Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 872 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

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“Very happy with the online ordering, fulfilment and delivery services. Bed Factory kept me well informed of progress throughout the sale and delivery.”

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Posted 8 years ago

“Excellent Service.Had problems with a faulty part for 3'Sophia bed. Rang Bed Factory to report and we had a replacement within 2 days. Thank You!”

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Posted 8 years ago

“Our bed was not delivered when it was supposed to be. I never had any calls or messages to say there would be a delay, i had to contact them.”

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Posted 8 years ago

Hi Ms Stephens, we're sorry for the delay with your bed. Our courier XDP were supposed to contact you directly to arrange a suitable time. We will feed this back and make improvements. We appreciate your feedback.

Posted 8 years ago

“Fantastic bed and customer service!”

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Posted 8 years ago

“We went for Kaydian super king ottoman style and could not be happier. Fabric is great, oatmeal colour neutral and style is very contemporary. Love the space under the bed and lifting is not an issue with the gas lifting system. It's great there is a board over the storage space to protect it from dusting. It's also off the floor which I like too. Very happy with the purchase so far.”

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Posted 8 years ago

“This is the second bed that we have purchased from the company. Good value, good quality and very prompt delivery. Extremely satisfied customer”

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Posted 8 years ago

“The bed arrived on time, easy to assemble took 15mins max, strong sturdy frame and the quality seems good, really pleased with my purchase.”

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Posted 8 years ago

“I ordered a mattress at 5:30 am one morning and it was delivered at 8:30am the next morning. Very pleased with delivery. Fast and professional. Great company! Will definitely be Roding from you again!”

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Posted 8 years ago

“4 missed appointments and unavailability lack of information to customer”

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Posted 8 years ago

Hi Ms Sutton, we're sorry for the delay with your bed frame, we did email you to confirm it was out of stock, and asked if you would like to change to a suitable alternative or for a refund. We do apologise for any inconvenience caused. We will feed this back to our customer service team and make improvements.

Posted 8 years ago

“The customer service was excellent! I live in a more remote area and the team answered all my emails promptly and did all they could to satisfy my worries regarding delivery. My bed duly turned up and I love it! It's a sturdy ottoman bed and does what it says, thank you bed factory will definitely recommend and use again.”

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Posted 8 years ago

“Excellent quality and service Am very happy with the price”

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Posted 8 years ago

“I needed a bed delivered quickly and to be put up for me-Bed Factory sorted this out for me (in a helpful and friendly manner) within a day. It was exactly the sort of service I required.”

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Posted 8 years ago

“Great headboard, quick delivery and friendly driver.”

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Posted 8 years ago

“Fabulous...great bed..great delivery..certainly use you again..quick easy to use website..well done.x”

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Posted 8 years ago

“Very satisfied with the bed I ordered. Easy to assemble and good quality. Would definitely use again”

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Posted 8 years ago

“Brought this bed for my teenage daughter it's great really pleased with bed was easy to put together to order on line was easy, quick delivery but beaware do not take item(frame/mattresse) to room you need bed in left it in hallway by front door.”

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Posted 8 years ago

“Sadly, bed we wanted was not in stock and no longer being manufactured. Refund of amount paid was immediate. Customer Service support, excellent”

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Posted 8 years ago

“The goods were delivered on time and were a good quality for the price.”

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Posted 8 years ago

“Brilliant.”

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Posted 8 years ago

“Good quality bed at very good price plus excellent delivery service.”

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Posted 8 years ago

Bed Factory Direct is rated 3.9 based on 872 reviews