BBQ World Reviews

Name: BBQ World
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.82

4.8 Rating 4,329 Reviews

96 %

of reviewers recommend BBQ World

4.8

Based on 4,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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BBQ World 5 star review on 6th March 2025

BBQ World 5 star review on 31st October 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a repeat/follow up to a review posted to BBQ World's parent company Dawson's Department Store on Trustpilot. In their response to my review they tried to discredit me by calling me abusive. If their definition of abusive is someone who raised their voice after being called a liar I can only imagine they must have multiple incidents daily. To cut a long story short - two identical items were charged for sent to me in error. It appears that the order went through twice (clearly without my knowledge) I can only imagine this happened through an auto refresh in Chrome. Nevertheless this isn't 2005 and there are now failsafes employed to prevent duplicate orders such as this one. No email confirmation was received for this phantom order - if it was I would clearly have cancelled immediately. I phoned them on receipt of the items. They do not believe in the adage 'the customer is always right' at this company. Nor do they agree with giving the benefit of the doubt. If this were my company I would have immediately spoken to Technology to understand how this happened and how to prevent it occurring in the future. No such action was proposed. Their unwavering view was that I was in the wrong for placing two orders and I would be responsible for the return (at my cost) There was no manual sense checking or consolidation after order receipt and both packages were received in poor condition. I have now taken an hour out of my day to take the duplicate to a post office and paid £13.40 for a tracked and signed for return - for an item that cost £86. I'm relieved that I didn't purchase a higher ticket item - as I was originally planning. Interestingly I chose this company due to its reviews even though the price was slightly higher than the completion. I have requested the contact details for or a call from the CEO/MD on multiple occasions. Emails go unanswered. I fully anticipate another defamatory response from the company. The reader can make their own judgement. My advice is clear - order from a competitor and save yourself the stress and gaslighting that will result from any issues.”

Helpful Report

Posted 3 years ago

“I bought a Buschbeck bbq cover which the zip has broken obviously due to poor quality, but when I called to complain I was referred to the manufacturer who was not interested and spent £85 on a cover which is no better than a dustbin bag”

Helpful Report

Posted 3 years ago

“Very disappointing. The item was delivered late. It meant that I had to take 2 days off work. Expensive. And it was delivered smashed to pieces. In fairness, the fault lay with the delivery company (Palletways) and a replacement arrived quite quickly - although I did have to take another day off work. The original smashed item remains in my living room. It`s large, very heavy and unsightly. It`s been there for two weeks now. My wife is not very happy. Nor am I. Goodness knows when it will be removed. When it is - I will have to take yet another day off work. And to add insult to injury, I discovered a few days after delivery of the BBQ that some pellets I had ordered were not present. When I raised this - I received a rather unpleasant e mail implying that I was trying it on. I used this company because I thought there were reputable and reliable. Sadly, that did not prove to nbe the case.”

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Posted 3 years ago

“Been expecting delivery of my bbq ordered a week ago every day since last Wednesday still waiting Don’t recommend this company”

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Posted 3 years ago

“My BBQ was delivered when we were out. On first inspection the box/packaging looked to be ok. However after opening and on closer inspection the cast iron grid for the BBQ was broken and the Thermometer was damaged. Must have been damaged in transit. Very disappointing. Was really looking for to using my new BBQ but left deflated with the poor service of this company. No response after contact attempts. Shop elsewhere.”

Helpful Report

Posted 3 years ago

Hello Apologies for the condition in which your order arrived. If you get in touch with our customer support department then we're sure we can get the issue rectified. Apologies once again. Many Thanks

Posted 3 years ago

“After contacting them regarding a damaged BBQ that arrived, I am yet to get a final response.”

Helpful Report

Posted 3 years ago

“I’m still waiting for delivery having been promised it will be here in 3 days. Now day 10 and no show. Tracking info has not changed from day one so pretty useless.”

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Posted 3 years ago

“The BBQ arrived with small chips at the corner :(”

Helpful Report

Posted 3 years ago

“Ordered a BBQ for delivery 20th April, was changed to the 23rd April, changed again to the 27th April and still has not been delivered so waiting now for another date! probably the worst online delivery order I have ever experienced.”

Helpful Report

Posted 3 years ago

“I am still waiting for the delivery”

Helpful Report

Posted 3 years ago

“Ordered a Webber bbq costing £220 should have had a thermometer built in to the lid of bbq but it was missing. I’m trying to get this solved but customer service have said they need to go back to Webber rather than just sending out a new one? Not sure if I’ll ever receive it. Quite disappointed with the whole thing.”

Helpful Report

Posted 3 years ago

“The website indicated that stock of the Everdure Furnace was available so I placed an order. I didn’t receive a delivery confirmation so I chased up after 4 days to be told it would be at least 1 month. There is no excuse for a website to have incorrect stock information these days. I have emailed and called, still waiting for a refund. I would not recommend ordering via this company.”

Helpful Report

Posted 3 years ago

“This relates to the Cadac BBQ party shelter I bought. Which is Flimsy, and comes with very poor unhelpful construction instructions, its ground sheet will tear the first time iyou put any chairs or table on it ☹️”

Helpful Report

Posted 3 years ago

“Very poor delivery service - delivery driver was very unhelpful and refused to drive onto our gravel driveway in case he got stones in his tyres and because it was a new van. very unhelpful and lets the company down.”

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Posted 3 years ago

“Not received my goods it’s a week now”

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Posted 3 years ago

“Very poor after sales .. I bought a BBQ and cover after reporting both items as faulty on the day i received them, two weeks later i still haven't been able to use the BBQ and with BBq world / Dawsons Department store not giving me any clear idea of what they are doing to rectify the issues”

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Posted 4 years ago

“My BBQ is yet to arrive two weeks since ordering”

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Posted 4 years ago

Hi James Apologies for the delay in delivery. We despatched your order on Tuesday 24th after the order was placed over the prior weekend. Our courier company have made a number of attempts to call you on the landline number you provided as per your request for us to contact you before the delivery is made. It seems the telephone number provided is missing digits and is also hyphenated, but we've not had any response from you to arrange the delivery as yet. If you could either contact our customer support department or call the number that we sent to you on the 1st of December when we were informed by our courier that we were having problems with delivery then we'll get the bbq delivered to you as soon as possible. Once again apologies for the delay. Many Thanks

Posted 4 years ago

“My product still hasn’t arrived apparently they can’t find our house. We’re the only house in the postcode, 2 separate couriers found it just yesterday. According to the reasons for not delivering they couldn’t find the house and we weren’t home. Would love to know how they knew that... Let’s see if they rock up today as promised!”

Helpful Report

Posted 4 years ago

“The service at BBQ World is a disgrace. I placed an order for a Weber Gas BBQ and it arrived damaged and the experience went downhill from there. The service from Dawsons and their fulfilment company has been shambolic, communication has been dreadful and I have been put to significant expense and inconvenience. Raised an official complaint and they have never bothered responding. Cancelled the order, returned the BBQ, received a refund and will never use them again. Take note: they are dreadful.”

Helpful Report

Posted 4 years ago

“Non existent customer service, waited a month for delivery with no explanation and phone lines are turned off. I would seriously recommend going elsewhere.”

Helpful Report

Posted 4 years ago

BBQ World is rated 4.8 based on 4,329 reviews