Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant price and delivery was so quick and exactly when they said they would, thanks.”

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Posted 9 years ago

“I ordered two of the mattresses for my daughters. They are so comfy and superfast delivery.”

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Posted 9 years ago

“I ordered two of the mattresses for my daughters. They are so comfy and superfast delivery.”

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Posted 9 years ago

“GREAT PURCHASE, GOOD VALUE ,HAPPY WITH THE PRODUCT”

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Posted 9 years ago

“Lovely bed great service”

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Posted 9 years ago

“Bed was bit fiddly to put up (but I did it alone within the 90mins stated) the mattress is amazing, i will be ordering a second one for my other daughter.”

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Posted 9 years ago

“Very outstanding service.And the bed is amazing,thanks!!”

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Posted 9 years ago

“Great delivery service, was called 20 mins before delivery to let me know they were on there way - i hadn't expected a call but it was most welcome. Very nice bed for the price.”

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Posted 9 years ago

“Hi, I don't normally write reviews but am compelled to write one now. Although the product itself, in my case 2 simple double beds and mattresses, are great.. The courier service you are using to deliver to London (and other parts of the UK presumabely) is a complete and utter disaster. XDP express are so awful and incompetent that it will deter me from ever buying from bed factory direct again. If you want returning customers I suggest you change your courrier service. There's a reason they are giving you such a good deal.. They are sh**”

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Posted 9 years ago

Hi Mr Goldsmith, we're sorry for the poor delivery service you received from XDP, we are constantly reviewing our couriers and we will feed this back to our delivery team and make improvements. We’re glad that you are pleased with your mattresses. We’re always willing to use a different courier on request by a customer so please don’t hesitate to shop with us again. Once you’ve placed your order you can call or email and we will use another carrier. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

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Posted 9 years ago

“This has to be the worse company I have ever used , first their website was wrong so my order was delayed , then they sent the wrong item, then on the third attempt they sent two items and both had beeen damaged so we still didn't have a bed after three weeks , they also promiced a gift of a duvet that never arrived . Avoid .”

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Posted 9 years ago

Hi Ms Mabbutt, we're sorry for the mix up with your order, we will feed this back to our customer service team and make improvements. I will ask one of our team to make sure your duvet is dispatched. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“Really good service”

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Posted 9 years ago

“After much research I received an excellent service, divan bed well worth the price paid.”

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Posted 9 years ago

“Delivery let your company down. Wasted a couple of days off work waiting for item and the delivery company's lame excuses why they could not deliver on day agreed. For that reason I will not use your company again. Change the delivery company and I will do.”

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Posted 9 years ago

Hi Ms Griffiths, we're sorry for the delay with your delivery, we do our utmost to try and meet the preferred delivery day of our customers, we will feed this back to our delivery team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“Bed was received very quickly - good quality - I would highly recommend.”

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Posted 9 years ago

“Simply outstanding, waited couple of months before updateing feedback to check quality, abolutley fantastic! Bought for kids but I often sleep on them because better than mine!”

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Posted 9 years ago

“Excellent service, great product good price.”

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Posted 9 years ago

“fast delivery good bed”

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Posted 9 years ago

“I bought a bed from this company on a friday which advertises next day delivery i mis-spelt birmingham and emailed them 10mintues after my purchase they emailed back saying this was ok and that they would deliver bed on tuesday as it was bank holiday i was ok with this. Waited in tuesday no bed delievered called them and they said that because it was bank holiday they only picked the order up today so they will deliver thursday, waited in thursday no bed.... Called them they said they'd call me back 4 hours later they called me back stating the bed was out of stock! Crap communication will never use this conpany ever again! Did not even recieve an appology from anyone, they took my money knowing that they never had it in stock and then had the cheek to tell me i'd paid for the item not that they took the money !!! They advertised it as in stock!! So took nearly a week to receive no bed.”

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Posted 9 years ago

Hi Ms Edinborough, we're sorry for the lack of communication regarding the out of stock bed, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“Lovely helpful staff, lovely bed!”

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Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews