BBQ World Reviews

Name: BBQ World
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.82

4.8 Rating 4,329 Reviews

96 %

of reviewers recommend BBQ World

4.8

Based on 4,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how BBQ World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BBQ World 5 star review on 6th March 2025

BBQ World 5 star review on 31st October 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bbq arrived promptly but with one piece damaged. I’ve contacted customer service about getting the piece replaced but so far this has not happened and the delay is frustrating as I can’t make the BBQ without the replacement part and the parts are taking up space in the house.”

Helpful Report

Posted 6 days ago

“Poor effort, after the delivery date was missed for a few days checked to see where the item was, turns out wasn't sent or went missing in transit, this is fine it happens. They sent out the item again, this arrived promptly to then find out it was the incorrect item. another wait in day for the third time. So proving you don't need an item by a specific date go for it”

Helpful Report

Posted 4 months ago

“I purchased a pitboss 550 with a free raincover and WiFi control board. I didn't receive the raincover and the WiFi control board which was advertised...and now they want me to send a screenshot with the offer...what normal people will take screenshot before placing an order.It's about trust and they should see it was on the Website.”

Helpful Report

Posted 4 months ago

“Have returned the item a week ago special delivery and still waiting for confirmation that the amount has been refunded to my account. So not so brilliant on the customer service.”

Helpful Report

Posted 5 months ago

Hi The return was received back into our warehouse on the 12/09 and refund issued on the 13/09. If there are any further issues then please get in touch with our customer support. Many Thanks

Posted 5 months ago

“If there was a 0-5 i would put that. Delivery company used lied and diverted my package to local pick up point. BBQ World not interested in contacting them or sorting out my problem. Just excuses after excuses. Would not recommend BBQ World to my worst enemy!! Very- very poor customer service. Absolute joke. But this seems to be the standard at the moment. Take your money and then not interested.”

Helpful Report

Posted 6 months ago

“Purchased Weber BBQ for cash back offer. Offer was invalid as BBQ world did not detail the terms on their website. It was limited to the first to apply for it - a very important detail to omit! This means I’ve lost £200 - I could not return it as the packaging had to be disposed of as the box and pallet would not fit through my front door and we live in a terraced house street. Very poor service - I have complained but had no response.”

Helpful Report

Posted 6 months ago

“The BBQ is a beast, but ours was delivered with a few dents to the front! Which are really visible! I have tried to contact BBQ world 3 times and no one has got back to me! Pretty poor service for an £1100 BBQ. Please contact me asap!”

Helpful Report

Posted 8 months ago

“2 bbqs, one damaged leg, another with paint damage. Never again!”

Helpful Report

Posted 8 months ago

“Ordered BBQ on the 23/03/24 and still not received it, 9 days later. Received an email from BBQ World on 25/03/24 saying, BBQ had been despatched, and I would here from TPN the delivery company. Email from TPN same day with a tracking link, however the tracking link gives no information and I have not heard anything since then. Poor delivery service and BBQ World just state "unfortunately we are unable to guarantee any delivery as it is out of their control" would not recommend”

Helpful Report

Posted 11 months ago

“Unable to comment as not yet received!”

Helpful Report

Posted 11 months ago

“Not very good. Without letting me know only half my order showed up. Waited, got no update. Contacted them through their contact form. No reply. Have no idea if or when the rest of my order will show up!”

Helpful Report

Posted 1 year ago

“Ordered a BBQ online and requested delivery for the following Friday as we were away. Sent 3 emails replying to the order confirmation email and to their "orders" and "support" email addresses. Had a confirmation email fro. DPD and successfully changed the delivery date to Friday. It was delivered the next day, not the Friday whilst we were away. Asked for it to be collected today and had an email to state it would be collected and they would call to confirm the time. No call, no collection. I was told it was all my fault as I selected the wrong delivery option - I simply selected the free delivery option given to me. No apology, emails all blamed me, multiple failed promises. Absolute shambles, and still not resolved. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“I bought a BBQ from BBQ world at the end of May. The BBQ arrived damaged, I immediately complained about this to Customer Services and the communication was all very positive and I was assured that I could use the BBQ and the would replace the damaged part. After many back and forward emails and missed promises, at nearly 3 months later I am still in a position where the damaged part has not been replaced. This is not the kind of service I would expect from a company such as BBQ World. All that said, the Louise the Customer Service contact has been very understanding throughout the process and promptly responded to my many emails for help and clarification.”

Helpful Report

Posted 1 year ago

“This product simply does not work, despite its ridiculous price. I tried it after a barbeque, spraying on and leaving 15mins as instructed, then tried to clean with a stiff brush. It had virtually no effect at all. In the end I went back to scraping off with a knife followed by a wire scourer as usual.”

Helpful Report

Posted 1 year ago

“Won't deliver to Northern Ireland”

Helpful Report

Posted 1 year ago

“I ordered a Char-Broil Gas2Coal online via bbqworld.co.uk (Dawson's Dept Store child company). The driver left it outside the door. My wife was not well and asked the driver for help but he said he is not allowed to move the BBQ inside the property. I rang bbqworld sales team but the women wouldn't even give me the change to talk. I wouldn't recommend bbqworld.co.uk. Very unprofessional people.”

Helpful Report

Posted 1 year ago

“I ordered a Char-Broil Gas2Coal online via bbqworld.co.uk. The driver left it outside the door. My wife was not well and asked the driver for help but he said he is not allowed to move the BBQ inside the property. I rang bbqworld sales team but the women wouldn't even give me the change to talk. I wouldn't recommend bbqworld.co.uk. Very unprofessional people.”

Helpful Report

Posted 1 year ago

“I have no idea as it still hasn't arrived!”

Helpful Report

Posted 1 year ago

“Not very good the wrong BBQ cover got sent out”

Helpful Report

Posted 2 years ago

“10 days after ordering still not delivered by DPD, comms stopped on 24th Dec. Overall poor service.”

Helpful Report

Posted 2 years ago

BBQ World is rated 4.8 based on 4,329 reviews