BBQ World Reviews

Name: BBQ World
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.82

4.8 Rating 4,329 Reviews

96 %

of reviewers recommend BBQ World

4.8

Based on 4,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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BBQ World 5 star review on 6th March 2025

BBQ World 5 star review on 31st October 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BBQ due today, not arrived. Took a day off work to receive it. Had a call at lunch time to say it was in the warehouse but they didn’t know where it was and could they deliver it tomorrow. So we will see what the BBQ is like if it arrives !”

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Posted 3 years ago

“The ordering was was good but very disappointed with the delivery driver from Palletways and his attitude to his job. For me spoilt the experience of buying a new BBQ.”

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Posted 3 years ago

“I was disappointed to discover that I could have purchased the items a lot cheaper at my local camp shop. The product is excellent, but not good value.”

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Posted 3 years ago

“The package came later than the gas canisters and had obviously been dropped and repackaged by DPD. It had a small dent in the metal. Very little by way of an apology just a short e-mail saying what do you want to do?”

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Posted 3 years ago

“delivery was too slow and tracking was rubbish”

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Posted 3 years ago

“My Weber order came with a missing part. I am currently chasing Weber fir the missing part so have an incomplete barbecue. Not BBQ Worlds fault but very annoying”

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Posted 3 years ago

“BBQ world were great, palletways were rubbish, 2 reschedules and no communication other than me accessing the on line system to find they weren’t arriving after I’d stayed in - get another courier”

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Posted 3 years ago

“Very good service at bbq world end. However I still have not heard anything from Palletways so have not received my product. Therefore cannot review the product. I have tried to phone them. No answer. Emailed them and again no answer Serena”

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Posted 3 years ago

“Parcel arrived with no invoice. No response to my emails requesting information on gas bottle but got information via phone”

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Posted 3 years ago

“After we used it we found it for under £300 from mole valley farmer. Not happy”

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Posted 3 years ago

“Item arrived on time, good online shopping experience.”

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Posted 3 years ago

“The website is fairly no hassle and the payment was easy. The courier that dropped the goods was supposed to be next day and it took four, so if you need the product urgently, do no order from here. Additionally, they do not provide tracking numbers by default, so you need to call them to obtain; frustrating. Otherwise a good service, the customer facing team i spoke to on the phone were polite and helpful so props to them for getting the company 3 stars and not the 2 for the poor delivery and communication.”

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Posted 3 years ago

“BQ638159 The order hasnt arrived I assume because bbq and cover not in stock yet. Would be nice if I will be emailed when it is due please thanks. Mark”

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Posted 3 years ago

“Ordered Kamado Joe Big Block lump coal. The item was packaged well and arrived in timely fashion. If only the courier took more of an effort as the package was delivered damaged and with a hole through the bag and the coal broken into smaller pieces and laying in the box.”

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Posted 4 years ago

“The wires aren’t long enough”

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Posted 4 years ago

“BBQ World products and services were accurate and timely. However, the delivery was dreadful. The delivery driver was rude, unhelpful, and frankly disrespectful. I wont be using BBQ World again based on the delivery.”

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Posted 4 years ago

“I have dealt withh BBQ World several times without problems, but this time I ordered Heat Beads which when they arrived had been so poorly packed that 1 bag had split open, this was due to the fact that the boox was too big and had no packaging init so the bags could jus fly around!!”

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Posted 4 years ago

“Not bought for me so can't review”

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Posted 4 years ago

“Good value but customer service leaves something to be desired, but got our problem resolved in the end so can't complain too much.”

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Posted 4 years ago

“Excellent product. Awful delivery arrangements. Incorrectly advertised as next day delivery - took > 7 days to be delivered. Inflexible delivery arrangements, rude delivery staff, delivered on enormous pallett which you have to dispose of yourself. Please change your delivery arrangements.”

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Posted 5 years ago

BBQ World is rated 4.8 based on 4,329 reviews