Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 874 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and design bed. Helpful staff, quick delivery and brilliant value for money. Would definitely use again.”

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Posted 9 years ago

“Very fast delivery and a comfy bed”

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Posted 9 years ago

“The bed is rubbish it hurts my back my ribs n my neck I called bed factory to exchange or get my money back from 2 weeks ago goin 3 weeks n no one got back to me”

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Posted 9 years ago

Hi, we really sorry that there's an issue with your bed, please could you contact our Customer Service team so that we can put this right for you. We will also feed this back to our suppliers and make improvements. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“This purchase was disastrous due to the carrier used. The bed was not delivered on the day it was due despite me staying in all day. There was no notification if this.,then when it was delivered 4 days late the headboard was missing. Your company was courteous and apologetic but it is essential you check your delivery company. To be fair your colleague ordered the missing piece to be delivered by courier which it was the next day.”

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Posted 9 years ago

Hi Ms Thompson, apologies for the delay with your deliveries, we will feed this back to our carriers and make improvements. We appreciate your feedback.

Posted 9 years ago

“quick delivery, really happy with the product. solid quality and looks amazing.”

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Posted 9 years ago

“Excellent service and good quality product.”

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Posted 9 years ago

“Delivery of all items was next day as promised, I needed to return some items and this was arranged along with a refund without quibbles.”

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Posted 9 years ago

“Great bed, very speedy service and delivery - would highly recommend.”

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Posted 9 years ago

“iam very pleased with the bed , and comfortable, i would recomend you to other people also was very impressed with the speed it was delivered.”

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Posted 9 years ago

“excellent customer service. Delivery guy was very good but arrived 3 hours ealier than expected”

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Posted 9 years ago

“The bed is excellent and the service I received over the phone was very good. The delivery was messed up, but resolved to my satisfaction.”

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Posted 9 years ago

“Bed and mattress arrived on time with a rather cheery delivery man. Unfor part of the bed was missing which meant it couldn't be assembled until this arrived. Final item arrived as promised & bed assembled with no spare pieces. Lovely.”

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Posted 9 years ago

“A very comfortable and sturdy bed at a good price”

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Posted 9 years ago

“Good cusomer service and bed delivered on time.Will use bfd again.”

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Posted 9 years ago

“Really good communication. I really love my product. Delivery was next day and very well communicated. Delivery men were pleasant and careful in my new decorated home taking shoes off. All in all great quality and recieved great service. Would definately recommend.”

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Posted 9 years ago

“first class service”

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Posted 9 years ago

“Good efficient delivery. Helpful helpline number to call. Parts missing but sent in next post.”

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Posted 9 years ago

“Purchased online, great price, bed arrived without issues on time. Would buy again.”

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Posted 9 years ago

“My order was dealt with promptly and I was kept informed of progress told exactly when it would arrive and the delivery men carried it upstairs for me I was impressed and the bed was all I expected”

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Posted 9 years ago

“Both beds collapsed within days. I had to nail the springs in. Terrible quality”

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Posted 9 years ago

Hi Ms Darcey, we really sorry that there's an issue with your beds, please could you contact our Customer Service team so that we can put this right for you. We will also feed this back to our suppliers and make improvements. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 874 reviews