Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Write Your review

Tell us how Bed Factory Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service from the Bed Factory, however the divan base & mattress were delivered on separate days from the firm Bed Factory used and my divan 'firm' mattress isn't firm anymore despite being only 2 months old......”

Helpful Report

Posted 10 years ago

Hi Ms Harvey, we're really sorry that you have an issue with the firmness of your mattress. Please contact our Customer Service Team so that we can try to resolve the issue for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Great price, products and service. I wouldn't hesitate in recommending Bed Factory Direct to my friends. The bed was exactly as advertised and delivered to the bedroom of my choice. Annedenise”

Helpful Report

Posted 10 years ago

“Had to cancel my order because they could not meet the agreed delivery date. Did get a refund on time though.”

Helpful Report

Posted 10 years ago

Hi Ms Murphy, we're really sorry that we couldn't meet your required delivery date. Our divan beds are handmade in our factory and occasionally there can be delays. If there's anything we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Good quality, well made bed with good delivery arrangements. I ordered a 2 drawer single divan that I couldn't get up my loft stairs as it was a single section base unit. I contacted Bed Factory and they were very helpful in helping me swap the bed base for a split unit for no additional charge except delivery which was very fair.... Won't hesitate buying from them in the future.......................”

Helpful Report

Posted 10 years ago

“Good bed and a reasonable price. However our new-build address and postcode caused havoc for them and their courier. 2-3 day delay and lots of phone calls to their helpline. Staff their friendly enough and took the problem personally.”

Helpful Report

Posted 10 years ago

“The service was fantastic! However the product has not been up to scratch.”

Helpful Report

Posted 10 years ago

“Excellent service from ordering to delivery, extremely prompt arrival and great value for money”

Helpful Report

Posted 10 years ago

“Great service from Bed Factory Direct. Very fast delivery, and a great product as promised.”

Helpful Report

Posted 10 years ago

“Excellent customer service. Fast efficient delivery.”

Helpful Report

Posted 10 years ago

“The bunk bed we ordered was badly damaged (although it came directly from the manufacturers and was not bed factory's fault). The staff we spoke to about it were extremely friendly and very helpful, but our complaint would have be the time it took to sort out, the kids were sleeping on the floor for two weeks.)”

Helpful Report

Posted 10 years ago

Hi Ms Mcginty, we're really sorry about the damaged bunk bed you received, and the delay in addressing the problem. We hope the issue has been resolved to your satisfaction. If there's anything we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Extremely disappointed with delivery. Placed order for the bed on the 18th of May. The company said that the bed would be delivered within 10 days. After not receiving the bed within this time limit we received a ridiculous phone call from the company saying that they do not deliver to Northern Ireland!? You could imagine our confusion seeing as we live in Scotland!!! After my wife told them our postcode AGAIN and explained that this is a Scottish postcode, the delivery was promised on the 31st of May. The bed finally arrived on the afternoon of the 1st of June! Meaning it was 4 days late. This wouldn't of been so annoying if it wasn't for the fact that we had emailed to find out when the bed was being delivered and we had gotten no response nor did we receive an apology. The bed and mattress are very good quality and would of been impressed with the company if it had not been for the delivery hassle!”

Helpful Report

Posted 10 years ago

Hi Mr Beveridge, we're really sorry for the postcode mix up, the delay of the bed, and poor communication. We will feed this back to our Customer service Team and make improvements. We're glad you're happy with the quality of the bed and mattress. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“I have nothing but praise for this British Company. Staff were so helpful when I wanted both information and advice about different beds . Once ordered my bed was delivered quickly and it is so comfortable .Such a reasonable price as well !”

Helpful Report

Posted 10 years ago

“I have just had back surgery and spend a lot of time in bed very comfy”

Helpful Report

Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews