Bathroom Mountain Reviews

Name: Bathroom Mountain
Address: Highgate 2, Harewood Street, Stoke-on-Trent, Highgate 2, Harewood Street, Stoke-on-Trent, Staffordshire
Rating: 4.65

4.7 Rating 1,216 Reviews

91 %

of reviewers recommend Bathroom Mountain

4.7

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bathroom Mountain 5 star review on 8th October 2024

1126

Anonymous

Anonymous // 01/01/2019

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“Brilliant service, prompt and very good updates on delivery. Thank you it was so easy.”

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Posted 3 years ago

“Fantastic service and customer service is first class will definitely be recommending them and also using again myself first class items and delivery was as stated”

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Posted 3 years ago

“Very fast delivery, cannot fault the quality. It looks beautiful in my bathroom.”

Bathroom Mountain 5 star review on 10th March 2021

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Posted 3 years ago

“Really great shower, easy to fit and good value. Thanks”

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Posted 3 years ago

“We couldn’t have been more pleased with all items from Bathroom Mountain. Everything came from here (tiles were from Tile Mountain), the quality is amazing for the price we paid. We are so happy with our finished result. We would 100% buy from them again.”

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Posted 3 years ago

“The mirror is absolutely wonderful. A bit smaller than we thought but nevertheless very nice. Thank you”

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Posted 3 years ago

“Fantastic customer service, we were kept updated on our order and once it arrived the quality was fabulous - we have already recommended Bathroom Mountain to friends.”

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Posted 3 years ago

“Really pleased with the vanity unit and the customer service team. I had called prior to the purchase on some help to ensure I was getting all the right things needed to set it up correctly and the team were great. The unit and basin looks as per the photos. So far, so good!”

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Posted 3 years ago

Thank you Miloni for your five star company review and valued comments. Best regards Polly. Bathroom Mountain

Posted 3 years ago

“Very happy with the service and products. We were unlucky initially as part of our original order didn't turn up, but customer services immediately apologized and sent out replacements which arrived in a few days. Would recommend.”

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Posted 3 years ago

“I bought a led bathroom which arrived broken. It was replaced the next day, the second was also broken due to inadequate packaging, a third arrive on a pallet which survived the journey. BM reacted very well and sent replacements out immediately. I would definitely use BM again.”

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Posted 3 years ago

Thank you Geoff. We value your review, comments and patience. We look forward to serving you again in the future. Best regards Polly. Bathroom Mountain

Posted 3 years ago

“Excellent quality and range at fantastic price. Very impressed with every aspect from order to quick and efficient delivery. Well packaged.”

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Posted 3 years ago

“Lovely item as described and delivered on requested day.”

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Posted 3 years ago

“Site was easy to navigate and I found what I was searching for at a good price.”

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Posted 3 years ago

“Good price. Quick delivery.”

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Posted 3 years ago

“Very fast delivery, good priced taps for the quality”

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Posted 3 years ago

“Everything arrived on time and all good products”

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Posted 3 years ago

“Very quick delivery, goods as described.”

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Posted 3 years ago

“I had an issue with a broken mirror Sacha sorted it out straight away new mirror arrived and installed looks great. I would recommend this company great customer service.”

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Posted 3 years ago

“Easy to order item online. Not easy to organise convenient delivery. Company will only give you the day of delivery, no time frame at all. Not even morning or afternoon. They said driver should ring/text one hour before delivery but this isn’t guaranteed. My item just turned up. No text from the driver. He just dumped the bath outside my front door. Wouldn’t put it in house or garage. Said he should only be putting it on kerbside. So he left me, a female on my own, with a huge, cumbersome, heavy bath, wrapped up on a wooden pallet, on my doorstep and drove away. And despite emailing Bathroom Mountain and practically begging for a more specific delivery time so I could get someone to be there with me to receive the delivery, they couldn’t/wouldn’t. In this current environment when no shops are open and we’re encouraged into buying everything online, I think companies should be far more helpful when it comes to delivery information. I still haven’t managed to open the packaging and inspect the bath. Overall I feel undecided about whether I’d use this company again. I did not like their customer service related to the delivery process. It is not customer-friendly.”

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Posted 3 years ago

“Very efficient delivery service but more importantly very good quality and stylish products.”

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Posted 3 years ago

Bathroom Mountain is rated 4.7 based on 1,216 reviews