“Ordered a laufen loo seat, was told i ordered the wrong one
paid the additional money i was asked for
The loo seat turned up, i struggled to fit it
I was told its the wrond seat (their fault not mine)
Paid the extra money they asked for
Still got the wrong seat and it all seams to have gone down the Pan!!”
“Fantastic customer service. I recieved a call shortly after making an online purchase for a mirror, to advise me when I'd recieve the mirror, and also to check if there was anything else I'd like to match with the brushed brass finish. I would defintely recommend this company.”
“Unfortunately, the mirror supplied was faulty (not Bathtimes fault). However, the Bathtime team were extremely helpful and resolved a replacement within days. Very impressed, would highly recommend them!”
“I’m a Londoner and was having my bathroom redone. I ordered a Laufen Pro toilet with matching bidet but the wrong bidet from my local stockist was delivered. Graham had one in stock packed it all the way from Glasgow carefully and perfectly. I’m a lecturer from a business background and ‘I honestly believe
Small is beautiful - that’s what Bathtime is”
“Bathtime excelled themselves in providing a replacement mirror, the first was damaged in transit, and with just a notification of the damage they sent a replacement out. A great company to buy from, straight forward to order and excellent customer follow up.”
“Fabulous customer service. After placing my order a member of staff rang to double check if the item was the correct one … it wasn’t ! This saved me time and hassle returning what would have been the incorrect toilet seat ……”
“Ordered new toilet seat, delivered damaged.
The measure of a good company is how it handles problems, Bathtime, kept me informed, delivered a replacement within days and arranged collection of damaged item.
Wouldn't hesitate to use them again.”
“Graham was very helpful in ensuring I had purchased the correct Laufen toilet seat.
Delivery was prompt, and came very well packaged to greatly reduce the risk of damage during shipping.”
“Item purchased was in stock, but they noticed it was damaged at time of packaging. They called me and offered an alternative or to wait til new stock. Graham was very courteous and professional.”
“I was contacted by Bathtime when one of the items that I had ordered was unavailable. Following discussion, they provided me with several alternatives which enabled me to revise the order to my satisfaction. I found Bathtime prices very competitive and their staff courteous, informative and very efficient in the provision of their products especially as we are at the other end of the country. Will definitely use them again.”
