“Bathtime excelled themselves in providing a replacement mirror, the first was damaged in transit, and with just a notification of the damage they sent a replacement out. A great company to buy from, straight forward to order and excellent customer follow up.”
“Fabulous customer service. After placing my order a member of staff rang to double check if the item was the correct one … it wasn’t ! This saved me time and hassle returning what would have been the incorrect toilet seat ……”
“Ordered new toilet seat, delivered damaged.
The measure of a good company is how it handles problems, Bathtime, kept me informed, delivered a replacement within days and arranged collection of damaged item.
Wouldn't hesitate to use them again.”
“Graham was very helpful in ensuring I had purchased the correct Laufen toilet seat.
Delivery was prompt, and came very well packaged to greatly reduce the risk of damage during shipping.”
“Item purchased was in stock, but they noticed it was damaged at time of packaging. They called me and offered an alternative or to wait til new stock. Graham was very courteous and professional.”
“I was contacted by Bathtime when one of the items that I had ordered was unavailable. Following discussion, they provided me with several alternatives which enabled me to revise the order to my satisfaction. I found Bathtime prices very competitive and their staff courteous, informative and very efficient in the provision of their products especially as we are at the other end of the country. Will definitely use them again.”
“Graham and his team were great. Competitively priced and always will to answer any question and provide support. Would definitely highly recommend and use again. Many thanks Mark”
“Bought a lovely toilet roll holder cracking quality wasn't cheap but well worth the price and it was discounted to which was the icing on the cake very happy”
“Good quality mirror delivered when they said it would be. Spoke to them over the phone as well. Good customer service keeping me i formed. Will use again.”
“We are delighted with our corner baskets. They are of very solid and of very high quality. They were recommended to us by our bathroom fitter who said they won't rust or corrode. I was also very impressed too with the customer service and speed of delivery.”
Thank you so much for your 5 star rating of Bathtime, Kate! We really appreciate it! We are so glad that you and your bathroom fitter are pleased with our corner baskets. It's great to hear that they are of excellent quality and won't rust or corrode. We are also delighted that you were pleased with our customer service and speed of delivery. Thank you again for your kind words and for your business!
Thank you for your amazing 5 star rating! We're so glad that you had a positive experience with our customer service from Graham as well as the quick delivery and high quality products! We really appreciate that you would gladly use us again and we look forward to helping you with your next order!
Thank you so much for your 5 star rating of Bathtime! We're glad that Graham could provide such great service and that he could answer all of your questions and make sure you got what you needed on time. We appreciate your kind words and are so happy you had a positive experience with us! :)
Posted 1 year ago
Thank you so much for your great rating for Bathtime! We appreciate the kind words about our service and are especially delighted that Graham was able to provide help and answer your questions and get you what you needed on time. We are grateful for your feedback and support!
“Really happy with my purchase and with the service. Graham was very helpful and my order arrived really quickly. Great range of products on the website, too.”
Thank you so much, Elaine for the 5 star rating! I'm really pleased you were happy with your purchase and the service you received from Graham. I'm also delighted to hear that your order arrived quickly, and that you were happy with the range of products on the website. Much appreciated!
“The manager contacted me and had me send a photograph of the toilet seat I needed to replace to be absolutely sure I was ordering the correct one. Excellent personal service.”
Thank you so much for your 5 star rating of Bathtime, David! We really appreciate you as a loyal customer. We're so glad to hear that you had a great experience with us from the manager's personal service. We look forward to serving you again soon!
Thank you so much for your 5 star rating of Bathtime, John! We are very appreciative of your positive feedback. It is great to hear that you have found our range of products,competitive prices and delivery times to your satisfaction. Many thanks for your kind words!
