BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,213 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQLAND 5 star review on 18th April 2025

334

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - bought an item clock and collect- was a little hard to find but then I was on a motorcycle and didn’t use GPS. Friendly would recommend.”

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Posted 12 hours ago

“No fuss and prompt delivery. Just be aware if a barbeque it may come on a pallet and the couries company may not take it away. Very happy indeed”

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Posted 15 hours ago

“as described”

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Posted 1 day ago

“Products despatched and delivered promptly. Very easy website to use and to complete my transaction”

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Posted 1 day ago

“Very happy with the service, the price & the product that arrived.”

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Posted 2 days ago

“Cant fault the staff at all. Very helpful and knowledgeable about all of their products. Bought xxl char-griller outlaw and they chucked in a free cover. The cover was ripped when i opened it and they sent out a new one with no hesitation. The griller itself is a bit tricky to put together on your own and the hood on mine shuts a bit wonky but used it today for first time and the food came out great, although i havent smoked on it yet. Would definitely recommend BBQLAND and I’ll definitely be going back for all my bbq products”

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Posted 3 days ago

“Thanks!!!! Thanks”

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Posted 3 days ago

“I haven't have any issues with any orders or deliveries to date. However, on my last order I was sent a different brand pellets to the ones I ordered. These cost less than the ones I ordered and don't work as well for us as they don't get as hot as the Pitboss ones. On smoke, the pellet grill sometimes goes out. I'm sure it's a genuine mistake, but I emailed them and haven't heard back. You can't just send a different product without asking the customer. If it was out of stock, I would rather have had my money back and could have found it elsewhere. This is the only reason I'm just giving two stars.”

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Posted 3 days ago

“Excellent service and prompt communication from BBQLAND. Item arrived in good time exactly as advised and expected. Couldn't ask for more. Regarding the Item, the Char-griller "Grand Champ XD" the overall biuld quality is poor, with poorly fitting, misshaped lid edges around the hinges, and poorly welded legs which did not fit without re-shaping.. The firebox seal melted on the vent door at the first firing and the smell of burnt rubber was awfull. All straightened out now and a new seal fitted, but should have been a lot better considering the price.”

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Posted 4 days ago

“Super fast delivery and best price on the internet for Blues Hog Original BBQ sauce”

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Posted 4 days ago

“I recently ordered a replacement Weber 57inch cooking grate replacement and was very pleased with the speed and value of service, would happily recommend”

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Posted 4 days ago

“Very good delivery looking forward to doing long brisket cooks on the 885 ironwood 👍🏻”

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Posted 4 days ago

“Great service, arrived when it was supposed to and all intact. What’s not to like.”

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Posted 5 days ago

“Very very happy with kamado Joe junior package - came very well packed, on time, easy to put together, and is a perfect little bbq. Will certainly use again.”

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Posted 6 days ago

“Excellent service, would recommend”

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Posted 1 week ago

“Good products, delivered promptly, at a good price, couldn't ask for more”

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Posted 1 week ago

“Great choice of new with very competitive prices. Speedy delivery to so all round happy customer here”

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Posted 1 week ago

“Normally I don't respond to surveys but I want to see companies like this succeed. Often companies fail due to poor telephone customer service which was my experience with BBQland as a new customer. I checked TrustPilot was legit and I saw previous reviews saying customer service was not great. I was asking for some assistantance regarding a particular blower which BBQland sold and if it worked with a Fireboard 2 Drive. I was told they did not have this blower which was not true and pointed it out to the assistant. When when they realised their mistake I got an unessary terse and dismissive response. For this reason I give it a 4 out of 5. The good news is that when I called a second time I had a very good experience with an exremely knowlegable person. My word of caution to BBQland is please vet your customer services reps. Ths company ahd an outsanding range of products and I hope this company does well and that BBQ/Smoking continues to grows in the UK.”

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Posted 1 week ago

“Very helpful staff who were able to advise on, and order the bbq we wanted. Delivered as arranged. Will be happy to use again.”

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Posted 1 week ago

“Delivered on time plus great product”

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Posted 1 week ago

BBQLAND is rated 4.8 based on 4,213 reviews