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Bed Factory Direct Reviews

3.9 Rating 873 Reviews
77 %
of reviewers recommend Bed Factory Direct
3.9
Based on 873 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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Anonymous
Anonymous  // 01/01/2019
Excellent help when I telephoned, as not sure on a few points, service, price and delivery was first rate
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Posted 9 years ago
The service provided by this company was shocking. The Mattress & Bed frame was supposed to be delivered on a thursday, on the Wednesday I get a phone call saying they had forgotten to process the bedframe, so will get it sorted urgently and it will be delivered Friday before 12:00pm. It didn't come. I rang up at 11:00am asking where the Frame was and they said it was still in the depo, will ring them and then ring me back. Got to about 2pm heard nothing so I rang YOU. I got an automated message saying you are now closed and have been since 12:30! Absolutely shocking service. Will never recommend this company!
Helpful Report
Posted 9 years ago
Hi Mr Urciuoli, we're sorry for the delay with your frame, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.
Posted 9 years ago
I had an excellent service from bed direct. Thank you very much for an empressive customer service that I received.
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Posted 9 years ago
Great quality faux leather headboard at a very good price. Fast delivery. First time I have used this company, but I would definitely recommend it and use it again. Thanks!
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Posted 9 years ago
Excellent communication throughout .Delivered on day requested.There was a part missing when I came to assemble the bed .Emailed customer services to request replacement which was received within 2 days of request. Would definitely buy from BFD again.
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Posted 9 years ago
Excellant service & delivery
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Posted 9 years ago
Delighted with the product, service and delivery!
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Posted 9 years ago
dissappointed tried to call and no call back,as still didnt recieve my protector sheet which i paid for not good customer service at all
Helpful Report
Posted 9 years ago
Hi Ms Serbouti, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.
Posted 9 years ago
Liked it, assembles quickly, sleek packing, good value for money.
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Posted 9 years ago
Received my bed within 5 days of placing an order. They kept in touch and advised an Estimate time of arrival. The bed came and it's brilliant quality and so comfy. It's great value for money as well. Would recommend the bed factory to anyone.
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Posted 9 years ago
I ordered a headboard on a Friday, hopefully to be delivered on the following Monday, taking no account that there was a weekend in between. On the Monday morning I was advised that delivery would be on the Tuesday, quite understandably. Delivery took place as promised, and the headboard was exactly as described, and of excellent quality. I would unhesitatedly use Bed Direct again.
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Posted 9 years ago
The Bed Factory Direct I was surprised at the prices and thought I'd just see what a bed and mattress would cost, my daughter and I was thrilled with our purchase good quality and a good price. Quick delivery and no charge will use again.
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Posted 9 years ago
From ordering to delivery excellent very pleased with bunk beds
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Posted 9 years ago
good bed
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Posted 9 years ago
The service sounded first class on the web site . The product itself was good value for money but you need to be prepared that the delivery and customer service will be a poor service . The bed arrived a day late which meant someone had to take time off work to take delivery . The customer services promised on three occasions to call me back to update me, which never happened. The courier firm did however keep us up to date once we were aware of the new delivery date. There is no point in offering a next day delivery and requesting a delivery date if they cant follow this though . left feeeling frustrated with the company and wouldnt use them again .
Helpful Report
Posted 9 years ago
Hi Mr Brogan, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.
Posted 9 years ago
Absolutely appealing service. The delivery was a joke I took a day off work and they never turned up. They lied that they had been, it was appealing service. They even supposed to take away the old mattress they never di. They promised to do it at a later date and never returned my class. Never ever use again easier to use someone with a good service delivery. Don't be sucked in by the pride .
Helpful Report
Posted 9 years ago
Hi Ms McNiel, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.
Posted 9 years ago
Extremely satisfied with the service provided by BFD. Their website is straight forward and simple to use. The delivery process happened exactly as BFD said it would. We specified a morning delivery and the delivery company kindly obliged. This is in direct comparison to one of BFDs competitors who we had a complete nightmare with and who eventually cancelled our order. Go with BFD!
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Posted 9 years ago
Great value for money and excellent customer service. I will definitely shop here again.
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Posted 9 years ago
Quick delivery and helpful delivery men. Product great. Very comfortable and hard wearing. My son loves his new bed.
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Posted 9 years ago
thank you for your assistance i ordered our bed we are thrilled with it i decided to order by telephone as there was a slight issue with website. we was helped by a friendly man (sorry i forgot his name) but he was a good representative of the company. day of delivery was when we agreed the text to say within a two hour period. i would strongly recommend your company
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Posted 9 years ago
Bed Factory Direct is rated 3.9 based on 873 reviews