Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the quality of the headboard is second to none and it was the cheapest price on the internet for the same item. So well done!”

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Posted 9 years ago

“Good company to deal with, bed arrived on time delivered right to door, however you need to make it clear if you stay in a flat as driver would only take it to ground floor level fortunately my son was at hand to lift it up the stairs, apart from that good quality bed for the money I paid”

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Posted 9 years ago

“Excellent service had my new bed within 3 days.”

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Posted 9 years ago

“.”

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Posted 9 years ago

“Order process was simple to navigate and complete. Order was delivered on time and in good condition. Bed was exactly are described and expected. Delivery men were polite and helpful. Would use BFD again.”

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Posted 9 years ago

“Excellent bed head looks lovely. The delivery was when I wanted it and it arrived safely, would use again.”

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Posted 9 years ago

“I've bought from bfd before because the website is easy to use and the service is great, mattress is very comfortable. Thanks again bfd.”

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Posted 9 years ago

“Yes bed was good just thought head board was higher than it was an assembly was cheap on plastic fixing delivery was excellent”

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Posted 9 years ago

“Very pleased with the item purchased, as advertised and very quick delivery”

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Posted 9 years ago

“Calamitous. Ordered bed, Website didn't pick it up. Ordered again, delivery time confirmed for 4 days away. Notification received that this wasn't possible 2 days before delivery. Cancelled order. Email did not get through as no one picks up replies to automated emails. Couldnt contact staff because Friday afternoon there is no one on the phone. Had to call store in Liverpool. Finally got a response. Cancelled full order. Payment still went out of my account. No refund for a week. Contacted BFD again. BFD waiting for confirmation that I wanted refund. Sent bank details. No refund one week later. Emailed again. BFD tells me my bank information went to wrong department. Received refund a few days later. Staff were pleasant, but the company and system incompetence means I will never use BFD again.”

Helpful Report

Posted 9 years ago

Hi Ms McDowell, we're sorry for the delay in cancelling your order and refunding your bed. We will feed this back to our Customer Service Team and make improvements. We are available on Friday afternoons and will check why on this occasion your call wasn't answered. We will also check why there was an issue with your refund. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 9 years ago

“Good service. However the quality of the product was bad and it took 3 replaced items along with many calls to sort it out.”

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Posted 9 years ago

Hi Mr McLean, we're sorry for the issues with your replacements. We hope the product you have is now to your satisfaction. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 9 years ago

“Great price and good quality customer service was very helpful. Delivered on time would recommend.”

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Posted 9 years ago

“Very good value for money easy to assembly massive storage and very easy to open it and close it Happy happy happy Angela”

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Posted 9 years ago

“the delivery men were very polite and unpacked bed taking all the packaging away. excellent service..thank you. they also covered their shoes because it was a wet and muddy day...very grateful thank you..”

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Posted 9 years ago

“Delivered within a couple of days from order. Bed met all expectations. Excellent service.”

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Posted 9 years ago

“Ordered a bed which was relieved promptly. Just moved house so didn't unwrap until a couple of weeks later. Headboard broken and chipped. Called company who asked me to send pictures. Did this and received an email back informing me that as it had been so long between delivery and informing them of damage they could be sure when damage occurred and do offered me a £20 refund! Emailed explaining that we had recently moved house hence the delay in unwrapping the bed and that I wasn't happy with £20 refund- no reply. Very poor customer service.”

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Posted 9 years ago

Hi Ms Macdonald, we appreciate your delay in opening the goods when received. We do state in our terms and conditions: "4.6 Please check your items upon delivery, items must be in a satisfactory condition before signing for the goods." This is to ensure that if there is damage we can also return the item in time if it is from a supplier and not manufactured by Bed Factory. As a gesture of goodwill our Team offered a payment to cover the damage. If you would like to discuss this further please could you contact our Customer Service Team on 0800 917 6518 and we'll be happy to help. We appreciate your feedback.

Posted 9 years ago

“Good value. The divan bed arrived with a broken slider. The broken part was out of sight and would not be used so we didn't take it further. From the web site we were not sure what the colours like Topaz Damask were, perhaps it is there somewhere but we couldn't find it.”

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Posted 9 years ago

“Very fast delivery we were very please with bed frame too”

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Posted 9 years ago

“The frame is lighter than I thought and the slots are made of easy breakeable wood. This hasn't given me problems for now, time will say. I wouldn't let someone over 60 kg sleep on it though. The mattress is firm as stated. The delivery was disappointing. The mattress should have arrived after one day, but it did after two weeks like the frame. I was made aware that it was out of stock AFTER buying it. Not fair!”

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Posted 9 years ago

Hi Ms Guerra, if you do have any issues with the bed please could you contact our Customer Service Team on 0800 917 6518 so that we can put this issue right for you. Apologies for the delay in delivery of the frame. We appreciate your feedback.

Posted 9 years ago

“A very good customer service and fast delivery.”

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Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews