago

“Bed very comfortable and a great price, delivery excellent also.”

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Posted 9 years ago

“Delivery within 5 days which is amazing! The divan is very sturdy and the matress is incredibly comfortable (extra firm) Excellent customer service, I would recommend them every time.”

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Posted 9 years ago

“When I contacted the company for assistance, they were so helpful and nothing was too much trouble. On the day of delivery the gentleman arrived just as my granddaughter had fell asleep. They very quietly carried the mattress and boxes up the stairs. Let my daughter check for damages (of which there was none). They even left it in order of build so my son could put it together. My granddaughter has not woke once in the night since transferring from her cot into this very comfortable bed. "bfd you are our heroes "”

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Posted 9 years ago

“Completely amazed fantastic mattress brilliant prices. Order 3pm said next day delivery and was delivered 9.30 the next morning perfect.”

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Posted 9 years ago

“Very good value for money good customer services will use BFD again”

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Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews