Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 873 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

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“Lovely bed and great delivery even helping to set it up!”

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Posted 8 years ago

“Excellent service,quality products. Definitely use bed factory again.”

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Posted 8 years ago

“Very pleased with my purchase, excellent value for money. I was kept up dated regularly regarding the delivery which arrived on time.The delivery men were very helpful and polite. This is more than can be said about a well known company who failed to deliver twice and so lost my order. I would not Dream of shopping with them again. The Bed Factory will be my first choice from now on.”

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Posted 8 years ago

“Very pleased with bed, service and delivery will be using bed factory direct again.”

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Posted 8 years ago

“Great service, happy to assist with anything, kept in touch, great bed, thanks very much!”

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Posted 8 years ago

“Quick and reliable service”

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Posted 8 years ago

“Different pieces of our bed were delivered over several days spanning a two week period. The company sent a mixture of kingsize and regular double bed frame pieces. Parts were also missing from these flatpacks. We bought from them before and they messed up that order also. They almost never delivered on the days they said they would. Nightmare to deal with. Don't bother.”

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Posted 8 years ago

Hi Mr Cahill, we apologise for the delays and mixture of parts being sent. We will feed this back to our Customer Service Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“Delivery was within the hour on the day stated - received a call when they were near. Managed to put the bed together in about 90 min. It seems very solid and is comfortable. Excellent purchase.”

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Posted 8 years ago

“Excellent service. Delivered free within 2 working days.”

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Posted 8 years ago

“Arrived within two days. Logical and straightforward construction. Very happy.”

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Posted 8 years ago

“You don't buy beds everyday so comparisons are hard to make. From order through to delivery everything went well with no hiccups or complaints from my end. The bed arrived on the day it was suppose too and the delivery guys rang a head to confirm I was in. The bed itself is great, quality all round, really pleased with it, solid and went together reasonably easily ( a few 50/50 options in the instructions, and both times I got it wrong first time ). If I'm in the market for another bed I won't hesitate to come back to BFD.”

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Posted 8 years ago

“Fast delivery but poor quality product. Sent wrong parts, standard mattress didn't fit the bed frame correctly and despite taking photos and complaining, nothing has been done to remedy or compensate the situation.”

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Posted 8 years ago

Hi Ms Renton, if you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“very pleased with the hold experience From ordering the items up to the delivery Thank you again”

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Posted 8 years ago

“After researching various sites we ordered a bed and mattress from Bed Factory Direct. We were encouraged by reviews that helped us to decide which items to buy. Delivery was swift and everything was well packaged. Bed assembly took a couple of hours but was quite straightforward. We are very pleased with the quality of the bed and mattress and our first guest to use it was impressed with the comfort. We strongly recommend this site.”

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Posted 8 years ago

“Fantastic bed and mattress, 2nd one I have brought from Bed Factory Direct and I'm completely sattisfied, excellent quality, excellent service, fast delivery, customer service extreamly helpful, would not go any where else to buy a bed frame or mattress. Thank you BFD.....”

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Posted 8 years ago

“I was very impressed with the delivery drivers , they called me an hour before & I was able to get a neighbour to see my delivery in For me , this may sound trivial but my husband & I both work 7 days pw & shifts , not all company's would be so accommodating ,,, It was also nice that after i placed my order ( over the Christmas period , when they were closed ) a lady rang me to confirm , I would recommend this company & their service”

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Posted 8 years ago

“Very pleased, easy to purchase, delivery was very smooth and extremely pleased with our new beds. Thank-you would recommend you to our friends”

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Posted 8 years ago

“All fine and on time. Very good quality. I'm very happy ????”

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Posted 8 years ago

“Excellent web site quality beds and bed heads. Very good prices no problems ordering and prompt delivery.very nice after sales people. Would reccomend to everyone. Cant fault it all.superb”

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Posted 8 years ago

“I purchased the Melissa bunkbeds in pine . The beds were lovely when put together but the only problem i had was that I didn't have any assembly instructions with it . I managed without it and overall i am pleased with what i got and it was value for money , yes i would recommend this product to family & friends.”

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Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 873 reviews