BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.84

4.8 Rating 4,100 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how BBQLAND made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BBQLAND 5 star review on 11th February 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products I bought are of excellent quality, exactly as described on their website. The delivery was extremely efficient, arriving within two days, just in time for a BBQ on the weekend. I only write reviews when my experience using a company has been superb and BBQ Land was exactly this. This is a well-run business which I'd highly recommend to anyone. Thank you BBQ Land!”

Helpful Report

Posted 6 months ago

“Customer service is very helpful”

Helpful Report

Posted 6 months ago

“Good price fast delivery.”

Helpful Report

Posted 6 months ago

“Ordered a Ooni pizza oven bundle as a gift. Great price and quick delivery. Thanks so much”

Helpful Report

Posted 6 months ago

“Quality is top noch and fast delivery”

Helpful Report

Posted 6 months ago

“Excellent customer service and delivery! definitely recommend to anyone and everyone.”

Helpful Report

Posted 6 months ago

“Ordered delivered no problem.”

Helpful Report

Posted 6 months ago

“Some parts missing but was very quickly resolved”

Helpful Report

Posted 6 months ago

“Been going there a long time now Richard and his team are so so helpful I would not go anywhere else to get all my BBQ bits from they are Amazing and they have so much stock to choose from Gary”

Helpful Report

Posted 6 months ago

“Great price. Good communication. Recommended seller. Will you use again in the future.”

Helpful Report

Posted 6 months ago

“What a hidden gem, great selection of barbecues, pizza ovens, accessories and a whole lot more”

Helpful Report

Posted 6 months ago

“Great product and Fast delivery”

Helpful Report

Posted 6 months ago

“Part missing off my bbq was dealt with very quickly staff very helpful”

Helpful Report

Posted 6 months ago

“Always fast and efficient and more competitively priced versus others. BBQLAND are always my go to site for my BBQ needs.”

Helpful Report

Posted 6 months ago

“Great product and friendly helpful staff”

Helpful Report

Posted 6 months ago

“Disappointing Experience with BBQ Land My recent experience with BBQ Land has been thoroughly disappointing, marked by poor customer service and a lack of support. I purchased a Blackstone 22-inch griddle from BBQ Land, expecting a high-quality product. Unfortunately, the griddle had significant issues with uneven heating and inconsistent temperatures. The surface temperature dropped drastically when food was placed on it, making it difficult to cook effectively. When I contacted BBQ Land for assistance, their response was far from helpful. They were only concerned with whether the griddle surface could reach 280°C after the burners were on max for 15 minutes. Once that was confirmed, they lost interest in addressing my ongoing issues with the temperature drop and the griddle's performance. Their indifference and lack of support left me feeling neglected and frustrated. Despite my repeated attempts to resolve the issue, BBQ Land showed no willingness to provide meaningful assistance or acknowledge the griddle's performance problems. In conclusion, my experience with BBQ Land has been extremely disappointing. Their poor customer service and unwillingness to address valid concerns make them a company I cannot recommend. Save yourself the frustration and look elsewhere for your grilling needs.”

Helpful Report

Posted 6 months ago

I am sorry to read this review, which does not tell the complete facts. We helped the customer with the adjustment of the Blackstone to increase the gas flow and therefore the temperature of the griddle plate. The test that we asked the customer to perform was so that we could establish from a distance if there was an issue with the machine. The test result proved that the machine was functioning normally. At no point did we lose interest - but the machine was proved to be functioning normally, albeit not as hot as the customer would like. At all times we were punctual in our response times.

Posted 4 months ago

“Very happy with the BBQ will definitely pop back in when I’m next in the araa”

Helpful Report

Posted 6 months ago

“Great price, great service and fast delivery”

Helpful Report

Posted 6 months ago

“Great service and great prices, wish I had known of their existence and location previously would hav e made other purchases here. Good quality range of products”

Helpful Report

Posted 6 months ago

“The process for ordering my Masterbuilt BBQ was easy and customer services were also helpful when I needed to change my order. I'd defiently use them again when I need additional BBQ equipment”

Helpful Report

Posted 6 months ago

BBQLAND is rated 4.8 based on 4,100 reviews