Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS. Honestly the worst company at I’ve dealt with. I looked at reviews of this company before buying but I wish I had ignored the good ones. I ordered a bed 10 days ago, they took 9 days to order it with their supplier. In that time it went out of stock. I got an email just after 9am the day before delivery saying my bed has been dispatched. 4 hours later I get an email saying it’s out of stock. All I got from Bed Factory was a sorry, you can order a more expensive bed and then the awful excuse of that’s how we do business. I’ve been waiting for 10 days for my bed and the day before delivery they tell me it’s out of stock and they’re the ones at fault - if they had ordered it when I had ordered it, I would have my bed. They didn’t care about my complaint, they don’t care about their customers. I wouldn't used this company in the future if someone paid me. I’m now waiting for a refund, to wait even longer to buy another bed from somewhere else. Disgusting company and awful customer service. AVOID.”

Helpful Report

Posted 5 years ago

“Also know as ijinteriors on ebay! Also know as ijinteriors on ebay! OTTOMAN STORAGE LEATHER BED BLACK BROWN WHITE WITH MATTRESS #113813412036 bought a bed from this company and it had Obviously been used ! NOT brand new as advertised due to mud on the furniture. Disappointed had to file a dispute with ebay to get money back! Then offered £10 to remove negative feedback and blocked me once feedback removed and no refund! Very dishonest seller”

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Posted 5 years ago

“Appalling customer service and delivery. Gift of the gab when promising things but never materialises. Ordered 2 beds & 2 mattresses for delivery Wednesday. One bed delivered without mattress. Then one mattress. Now Saturday, just received bed and no mattress. Child been sleeping on floor for 3 days. Now told earliest will be next Wednesday for remaining mattress. They are shambolic and can never tell you - accurately - what is happening and promises frequently broken. Be warned. I would not buy from them again.”

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Posted 5 years ago

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Posted 5 years ago

“We went to the new Birkenhead showrooms a month ago just looking to possibly replace our mattress. Under no pressure, Gary, a salesperson, asked what we wanted. To cut a long story short we ended up buying a kingsize bed, which was delivered today by two very polite and helpful delivery people (Kevin from Gateacre? and Chris from St Helens). On unpacking the bed, Kevin noticed that two metal brackets were missing and promptly 'phoned his depot and was told that they would send them out to us. A few hours later, Kevin arrived with the missing parts and fitted them to the bed frame. We have never experienced such excellent service from any other company over the past 30 years. Well done! We would highly recommend them to everybody. Thank you all.”

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Posted 5 years ago

“Excellent Service All Round From Start To Finish”

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Posted 5 years ago

“Highly recommended.Very comfortable bed sofas and mattress”

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Posted 5 years ago

“Shameless. I like other reviewers have come a cropper of the horrible service this company offer. Topped by the classic: "Please accept our apologies for the inconvenience caused by this. Regards, bed factory direct" Ordered a bed 1 month in advance to make sure it would be delivered on the specified day. We are having our old mattress and bed uplifted so everything was set up to happen on the same day. Emailed a confirmation 3 days in advance of delivery to make sure everything was proceeding and got a response saying yes all delivery was scheduled everything good. Then comes the email a few hours later to say no sorry actually we aren't able to make the bed as there's been a problem with the fabric roll. it would take two days to fix (which would be the delivery date. but they wont deliver it for another week after that because of the delivery schedule. That's fine to have a normal delivery schedule once a week for Scotland if you don't have many customers (I now know why) - but if you mess up after my planning a month in advance I'm sorry but BFD it is on you to deliver the bed outside of your regular schedule. next response was: "Very sorry for the delay with this. The 12th is the soonest we can get this to you. We only go to Scotland once a week every Wednesday and if we sent this on a courier it would not arrive any sooner as they usually require 48 hours to scan goods into their depot. Please accept our apologies for the delay" If this is the case then get a new courier. But do not punish me for your shortfalls. So in summary - Unreliable, over promise and under deliver, and totally unwilling to do anything to right their wrongs.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY! I purchased a mattress from this company in June 2018. Thinking that I quite liked it, I purchased the same one in a different size in October 2018. What arrived was completely different, the first mattress was firm, the second one was very soft, like a waterbed. The second mattress also came with no label or paperwork to prove it's the right one. I asked for a refund or exchange, which they refused unless i paid the courier fees, which come to around £70 - half of what I paid. They sent me the wrong item and refuse to take responsibility for it.”

