Beaumonde Reviews

Name: Beaumonde
Address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom
Rating: 4.87

4.9 Rating 1,779 Reviews

97 %

of reviewers recommend Beaumonde

4.9

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Beaumonde:

Welcome to the art of living, redefined. ✨ We're Beaumonde, stocking hundreds of luxury homeware and interior brands. #ByBeaumonde. Shop now: www.beaumonde.co.uk.

Visit Website

Phone:

2087130594

Email:

sales@beaumonde.co.uk

Location:

167-169 Great Portland Street,
5th Floor,
London
United Kingdom
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with my purchase which arrived on time.”

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“Quick. Product as expected.”

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“Super fast response to questions I asked and sent the item out quickly. Will definitely being purchasing again. Thank you”

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“Very pleased with my products and the delivery was swift and well packaged. A very good experience.”

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“Received package within a couple days of ordering. Parcel was well packed, Excellent service will certainly use again.”

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“Received my table light that was faulty, reported this to customer service which you have to wait 7days for someone to come back to you 😡. The lights was collected, id asked for a refund but 4days later I received an e-mail to say a new light was on its way😡. It’s now been over 2months and still no refund. You can not speak to anyone on the phone and have to wait 7 days for any responses the customer service is an absolute joke!!!”

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“My wife loved the sculpture and it has taken pride of place on our fireplace”

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“Thank you so very much , expertly packed , extremely pleased with purchase.”

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“I had seen these gorgeous tables in a store & went online & found them on Beaumonde’s website. It was easy to order from them & the delivery was quick.”

Beaumonde 5 star review on 19th March 2023

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Wow! Thank you so much for a fabulous review. Your home looks fantastic!

“Products delivered safely …, very well boxed and protected Wife very very happy!! This can’t be underestimated”

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“Easy ordering service. Quick delivery. Great pricing”

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“A week after ordering my product I had received no information about delivery so I contacted customer services. Their response time is 2 to 7 days. After 5 days I received a reply to say my product would be dispatched at end of the week. A few days later I received an email to say the advertised cost of the item was incorrect and I could not have it for the price I paid. They asked me if I wanted to pay the extra but before I could reply my order was cancelled.. I am waiting for a refund and don’t know how long this will take as my emails have not been responded to. Customer services from this company is appalling and I won’t be buying from them again.”

Helpful Report

Thank you for your review, Hayley. We appreciate you taking the time to let us know about your experience. We apologise for the inconvenience you faced due to the incorrect cost of the item and discount code used, the delayed response from customer service, and the order cancellation. We understand how stressful this can be. Is there any way we could make up for the poor customer service experience you encountered? We would love the opportunity to try to do something that would show our appreciation for your support.

“Excellent ordering process, good communication and early delivery”

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“Very efficient service would definitely recommend. Parcel arrived on time and well packaged.”

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“we are delighted with the quality of your product and the delivery could not have gone any better. many thanks and best regards Tom mcavoy”

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“I have received exactly the same item i wonted”

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“I have used Beaumonde a few times now and never had any issues. Just bought the Libra Christopher wall clock, a great product, cheap price, and arrived when they said it would. Again, can't fault the company at all. 5 star for me.”

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“This is my second purchase from you. Delighted with product - cotton throw - and cost/delivery. First class service - thank you!”

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“So lovely to come across an independent retailer offering design led products that you won’t find in a national chain! We found this company by chance but what a find! Thrilled to bits with my unique artwork - even happier it didn’t break the bank - and can’t fault the service or communication from Beaumont’s throughout. Would thoroughly recommend!”

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“I ordered a number of items from this Company and they came in two different. There was a problem with two of the items and despite several emails and a complete lack of meaningful response, months later this still isn’t resolved.”

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Beaumonde is rated 4.9 based on 1,779 reviews