Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 872 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

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“Excellent service from online ordering, phone query regarding delivery and delivery itself. Delivery men were great. Timing and helpfulness great. Packaging slightly damaged and plastic ripped, small marks on upholstery but nothing major. Delivered upstairs. No complaints.”

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Posted 9 years ago

“Easy to order. Can pick delivery date and bed excellent quality”

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Posted 9 years ago

“I ordered a bed but it was out of stock and not in for a couple of weeks. I couldn't wait so cancelled the order through the email address given. I didn't receive a response so I telephoned. I got the answer machine saying the store was closed but it gave a closing time of 5 pm when I telephoned at 4. This happened twice. I emailed twice as well and never received confirmation of the email. However once I answered the call from Bed factory to say that they would deliver the following day the order was cancelled and I received an immediate refund.”

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Posted 9 years ago

Hi Ms Culver, we're sorry for the delay with your refund. We’ll feed this back to our Customer Service Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“The staff were extremely polite and halpful”

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Posted 9 years ago

“The bed was delivered quickly and efficiently. We had some problems with missing bits from the bed but the service was good when we rang up about them. The main problem was with the bed manufacturer rather than with Bed Factory, as they sent the missing bits, but they were the wrong bits and the second time they tried to send them they were really slow.”

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Posted 9 years ago

“It took three attempts to deliver the bed correctly. It was eventually sorted it but only after several phone calls”

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Posted 9 years ago

Hi Mr Cairns, we will feed this back to our Delivery Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“Very good quality bed and mattress for the price efficient delivery service came on day was told and within the time stated friendly staff”

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Posted 9 years ago

“Bed is over 2weeks late”

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Posted 9 years ago

Hi Ms Young, we will feed this back to our Delivery Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“Quick despatch, good service thank you”

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Posted 9 years ago

“The service was excellent easy ordering on the internet, payment etc. Selected delivery date to suit, van drivers contacted me when half an hour away, very courteous on arrival delivery.”

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Posted 9 years ago

“Bed seems well-designed. Delivered on time. Good service.”

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Posted 9 years ago

“Excellent service and quality. Thank You!”

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Posted 9 years ago

“Double mistress doesn't fit the double bed ordered. Tried complaining. No answer to phone or to email sent.”

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Posted 9 years ago

Hi Mr Whip, please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“Worst online service i have used. Mattress poor quality, bed damaged. Had to take a second day off work to get replacement bed. The second bed was even more damaged than the first. Was offered a discount the first time, but not second. Ended up with shoddy products, and had lost the will after so long trying to sort out.”

Helpful Report

Posted 9 years ago

Hi Ms Meadows, please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“Really pleased with bed and delivered quickly. Some part was missing but was posted out to me. Would use again”

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Posted 9 years ago

“Very pleased with Beds we received however, we lost 3 days waiting for delivery. Office staff were helpful but clearly had no idea or control over couriers Tuffnels. Despite many promises over a Friday,Saturday and Monday delivery turned up at 2.3pm Monday so very disappointed .”

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Posted 9 years ago

Hi Mr Coleman, we're sorry for the delay with your bed. We will feed this back to our Delivery Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“There were a few issues with supply and delivery but a chap called Paul sorted all of this in the most polite and professional way he was prob the best person I have ever dealt with Would highly recomend this company”

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Posted 9 years ago

“Delivery was as expected , but on receiving bed frame, it was damaged and very rusted, it was damaged in quite a few places. It was replaced but to be honest there are still some damages to it. I would assume that the stock is either damaged or second hand.Not impressed. No discount was offered.”

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Posted 9 years ago

Hi Ms Barr, we're sorry for the damaged frame, our Customer Service Team would have happily sent you a further replacement. We can understand though hat this would have been inconvenient. We will feed this back to our suppliers and make improvements. If you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“The overall service by the bed factory was great, the bed was delivered on time on the date arranged. My gripe is with the quality of the bed, on two of the wooden slats on the foot board there was no holes drilled for the doweling to be put into, so I had to get my drill out and drill my own holes, which was tricky as the wood is very thin, fortunately I made a very good job of this and you wouldn't know. I couldn't be bothered to call the bed factory to complain as it would have meant packing up and returning the bed and arranging collection, just too much hassle. I suppose I would recommend the bed factory if asked because the service was good.”

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Posted 9 years ago

Hi Mr Brighty, we're sorry for holes not being drilled and apologise that you had to do this, our Customer Service Team would have happily sent you a replacement. We're glad you're happy with the service and we appreciate your feedback.

Posted 8 years ago

“Very good and prompt delivery. Product easy to set up and solid - highly recommend!”

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Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 872 reviews