Helpful Report

Posted 6 years ago

“Absolute disaster. My worst online shopping experience EVER. Had to cancel the order due to non delivery after 1 week. Courier Company has not got a clue and not bothered in the least. More than a month later and I am still waiting for my refund.”

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Posted 6 years ago

“I ordered a bed plus headboard on the 9th September it is now 26th September and still have no bed or headboard. I wouldn't be ordering another bed from this company .”

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Posted 6 years ago

“The service I received was totally unacceptable, I was given a delivery date and the day before I was told by email that the couriers was rescheduling their deliveries due to delay. I have been in touch with couriers who informed me that they only received my order the day before a couple hours before my email. I was told my order was with the couriers and collected thursday evening then Friday morning then they was not able to see the collection information so could not tell me. I am still waiting for the customer service manager to phone me back in regards my complaint since Friday. The couriers Keen and Able have been very helpful and kept me up to date in regards the collection and delivery process unlike bed factory direct themselves who put the delay totally on the couriers.”

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Posted 6 years ago

“big mistake buying form bed factory direct .first have to wait for my bed to be deliver and after chasing them for days got delivery and surprise surprise one they deliver me broken bed and on top mattress is missing from the order which they never send for delivery. now I am keep ringing them every day for money of my missing mattress and to collect their junk and refund me my money but bed factory direct customer services team is so well train on not to give straight answer or to help customers ,this is totally a fraud company . I am reporting them to trading standards .and will do my best to chase these scum bags .”

Helpful Report

Posted 6 years ago

“Persistent failure to deliver on agreed date; items promised on Tuesday were again promised on Wednesday and then Thursday, before being finally delivered on the Friday. Not kept informed about delays which resulted in days spent waiting in for deliveries. Tracking not updated, telephone calls and emails left unanswered, messages not returned. I bought two beds and was offered a ten percent discount on my next bed, as a sweetener. Really, how many beds do The Bed Factory think I need? And reading the reviews below it would appear I am joining a long list of dissatisfied customers.”

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Posted 6 years ago

“Delivery was moved from a Saturday to a Monday - spent all weekend trying to get hold of the courier - for which BFD provided no help. Support were completely uninterested in helping - and decided to refund me rather than reschedule the order to the following Saturday. All in all, I'm not impressed. Save yourself the hassle and go elsewhere.”

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Posted 6 years ago

“This company is a nightmare when things go wrong as the reviews show. I ordered a bed and headboard, no problems with communication and delivery. However the headboard was badly damaged when I opened it. The company have taken no responsibility whatsoever for this, saying that it must have been caused by the way I opened it. Anyone can see by the damage that this is not the case, it is stress splits along creases in the headboard, probably caused by the material being put on too tightly. They have a clever way of dealing with things. Their customer service operators are polite friendly sympathetic and apologetic, but totally useless. They promise phone backs from 'supervisors' that never happen. They rely on the customer giving up. I went as far as legal action but the cost is prohibitive so I have now had to also give up. Don't use them, its too big a risk. My bed has now also split but it is clearly useless to try to complain.”

Helpful Report

Posted 6 years ago

“Bed ordered for delivery today (Friday). I had to call to find out when it would be delivered to be told that due to a forklift accident my bed was not available on the day it was due to be delivered so presumably I would have waited all day with no call to me had I not called. I was offered an alternative in stock and given the impression that it would be delivered today if ordered before 12.15 to be told it would be delivered Monday. I asked for a refund. Shoddy service, poor communication and misleading. I now have to buy again a week later.”

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Posted 6 years ago

“The bed, a faux leather divan bed, is OK and rather comfortable, but the bottom half was damaged and there was a screw missing. Delivered replacement one week later. Communication was very good and the delivery guys great but they should invest a bit in product quality control.”

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Posted 7 years ago

“From placing the order to getting items we had a brilliant service, thoroughly chuffed, Thankyou factory direct.”

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Posted 7 years ago

“Not for overseas landlords...cannot accept payments with British bank cards if the billing address is not in the UK. System used is SagePay - probably another one to avoid.”

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Posted 7 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews