Bathroom Mountain Reviews

Name: Bathroom Mountain
Address: Highgate 2, Harewood Street, Stoke-on-Trent, Highgate 2, Harewood Street, Stoke-on-Trent, Staffordshire
Rating: 4.65

4.7 Rating 1,216 Reviews

91 %

of reviewers recommend Bathroom Mountain

4.7

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bathroom Mountain 5 star review on 17th April 2021

Bathroom Mountain 5 star review on 3rd March 2021

James

Anonymous

Anonymous // 01/01/2019

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“Awful service”

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Posted 4 years ago

Hi Karen, I am sorry to hear that your delivery did not arrive on the selected date. We will happily discuss the matter in our couriers in our next weekly meeting. I can see that the delivery was successful the day after and we hope that you are happy with your bathroom products. Regards, Nelson

Posted 4 years ago

“Good items, price good, delivery efficient- no prblems”

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Posted 4 years ago

Thank you Tidd. Your five star company review is appreciated by the Bathroom Mountain team. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Excellent product efficient service. Would use company again.”

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Posted 4 years ago

Thank you Alan for your valued five star company review. We look forward to serving you again in the future. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Service was excellent, well done Marc who quickly dealt with my order. Product is just what we were looking for. Will be using them again for all my bathroom needs”

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Posted 4 years ago

Thank you Graeme for the valued review and comments. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Ordered a bathroom mirror delivered the next day. In the best packaging I have ever seen”

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Posted 4 years ago

Thank you Michael. Your five star review is most welcome by the Bathroom Mountain team. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Old fashioned customer service where they do what they say they will do and at the time they say they will do it. Have been very flexible and we ordered 6 bathroom suites from them and very happy with everything. Will post photos when all is done as we ordered all the tiles from Tile Mountain at the same time.”

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Posted 4 years ago

Thank you Jennifer. Your five star company review is valued by the team at Bathroom Mountain. Hope all the installations go smoothly. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Ordered stainless steel bathroom cabinet which arrived on time, very well packaged and undamaged. Very pleased with quality and design. Felt that the fixings provided were too small Good, quick response to email queries”

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Posted 4 years ago

Thank you Peter for your review and value your comments. I have passed on to our products team. Best wishes for Christmas. Polly. Bathroom mountain

Posted 4 years ago

“Ordered my bathroom furniture lovely quality unfortunately the sink was damaged, so I rang them no quibbling sent out a replacement. I admit it took a couple of months but they was waiting for more stock to come in, the staff seem really friendly when you talk to them on the phone”

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Posted 4 years ago

Thank you Jayne for your valued review and comments. You patience in waiting for your replacement was appreciated. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Ordered three mirrors - one cupboard mirror and two LED mirrors. I was overly satisfied with only one of the LED mirrors. The cupboard mirror was extremely difficult to hang - a guidance /screw template would have been really helpful but this was not provided (they tell you in the book how far the screws are from one another but offer no guidance as to how far the screws are from the mirror perametres meaning you will have to take lots of measurements to get the placement on the wall correct). Secondly, the large LED mirror was mains powered, which wasn't made clear on the website, but worst of all they wanted me to pay for the return and were rude about the situation. The cost of the return would leave us at a loss so we are now trying to sell the mirror on to someone else - the customer team was not supportive throughout this entire process. I also received no email to say that my order was dispatched and it just turned up, luckily when my partner was home, but nonetheless, communication is very poor. Would not recommend...”

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Posted 4 years ago

Thanks for the feedback Jasmine we will pass this onto the manufacturer as this seems like a very useful idea. With regards to your other issue, a member of our customer services team will be in touch over the next 24 hours to discuss a resolution

Posted 4 years ago

“Everything was 1st class”

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Posted 4 years ago

Thank you Susan for your valued five star company review. Much appreciated by the Bathroom Team. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Really pleased with produce”

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Posted 4 years ago

Thank you Sylvia. Your review is most welcome. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Very good customer service too.”

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Posted 4 years ago

Thank you Darren. Your review is appreciated by the Bathroom Mountain team. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Excellent service!! Quick to answer the phone and emails were answered promptly. Will be using Bathroom Mountain again. Thank you and Happy Christmas to you all.”

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Posted 4 years ago

Thank you Anne for your five star review and Christmas wishes for the team. We look forward to serving you again in the future. Best wishes for a good Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Product exactly as described and what I needed”

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Posted 4 years ago

Thank you Michael. Your five star review is most welcome by the Bathroom Mountain team. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Great company to deal with, prompt delivery and service. I’ve had a lot of bad experiences in this industry with after sales service and this company have been great to deal with. Will definitely buy again from them.”

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Posted 4 years ago

Thank you Karen for your valued five star company review. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Thank you Adrian. We appreciate your five star review. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Ordered a beautiful shower which arrived within a few days. One of the decorative ceramic caps was cracked when I received it, however a new one was delivered within a few days after I had emailed explaining it was cracked. Cannot fault Bathroom Mountain and looking forward to using my new shower 😁”

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Posted 4 years ago

Thank you Jennifer. We value your five star company review and comments. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Goods turned up promptly as promised and although yet to be installed they all seem good.”

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Posted 4 years ago

Thank you Michael. Your five star review is most welcome. Hope the installation goes smoothly. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

“Everything was excellent, from price to delivery. Slight confusion about self assembly on site, but the assembly was very easy and completed without a hitch. Would definitely recommend your company.”

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Posted 4 years ago

Thank you David for your five star company review. The Bathroom Mountain team value your recommendations too. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Very good - well priced and delivered very quickly - no problems”

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Posted 4 years ago

Thank you David for your valued review. Best wishes for Christmas. Polly. Bathroom Mountain

Posted 4 years ago

Bathroom Mountain is rated 4.7 based on 1,216 reviews