Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 874 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my complaint for my recent order with you of two beds. The service you have provided, is - to be honest - totally and wholly unacceptable. I have placed my order with you initially primarily because of your "next day delivery" You contacted me the next day and informed me that delivery will not take place the next day, rather on the 7th - over four weeks later!! Sine this delay was causing a lot of inconvenience, you promised and reassured me that it really will be delivered on the 7th. I therefore waited the whole day for the expected delivery, however it never arrived. I called you and was told that "really sorry - we should have called.." I definitely agree that you should have called but even more importantly the actual fact that you did not keep to your own commitment is nothing but shocking. To make things worse, you then committed that it will certainly arrive on Thursday. Again I stayed in the entire day - the 2nd day (!!) but I was totally dismayed to find out, upon delivery, that only one of the two beds arrived. This is just unacceptable, and I must stress, that I have never experienced such a poor service, unreliable and unprofessional to its extreme. During the week I called several timed to complain and speak to a manager, and at all times I was told that the manager will get back to me. I am still waiting for this phone call. I am rather shocked about this and will request a substantial compensation for this highly unsatisfactory service. I am sure you understand my deep disappointment in your firm and my severe inconvenience caused directly by your ongoing delays and incompetent service. I look forward hearing from you soon, and not just your generic reply”

Helpful Report

Posted 9 years ago

Hi Ms Patcas, we really sorry that you're unhappy with our service. We would like to understand where we went wrong and how we can put it right for you. Please could you call our Customer Service we're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“Excellent service with prompt response to my questions, would recommend without hesitation.”

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Posted 9 years ago

“The service we received was second to none. We had a problem with the bed we ordered which was sorted out by a quick phone call and the bed collected within two days and a new one delivered within 4. Brilliant staff Nd customer service. Would recommend this company.”

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Posted 9 years ago

“Price really good The bed is proper wood but it got few flaw around”

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Posted 9 years ago

“Was informed that delivery would be on a Monday then received a phone call to state a delay with the mattress and delivery would be the Wednesday. On the Monday received another call from the supplier stating delivery had not been booked and the bed and mattress would now be delivered on the following Monday. Bed & mattress arrived!! The long brace bars of the bed were damaged but due to lack of time we had no option but to put the bed together as it needed to be used that night otherwise we would definitly of sent it back. Overall the bed is lovely, solid and mattress is very comfortable.”

Helpful Report

Posted 9 years ago

Hi Ms Carder, we really sorry for the delay in delivery and that there was an issue with your bed. If your bed still isn't aligned properly or completely to your satisfaction, please give us a call and we will put this right for you. We're glad that you're happy with your mattress. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“1st class service.”

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Posted 9 years ago

“Good quality & service, quick delivery. The item was well packaged and as described.”

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Posted 9 years ago

“fast service and quality goods”

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Posted 9 years ago

“Excellent service, would definitely buy from Bed Factory Direct again.”

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Posted 9 years ago

“lovely frame very sturdy would recommend”

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Posted 9 years ago

“It would be useful to include information or instructions about the product as the Ottoman bed I ordered arrived with both the struts off and the mattress base/lid did not line up with the bed base once they were on. You need to review your online ordering process and protocols and have the back up to support it, be honest when there is a problem and return calls. The company that delivered the bed were very good the journey could be tracked, they contacted an hour before delivery and were on time, careful,efficient and helpful.”

Helpful Report

Posted 9 years ago

Hi Ms Atherage, we really sorry that there was an issue with your bed, I will ask our manufacturing/ design team to provide better information to assist customers. If your bed still isn't aligned properly or completely to your satisfaction, please give us a call and we will put this right for you. We have recently put in place a new system to log all customer contact and better manage any issues that arise. We're glad that you're happy with the delivery service. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“My bed was delivered on the wrong day ( nobody in) and it took nearly 2 weeks and numerous phone calls to get it delivered when somebody was in.”

Helpful Report

Posted 9 years ago

Hi Ms Rees, we're sorry for the delay with your delivery. We will feed this back to our delivery team and carrier and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“Delivery staff extremely flexible and the otoman divans are fabulous - Don't know how I managed without all that space and so easy to access, evan with a divan trim. Would deffinately use the company again.”

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Posted 9 years ago

“Really great service, quick email responses to questions and efficient on time delivery. Would definitely recommend them and use again.”

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Posted 9 years ago

“Very pleased with the bed I ordered. Really good quality, easy to assemble and looks fabulous! The mattress is lovely and very comfortable. Good service except that I did not get an email confirming the delivery date, therefore I missed the delivery and had to phone up and reschedule. Perhaps I should have just assumed I would get the date I asked for.”

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Posted 9 years ago

“two great beds thanks very much both are nice and came in good packing order”

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Posted 9 years ago

“Very impressed. Bed is excellent quality and half the price of the John Lewis equivalent. Delivery was really fast.”

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Posted 9 years ago

“would not purchase from bed factory again”

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Posted 9 years ago

Hi Mr Drew, we're sorry that you're unhappy with us. We'd like to understand better where we've gone wrong so that we can put it right for you. Please could you contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 9 years ago

“it was so amazing company I can not believe that it has the best price then other company and Paul is the best man in this company I really trust this company and I sower this company the best and when I want to buy something after that I just buy from this company and this company has not froued and they deliverd my iteme very quicker then they told me about it i am really happy and proud with them as well because when i wanted advise of them they really helped and advised me it is %100 the best and good company thank you so much for everythings thank you so much mr paul too.”

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Posted 9 years ago

“Loved the flexibility of delivery and the fact that when they said they would arrive, they were there. Bought multiple value for money beds and they were fit for purpose and I was happy with the products.”

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Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 874 reviews