Bathroom Mountain Reviews

Name: Bathroom Mountain
Address: Highgate 2, Harewood Street, Stoke-on-Trent, Highgate 2, Harewood Street, Stoke-on-Trent, Staffordshire
Rating: 4.65

4.7 Rating 1,216 Reviews

91 %

of reviewers recommend Bathroom Mountain

4.7

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bathroom Mountain 5 star review on 8th October 2024

1126

Anonymous

Anonymous // 01/01/2019

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“Not used yet therefore given 4 star”

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Posted 3 years ago

Thank you Felicienne. Best regards. Polly. Bathroom Mountain

Posted 3 years ago

“Like my product but I was a bit shocked at the £12.99 postage charge 😳”

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Posted 3 years ago

Thank you Fay. Best regards. Polly. Bathroom Mountain

Posted 3 years ago

“Good communication and my bathroom mirror is of a fantastic quality. Very pleased.”

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Posted 3 years ago

Thank you Emma. We appreciate your five star review. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“Good service the product in question was a mirror cabinet and it was well packed to ensure all precautions were taken to ensure that the mirrors did not break. Furthermore the delivery was of a timely manner as it arrived before it was scheduled to do so. One thing I would say though is that the screws and plugs that came with it would probably only be good for installation on a hard/brick wall and it is good to ensure you are using fixings appropriate for the type of wall the items are being placed on. Good all round service from Bathroom Mountain Thank you.”

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Posted 3 years ago

Thank you Rasanga. Your review and comments are valued by the Bathroom Mountain team. I will pass on your comments to our products team. Much appreciated. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“Fab service and products”

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Posted 3 years ago

Thank you Jenna. Your five star review is appreciated by the team at Bathroom Mountain. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“We've been looking for a battery powered bathroom mirror for a while, the one we got from Bathroom Mountain was unique (rectangular with curved edges) and looks great on the wall, thanks”

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Posted 3 years ago

Thank you Carlos for your valued review. Best wishes for 2021 Polly. Bathroom Mountain

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Thank you Neil. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“Delivery as stated quality looks amazing and very good prices highly recommend”

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Posted 3 years ago

Thank you John for your valued five star review and recommendations. Best wishes for 2021 Polly. Bathroom Mountain

Posted 3 years ago

“The mirror was delivered on time. Unfortunately there was a chip in the top corner, I contacted Bathroom Mountain who sent a new mirror out straight away. Excellent service I would definitely order from them again.”

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Posted 3 years ago

Thank you Naomi for your valued five star company review. Best wishes for 2021 Polly Bathroom Mountain

Posted 3 years ago

“just arrived today as they said it would , opened it to check it ,and all appears to be there . unfortunately I will not be installing it till late Jan next year ,when I have time off . But I am sure it will all be fine as the instructions seem to be comprehensive . many thanks for the prompt service, des”

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Posted 3 years ago

Thank you Des for your valued five star review. Hope the installation goes smoothly. Best wishes for 2021 Polly Bathroom Mountain

Posted 3 years ago

“Really poor service and communication”

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Posted 3 years ago

Really sorry you did not get the experience we expect all our customers to get Tracy. Our Customer Service team will be in touch to fully understand what improvements should be made to ensure our level of service is consistently high Regards Jay

Posted 3 years ago

“Very satisfied with the product, delivered on time and well packed. Would certainly use them again.”

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Posted 3 years ago

Thank you Lewis. Your five star company review is appreciated by all at Bathroom Mountain. Best wishes for 2021 Polly Bathroom Mountain

Posted 3 years ago

“I have brought a shower, mirror, tap and glass shower panel I and very very pleased with my purchase and the effectiveness from both delivery and collection from the Wear House. Great job your doing 👍”

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Posted 3 years ago

Thank you Jessica. The team at Bathroom Mountain appreciate your comments and encouragement. Best wishes for 2021 Polly Bathroom Mountain

Posted 3 years ago

“Excellent service. thank you”

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Posted 3 years ago

Thank you William. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“Good quality quick delivery. Good prices”

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Posted 3 years ago

Thank you Jackie. Your review is appreciated by all the team at Bathroom Mountain. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“Is very good Service , thanks for good service ✅.”

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Posted 3 years ago

Thank you Bernice. Your five star company review is appreciated by the Bathroom Mountain team. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“Extremely poor experience. My advice buy from elsewhere if you want a reliable service. Ordered a wall hung bathroom unit only to be told the warehouse had damaged the last available unit and could not send out a replacement. Had to change all my bathroom configurations because Bathroom Mountain (BM) would not supply an alternative model same size which was not on sale?? Poor customer service because both units were the same although slight colour difference but manufacturered by the same supplier. Make matters worse I ordered a mixer shower with the same order which never arrived. Speaking to BM customer service I was told they would send out a replacement. Since I never received a dispatch notice prior to the day of delivery I called their customer service only to be told the item is now out of stock, great news just before Xmas leaving me very little time to find another mixer shower. Complete a bunch of cowboys with my experience costing me delays to start my project and increasing my cost to start my renovation work. I wish I could have left no stars. Do not RELY ON BM if you want your project to work on schedule. I hope this review is published so BM are honest with their customers experience reviews which can be shared to other potential customers.”

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Posted 3 years ago

Really sorry for the poor experience you received Jay, this is not the experience we expect for our customers. Your order is currently being reviewed by our Directors to ensure learnings are taken from this experience and ensure it does not happen again

Posted 3 years ago

“Order several items including 2x back to wall toilet with seat. One of which was missing completely and the other totally smashed! Was sent out two new toilets to find still no toilet seats! Pretty terrible quality check in the warehouse if you ask me”

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Posted 3 years ago

Hi, Thank you for your feedback and please accept our apologies for this matter. We can see that the toilet seats have now been delivered. We hope you are happy with the use of the products and that the remainder of your project goes well. Regards, Nelson

Posted 3 years ago

“Fantastic overall service, quick delivery and the guys are very pleasant to speak to especially Matthew. Would definitely recommend you to others. Thank you Asad”

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Posted 3 years ago

Thank you Asid for your valued company review and recommendations. I will pass on your thanks to Matthew. Best wishes for 2021. Polly. Bathroom Mountain

Posted 3 years ago

“Looks good, good quality and looks more expensive than it is”

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Posted 3 years ago

Thank you Barbara. Your five star review is appreciated. Best wishes for 2021. Polly Bathroom Mountain

Posted 3 years ago

Bathroom Mountain is rated 4.7 based on 1,216 reviews