BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,214 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQLAND 5 star review on 18th April 2025

334

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving an email telling me about my order , the link on said email was directing me to the wrong delivery company ie DHD instead of DHL . This meant I had no knowledge of when my delivery was coming . When I called BBQ land to ask for help , I was told I was wrong about the link and that there was nothing they could do … In fact they hung up on me !!! After several attempts I found who was delivering the order and when . Only for the driver to turn up earlier then stated and he left no calling card …. So back to square one … Rang bbqland to ask for help… no answer ..!! Had to take the following day off work to wait in for delivery as I had no other choice… My item is great 10/10 BBQ Land customer service 1/10 Will I use them again …. NO”

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Posted 2 years ago

“i bought a 2000 bbq and spoke to the agent on the phone about having it delivered on my sons birthday - he said that was possible - the delivery people came two days before - ruined the surprise and left it on the side of the road in Peckham - Richard then sent a box of meat, very kind but after its sell by date and no name on it. really poor service. sorry but it is”

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Posted 2 years ago

Unfortunately we failed to note the special delivery date request on this order, and we did apologise about that. This was a manual human error during a very busy week. All our meat packs are supplied fresh from our butcher, and have 3-5 days 'Use By' dates, and the meat can be frozen if necessary before that date.

Posted 2 years ago

“Supplied alternative products without being informed Smoking wood was basically crumbs and falls through the grate - worthless. Both of these refunded Purchase pizza stone on their recommendation as the Kamado heat deflected could not be sourced. Waste of money as it is too large and blocks off too much airflow. Also difficult to handle due to tight fit in kamado. Can't be bothered to argue with them after the churlish response to the other items. Not a fan”

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Posted 2 years ago

We’re sorry to read this review. We assisted this customer after this negative experience by refunding them immediately. Spoke to our supplier about the size of chips, clarified the chip sizes for their woods, and updated the website accordingly.

Posted 2 years ago

“Absolutely discussing way to be treated. I travelled 100 miles to visit them, the web site said they were open at noon on Saturday, the phone was not answered. Went online and saved £500 compared to these guys so do your homework. Purchased an Ooni Karu 16 and a Kamodo Joe II online on the way home. Avoid these guys and lookup another seller who is based in Southend and get a better deal.”

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Posted 3 years ago

Hi Paul. Sorry to read your review. BBQ Land were open all day on Saturday, but we are aware that some local roadworks may have prevented access from one particular direction. Apologies that we were unable to answer your call, we were very busy in the showroom on Saturday, as this would have enabled us to direct you in from the opposite end of Priory Lane.

Posted 3 years ago

“Item arrived faulty, item should have been checked before sending, very disappointing as now have a brisket going to waste. Would not recommend. Now have to pack it up and return.”

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Posted 3 years ago

It is unfortunate that this smoker was faulty. The smoker was collected from the customer at their convenience, and refund processed without delay. In common with all retailers of electrical products, we do not physically unpack all products to check that they are working correctly, but rely on the manufacturers Quality Control procedures. If we discover persistent problems with certain products, then we quarantine our UK stocks and carry out random testing, in conjunction with the manufacturer. The smoker to which this review refers is not one that we have persistent problems with.

Posted 3 years ago

“I was sent the wrong bbq, mine went elsewhere but I have still not received it even though the one sent to me has been returned”

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Posted 3 years ago

“Still haven’t received my order 10 days after ordering.”

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Posted 3 years ago

“I had a Sratch on the front of my bbq all that wrapping for nothing”

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Posted 3 years ago

“Items arrived dirty and with something spilt all over one side which seeped into the inside on the trays.”

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Posted 3 years ago

“AVOID - terrible customer service, you will just get shouted at as many others have said. Goods never arrived, had to chase for refund.”

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Posted 3 years ago

“Ordered a large Ooni table which had scratches on the top, I sent photos and was asked for more photos, I sent more photos with an explanation that the damage was difficult to see because of the shiny material and was told the damage wasn't evident! I must be telling lies and creating hassle for the sake of it. I was busy with work so my wife took over the communication and sent more photos. She was told that "they can't guarantee a blemish free replacement top much different to what you have", then told us to just return it for a refund. What?! So a £200 table with a stainless steel top is probably going to arrive scratched then?! Absolute rubbish. The top that I received had no protection on it, it was probably a return or something. Don't bother with these guys, you find out how good or bad a company is when things go wrong. It's a real shame BBQ Land don't appear interested in resolving the problem but instead just leave me with no table.”

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Posted 3 years ago

“Haven't received my order yet,placed the order 8 days ago. Contacted customer service via email,no response.”

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Posted 4 years ago

“Bought an Outlaw XL and cover last year, bbq is great however the cover hasn’t even lasted a year, I have made several attempts to contact them through their various active social media platforms but still no response. Not great customer service I’m afraid.”

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Posted 4 years ago

“No stock No staff Plenty of bad service.”

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Posted 4 years ago

“I have ordered BBQ fire bowl that came with damaged BBQ grill, I did emailed customer service with supporting photos and unfortunately they even didn't bother to respond.”

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Posted 4 years ago

“We were disappointed that the video we watched showed different parts then what arrived with the BBQ We chose the BBQ because of certain features. When I rang I was told “ oh no that video should not be on the website” !”

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Posted 4 years ago

“Still haven't received this”

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Posted 4 years ago

The customer gave us an incorrect delivery postcode with the order, and this caused problems with the delivery during the busy Christmas Period, when couriers find it particularly difficult to deal with such changes.

Posted 4 years ago

“I have tried to support smaller companies throughout this covid 19 pandemic rather than the large corporations.......so I purchased a ooni pizza oven from bbq land....The WORST customer service I have ever received.........I should have just gone to John Lewis......”

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Posted 4 years ago

The customer mixed up their Billing and Delivery addresses on their order, and whilst we tried to change these post-despatch, unfortunately it was not possible to prevent delivery to the Billing Address.

Posted 4 years ago

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Posted 4 years ago

The customer mixed up the Billing and Delivery addresses on their order. We attempted to get this changed post-despatch with the courier, but were unable to get it actioned before delivery had been effected in the pre-Christmas rush.

Posted 4 years ago

“Product not fit for purpose, no apology, but full refund applied.”

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Posted 4 years ago

BBQLAND is rated 4.8 based on 4,214 reviews