Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 872 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

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“Excellent service by delivery men. I am very satisfied with the bed is extremely comfortable. Thank you for providing such a good service experience.”

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Posted 8 years ago

“Good bed frame and mattress, great price”

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Posted 8 years ago

“I had reserved a text telling me that my bed would arrive on Thursday when I asked for it to be delivered on Friday due to work commitments. Then I reserved a text to on Thursday saying they didn't have bed. After phoning the company and getting through at 12.15 on the Friday ( keep in mind the close at 12.30. Was told they would call me back still waiting. I then got text on the Saturday telling me my delivery would be today. And had to then at 8.30 try and make arrangements for someone to be in my property .”

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Posted 8 years ago

“Great value mattress and arrived on the day I specified. Can't fault the service or the prices.”

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Posted 8 years ago

“Taking into consideration that I'd ordered a bed that unfortunately wasn't in stock, the service here was pretty good, I didn't wait more than a week for the bed and the bed itself is of top notch standard. Very satisfied. The reason however I give it a Normal rating, is because the bed sadly didn't come with instructions to follow... An uncommon occurrence, apparently. Following a phone conversation with the salesman I'd also discovered that the housing for the screws were rushed and the cloth hadn't been pierced through. Which required me to make some extra alterations to the bed. This wasn't a problem for me and apparently a rare occurrence. But this could've been avoided.”

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Posted 8 years ago

Hi Mr Thraves, apologies that instructions weren't included with the bed. This is unusual and we will feed it back to our suppliers and make improvements. We're glad that you're very satisfied with the bed quality. We appreciate your feedback.

Posted 8 years ago

“A Very sad experience! Had to be refunded amd even getting My Money back Was a hassle! The sale person i dealt with did not pick up the Phone when i Was calling and i had to call from other Phone Numbers each time i called! Sad that a company Does this in this day and age!horrible”

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Posted 8 years ago

Hi Ms Mocan, you had arranged to pay via bacs so our Customer Service Team were unable to make this refund themselves as with card or paypal. This caused a delay in the refund process. We apologise that it wasn't refunded sooner.

Posted 8 years ago

“good customer service but an awfull mattress. was comfy for about 2 weeks until the springs started protruding. even a bed topper couldn't hide it. it's now worse than the 10 yo one I threw out”

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Posted 8 years ago

Hi Mr Roberts, although the Omega is a budget mattress springs shouldn't be protruding after just two weeks. Please could you contact our Customer Service Team on 0800 138 8288 so we can put this right for you.

Posted 8 years ago

“The bed is comfy and good storage area underneath. Shame the delivery service doesn't unpack and put the bed together. The delivery men said we should have ordered this along with the bed.! It certainly wasn't obvious on the website.”

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Posted 8 years ago

Hi Ms Evison, where an item is packaged such as a frame we can provide an assembly service however this has an extra fee and has to be prearranged as not all of our Delivery Services can provide it. We're sorry that this wasn't clearer on our website, and will make amendments.

Posted 8 years ago

“Good service good products *****”

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Posted 8 years ago

“The two chaps that delivered were amazing. They were very pleasant and were able to have a laugh and a joke, yet efficient in their job They carried the bed upstairs for us, which in the past they've refused to do when ordered by another mail order company. I've had a bed from Bed Factory back in the days when you were in Field Lane and was very pleased then. I was only sorry we didn't purchase another from you 7 years back. The bed is wonderful and comfy and supports my back as it's suppose to. It's of good quality at a realistic price. Infact my lodger wouldn't believe me when I told him how much it was. He said pull the other leg. Seems to think it cost me at least £600. All in all I'm very pleased and will be back for another when I require another new bed”

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Posted 8 years ago

“Good service. Prompt delivery and polite driver and mate.”

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Posted 8 years ago

“Haphazard delivery system. Quality excellent”

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Posted 8 years ago

“I bought the bed over 3weeks ago, it came with castors instead of pegs and it didnt come with the bolts to put it together, i have so far phoned up 3times to get the situation sorted and 3times they have lied to me. It looks like i 'm going to have to make a complaint to trading standards and make a complaint to the police for the fraudulant action they have taken by stealing my money and not giving me the product i paid for. To top it off i have had to fork out money so i can fix the bed which will in effect make my beds warrenty nul and void.”

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Posted 8 years ago

Hi Mr Bacchus, we have not lied, committed fraud, or stolen your money. We have been in contact with our suppliers to send you the correct replacement parts. We don't have stock of the bolts in our warehouse. We would also have sent you a replacement bed before expecting you to fix it yourself or void your warranty. Provided you have not altered the frame in anyway or drilled etc, your warranty should not be void. We apologise for any delays and that the correct parts weren't sent first time. If you would still like us to resolve this for you please contact our Customer Service Team on 0800 138 8288.

Posted 8 years ago

“Great value and great service, delivered on time and kept up to date with text message and call from courier, would recommend!”

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Posted 8 years ago

“Very good service”

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Posted 8 years ago

“The customer service is appalling. I ordered a bed delighted at how quickly it could be delivered. The morning it was meant to be delivered I got a text saying it wouldn’t be delivered and I’d be contacted with a new delivery. After two days I hadn’t heard anything so I called and emailed numerous time but never got a reply. I had already paid for the bed so was disgusted there was no one to answer any of my concerns. I eventually found out information from Panther Logistics and I arranged the delivery with them which was the job Bed Factory Direct should have done. I most certainly will not shop with you again.”

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Posted 8 years ago

Hi Ms Rosenstone, apologise that you had to call Panther, we will feed this back to our Delivery Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“Arrived within 5 days. Bought for spare room, relative spent a week with me states bed very comfortable had restive nights didnt irritate their back problem.”

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Posted 8 years ago

“Bed arrived as arranged, but missing 2 legs. Informed BFD who contacted bed company and they sent 2 legs. Nice company to deal with.”

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Posted 8 years ago

“Excellent communication, very good value for your money. I would recommend this business to my friends and family.”

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Posted 8 years ago

“I would have liked to have changed the delivery date and tried many times to contact you on the phone to no avail. I also sent an email and had no response so not impressed with your customer service.”

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Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 872 reviews