Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Write Your review

Tell us how Bed Factory Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery and a comfy bed”

Helpful Report

Posted 9 years ago

“The bed is rubbish it hurts my back my ribs n my neck I called bed factory to exchange or get my money back from 2 weeks ago goin 3 weeks n no one got back to me”

Helpful Report

Posted 9 years ago

Hi, we really sorry that there's an issue with your bed, please could you contact our Customer Service team so that we can put this right for you. We will also feed this back to our suppliers and make improvements. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“This purchase was disastrous due to the carrier used. The bed was not delivered on the day it was due despite me staying in all day. There was no notification if this.,then when it was delivered 4 days late the headboard was missing. Your company was courteous and apologetic but it is essential you check your delivery company. To be fair your colleague ordered the missing piece to be delivered by courier which it was the next day.”

Helpful Report

Posted 9 years ago

Hi Ms Thompson, apologies for the delay with your deliveries, we will feed this back to our carriers and make improvements. We appreciate your feedback.

Posted 9 years ago

“quick delivery, really happy with the product. solid quality and looks amazing.”

Helpful Report

Posted 9 years ago

“Excellent service and good quality product.”

Helpful Report

Posted 9 years ago

“Delivery of all items was next day as promised, I needed to return some items and this was arranged along with a refund without quibbles.”

Helpful Report

Posted 9 years ago

“Great bed, very speedy service and delivery - would highly recommend.”

Helpful Report

Posted 9 years ago

“iam very pleased with the bed , and comfortable, i would recomend you to other people also was very impressed with the speed it was delivered.”

Helpful Report

Posted 9 years ago

“excellent customer service. Delivery guy was very good but arrived 3 hours ealier than expected”

Helpful Report

Posted 9 years ago

“The bed is excellent and the service I received over the phone was very good. The delivery was messed up, but resolved to my satisfaction.”

Helpful Report

Posted 9 years ago

“Bed and mattress arrived on time with a rather cheery delivery man. Unfor part of the bed was missing which meant it couldn't be assembled until this arrived. Final item arrived as promised & bed assembled with no spare pieces. Lovely.”

Helpful Report

Posted 9 years ago

“A very comfortable and sturdy bed at a good price”

Helpful Report

Posted 9 years ago

“Good cusomer service and bed delivered on time.Will use bfd again.”

Helpful Report

Posted 9 years ago

“Really good communication. I really love my product. Delivery was next day and very well communicated. Delivery men were pleasant and careful in my new decorated home taking shoes off. All in all great quality and recieved great service. Would definately recommend.”

Helpful Report

Posted 9 years ago

“first class service”

Helpful Report

Posted 9 years ago

“Good efficient delivery. Helpful helpline number to call. Parts missing but sent in next post.”

Helpful Report

Posted 9 years ago

“Purchased online, great price, bed arrived without issues on time. Would buy again.”

Helpful Report

Posted 9 years ago

“My order was dealt with promptly and I was kept informed of progress told exactly when it would arrive and the delivery men carried it upstairs for me I was impressed and the bed was all I expected”

Helpful Report

Posted 9 years ago

“Both beds collapsed within days. I had to nail the springs in. Terrible quality”

Helpful Report

Posted 9 years ago

Hi Ms Darcey, we really sorry that there's an issue with your beds, please could you contact our Customer Service team so that we can put this right for you. We will also feed this back to our suppliers and make improvements. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“This is my complaint for my recent order with you of two beds. The service you have provided, is - to be honest - totally and wholly unacceptable. I have placed my order with you initially primarily because of your "next day delivery" You contacted me the next day and informed me that delivery will not take place the next day, rather on the 7th - over four weeks later!! Sine this delay was causing a lot of inconvenience, you promised and reassured me that it really will be delivered on the 7th. I therefore waited the whole day for the expected delivery, however it never arrived. I called you and was told that "really sorry - we should have called.." I definitely agree that you should have called but even more importantly the actual fact that you did not keep to your own commitment is nothing but shocking. To make things worse, you then committed that it will certainly arrive on Thursday. Again I stayed in the entire day - the 2nd day (!!) but I was totally dismayed to find out, upon delivery, that only one of the two beds arrived. This is just unacceptable, and I must stress, that I have never experienced such a poor service, unreliable and unprofessional to its extreme. During the week I called several timed to complain and speak to a manager, and at all times I was told that the manager will get back to me. I am still waiting for this phone call. I am rather shocked about this and will request a substantial compensation for this highly unsatisfactory service. I am sure you understand my deep disappointment in your firm and my severe inconvenience caused directly by your ongoing delays and incompetent service. I look forward hearing from you soon, and not just your generic reply”

Helpful Report

Posted 9 years ago

Hi Ms Patcas, we really sorry that you're unhappy with our service. We would like to understand where we went wrong and how we can put it right for you. Please could you call our Customer Service we're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews