Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Write Your review

Tell us how Bed Factory Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a lovely bed frame. Many thanks”

Helpful Report

Posted 10 years ago

“Excellent value and quick delivery”

Helpful Report

Posted 10 years ago

“Good strong bed.”

Helpful Report

Posted 10 years ago

“Arrived right on time. Brilliant service. Thank you.”

Helpful Report

Posted 10 years ago

“excellent service did not have to wait long for delivery bed was just as it was described and the mattress is really comfortable”

Helpful Report

Posted 10 years ago

“Still have not received my order as bed was out of stock and still waiting to be informed if when it will be back in stock. Still have not received my order and was told it would be in stock by the middle of October but have still not received my bed. Would be grateful if someone could get in touch and let me know what is happening as I have paid for a bed I still don't have.”

Helpful Report

Posted 10 years ago

Hi Mr Millen, we're really sorry for the delay with your bed frame. One of our Customer Service Team will contact you today. We will also feed this back and make improvements. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Good quality and service”

Helpful Report

Posted 10 years ago

“Friendly service, however the mattress we wanted originally was going to take 4-6 weeks to be ready. One week later another phone call received to say that it probably wasn't ever going to be ready but they offered another one which was going to be ready in 2-3 days. During this phone call I was told that they would be in contact with me in 2-3 days to arrange a suitable day for delivery. Another week passed, no phone call, and an email to say that they were delivering on the following Monday. Luckily I managed to rearrange my work rota in order to be home for the delivery. The email also stated that someone would ring me before Monday to say what time it was going to get here. No phone call. On the Monday afternoon I emailed them to ask what was going on and what time it was to get here. No reply for several hours and then when the reply did come through it said it should already be here. During this hour, the delivery arrived. Wasn't the simplest of transactions however quality of the products was great value for money.”

Helpful Report

Posted 10 years ago

Hi Ms Longworth, we're really sorry for the delay with your mattress, and lack of communication about your delivery. We will feed this back to our Customer service Team and make improvements. We're really glad you're happy with the mattress. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Excellent service can't fault it”

Helpful Report

Posted 10 years ago

“Would recommend this supplier - quick and helpful service and amazing value for money”

Helpful Report

Posted 10 years ago

“Excellent price for a fantastic bed frame which was easy to assemble using the guide provided. I was informed every step of the way where my order was and received courtesy calls and emails throughout. The delivery went smoothly and on the agreed time and date. I wouldn't hesitate to recommend bedfactorydirect, it's goods and it's staff to friends and family 5* excellent service”

Helpful Report

Posted 10 years ago

“Simple , straightforward and good service.”

Helpful Report

Posted 10 years ago

“tookthree dates to deliver headboard. didn't come with bed. Supposed to come next week, didn't come on day stated. Supposed to come next day, didn't. finally arrived the next morning. poor management.”

Helpful Report

Posted 10 years ago

Hi Ms Hesketh, we're really sorry for the delay with your headboard. We will feed this back to our Customer service Team and make improvements. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“great and easy web page great item and quick delievery will use again”

Helpful Report

Posted 10 years ago

“Bed delivered very quickly and good quality. Also, rang to arrange delivery - which was good.”

Helpful Report

Posted 10 years ago

“Excellent and friendly customer service. I ordered the bed on a bank holiday Sunday and received a telephone call on the Tuesday to say they were sorry but would not be able to deliver the bed until the following Monday. The bed arrived as promised on the confirmed delivery date and the couriers even carried it upstairs I did have a query about the headboard which was dealt with extremely promptly I am very pleased with the bed and would recommend this company to anyone”

Helpful Report

Posted 10 years ago

“I ordered this bed originally from a different company and had a terrible time with a broken bed (twice) and two months to get a refund. I really wanted this bed so came to Bed Factory Direct. I rang them initially to get some reassurance that the same thing wouldn't happen with them. They were great and very helpful. I ordered the bed and got a delivery confirmation very quickly. On the day I got a two hour time slot (not 'sometime between 7am and 8pm' like with the other company!). It arrived as scheduled in perfect condition and the driver was exceptionally helpful. All in all I am a very happy customer. Many thanks!”

Helpful Report

Posted 10 years ago

“Good value and excellent customer service + speedy free delivery.”

Helpful Report

Posted 10 years ago

“Very pleased with our purchase and Delivery made within 3 days.”

Helpful Report

Posted 10 years ago

“Great offer, really happy with bed we got and the service was brilliant from start to finish”

Helpful Report

Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews