Bathroom Mountain Reviews

Name: Bathroom Mountain
Address: Highgate 2, Harewood Street, Stoke-on-Trent, Highgate 2, Harewood Street, Stoke-on-Trent, Staffordshire
Rating: 4.65

4.7 Rating 1,216 Reviews

91 %

of reviewers recommend Bathroom Mountain

4.7

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bathroom Mountain 5 star review on 8th October 2024

1126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well priced bathroom cabinet but feels quite cheap and tinny. Shelves aren’t adjustable which is a pain as no room for electric toothbrush to plug in inside cabinet”

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Posted 4 years ago

“Very good prices compared to other retailers. Everything arrived exactly as expected. Would deffinately recommend bathroom mountain.”

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Posted 4 years ago

Thank you Greg for your valued five star review. Much appreciated. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Poor customer service.”

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Posted 4 years ago

“Very pleasant and helpful staff.”

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Posted 4 years ago

Thank you Paula for your five star customer review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Very quick and efficient delivery. Happy with both orders.”

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Posted 4 years ago

Thank you Hayley for your valued five star review. Much appreciated. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Bathroom Mountain have a great range of products and provide excellent customer service”

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Posted 4 years ago

Thank you David for your valued five star review. Much appreciated by the Bathroom Mountain team. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Great service , delivery and good products . Would recommend”

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Posted 4 years ago

Thank you Diana for your five star review and recommendation. Much appreciated by the Bathroom Mountain team. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Yes, a cheap price to pay for bathroom items, but NO to the delivery charge on a roadside pallet, and NO to try to return goods for a refund, when the miserly bathroom mountain won’t pay for return delivery even though they are in breach of the DISTANCE SELLING ACT!”

Helpful Report

Posted 4 years ago

Good Afternoon, Due to the size of the item, the safest way to transport it to avoid damage in transit would be by a pallet courier. I can see that, unfortunately, the order did not meet the threshold requirement of £299 for free delivery to your area and whilst I can understand you have contributed to the cost of delivery, the true charge of delivery to the area is much higher and the remaining charge has been subsidised by us. I understand that the item did not meet your expectations and we have informed you that we would happily accept it back within 14 days. We appreciate your feedback on the matter and we are sorry to hear that the item was not quite what you wanted. Nelson

Posted 4 years ago

“Great service. Fast and speedy delivery. Would definitely use again”

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Posted 4 years ago

Thank you Chlor for your valued five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Very efficient quick service”

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Posted 4 years ago

Thank you Nicola for your valued review of our company. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Radiator was delivered on time and was of good quality and looks very modern in its new location.”

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Posted 4 years ago

Thank you Stephen for your valued five star review. Pleased in looks good in place. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Excellent service the mirror arrived vero quickly.”

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Posted 4 years ago

Thank you Osvaldo. Your review is much appreciated. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Good quality. Only issue I had was the plug for the sink didn’t fit so we had to buy another one. Everything else was how it was described.”

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Posted 4 years ago

Thank you Eilidh for your valued review and have noted your comments on the problem with the plug. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Best service, fast and easy purchase”

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Posted 4 years ago

Thank you Oliver for your five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“As a developer have used other large suppliers who do NOT come close to the service and support provided by bathroom mountain !! Great products even better support”

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Posted 4 years ago

Thank you for this five star review. Appreciated by all at the Bathroom Mountain team. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Quick delivery, great prices. I love my new Islington Freestanding bath and all the other items purchased. We also called up to ask for details on products prior to ordering and they answered all questions quickly and happily.”

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Posted 4 years ago

Thank you Kerry for your valued review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“no issue to report, good quality item well packaged delivered promptly at a good price, thank you”

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Posted 4 years ago

Thank you Jasmine for your valued five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Another great value product from Bathroom Mountain. This company is my new favourite supplier. The cloakroom sink is great value for money and uncompromisable quality. Excellent quality.”

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Posted 4 years ago

Thank you Jonathan for your valued five star review and comments. Please to read we are your favoured supplier. Best regards....keep safe. Polly. Bathroom Mountain

Posted 4 years ago

“I used bathroom mountain and victoria plum for my bathroom upgrade, in hinesite i would of not used victoria plum - great service from bathroom mountain”

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Posted 4 years ago

Thank you Laura for your five star review. Appreciated by the Bathroom Mountain team. Best regards Polly

Posted 4 years ago

“Interestingly, I already did this review, but it seems to have been deleted! Buyers beware! Don't use this company! The website seems to be designed to confuse and obfuscate - an 1100mm shower is not actually a max of 1100 plus the extension, it is a max of 1090! And you can't really return anything unless it is in the exact same packaging and then they charge a 20% repackaging fee. It took 2 days, 6 phone calls and 4 emails to get any response from their customer services team, despite being assured the 'tech' guy would call me. Find a different company - we had great service and great product info from a competitor selling 1150mm showers - not many of them, you'll find it (I mentioned them in my previous review, which might be why it was deleted). In short, NEVER AGAIN WILL I BUY FROM THIS COMPANY!”

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Posted 4 years ago

Good Afternoon, we can see that your original review is still existent but we appreciate your bringing this to our attention. I am sorry to see your review and hear about your dissatisfaction with our product. We do not advertise that this product as being able to stretch to 1120mm as the maximum width the product would fit in, is 1100mm as advertised. Nevertheless, we appreciate your feedback and will look at ways to make the information clearer. Had we had a pre purchase call we would have happily informed you of this information prior to making the purchase. Regarding the return, we would never expect a customer to have wrapping machinery, however our products are packed at the manufacturer specifically to avoid damage in transit which is mainly why we would insist that the goods should be returned in the original packaging. I hope this gives a better understanding about our returns procedure although we do thank you for your feedback on the matter. Nelson

Posted 4 years ago

Bathroom Mountain is rated 4.7 based on 1,216 reviews