Bathroom Mountain Reviews

Name: Bathroom Mountain
Address: Highgate 2, Harewood Street, Stoke-on-Trent, Highgate 2, Harewood Street, Stoke-on-Trent, Staffordshire
Rating: 4.65

4.7 Rating 1,216 Reviews

91 %

of reviewers recommend Bathroom Mountain

4.7

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bathroom Mountain 5 star review on 17th February 2025

1154

Anonymous

Anonymous // 01/01/2019

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“Got a vanity sink and toilet. Fits perfectly in my bathroom, very easy and quick to assemble. Quick delivery. 10/10”

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Posted 4 years ago

Thank you Suzanne for your five star review and score of 10/10. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Product was definitely worth the money. Looks lovely in the bathroom”

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Posted 4 years ago

Thank you Sue. Your review is appreciated by the team here at Bathroom Mountain. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Great turn around time and exactly what we ordered.”

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Posted 4 years ago

Thank you Pauline. Your five star company review is appreciated. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Fantastic service and great quality items for a good price.”

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Posted 4 years ago

Thank you Louisa for your five star company review. Much appreciated. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“The initial delivery was fast. Parts were missing. I sent a message then they basically treated me like an idiot and I was given the run around for 2 weeks waiting for replacements. The bath (a roll-top) moved to easily and I had to create foot securing brackets to ensure no movement when not filled. Then the mechanism for the bath pop-up plug disintegrated during fitting. Overall good suite, poor service and weak fittings. Shame.”

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Posted 4 years ago

“Very efficient service”

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Posted 4 years ago

Thank you Phil for your valued five star company review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Good service. Would use again”

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Posted 4 years ago

Thank you Paul. We look forward to serving you again in the future. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

Thank you Zoe. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Great care taken in packaging and sending items - little chance anything could get damaged. Excellent quality product, exactly as expected. Very quick service.”

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Posted 4 years ago

Thank you Fiona. Your review is valued and appreciated by our team at Bathroom Mountain. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you Gillian for your five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Reasonable product delivered on schedule”

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Posted 4 years ago

Thank you James. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Their customer service was outstanding! My order came quickly and although we had issues and it was damaged in delivery, they immediately sent out a new one. I can’t recommend them enough! Thank you, bathroom mountain!!”

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Posted 4 years ago

Thank you Meghan. Sorry to hear of the problem but pleased to read it was resolved. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Great communication and super fast delivery, very pleased with purchase”

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Posted 4 years ago

Your five star review is appreciated by the Bathroom Mountain team. Thank you Deborah. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Ordering online was breeze and delivery was fast. The radiator looks really good now that it’s been fitted and works a treat. Thank you.”

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Posted 4 years ago

Thank you for your valued five star review of your new radiator. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Great product and service delivered on time”

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Posted 4 years ago

Thank you Anita for your valued five star review. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“First time ordering from this supplier. All seemed ok until I had a problem with a flush valve. Took them over a week to send replacement. No contact from customer service with any updates. I continually had to phone. I’m a plumber by trade not only did it make me look bad to my customer it also cost me having to go back to install replacement. Will not be returning. Also the stock is mainly from soak.com which if I’d known would never had ordered.”

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Posted 4 years ago

Hi Jason, I am sorry to hear about your experience. I can see that upon establishing the exact part you needed the part was sent as quickly as possible. Last thing we wanted was to send the incorrect part which would have been counter productive and caused more delays to your clients project. Furthermore, the majority of our stock is sourced internally from reputable suppliers and are our own products. Nevertheless we appreciate your feedback on the matter and wish you the best with your projects to come. Regards, Nelson

Posted 4 years ago

“Fantastic price for this tall bathroom cabinet. Prompt delivery, product arrived in good condition”

Bathroom Mountain 5 star review on 17th November 2020

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Posted 4 years ago

Thank you Paul. Thank you for the picture. Looks great. Best regards Polly. Bathroom Mountain

Posted 4 years ago

“Excellent service and quality will be back if I need more radiators”

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Posted 4 years ago

Thank you Tracy. We look forward to serving you again in the future. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“Good quality products. Nice easy ordering process but it would be nice to be made aware of the kerbside delivery before an order is placed. Nevertheless, the delivery guy was awesome, a real gentleman. Thank you.”

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Posted 4 years ago

Thank you Marcella for your valued review and comments. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

“very good and prompt service and during a lockdown. Cannot fault them with anything and would highly recommend them”

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Posted 4 years ago

Thank you Oana for your five star review. Much appreciated by the team at Bathroom Mountain. Best regards. Polly. Bathroom Mountain

Posted 4 years ago

Bathroom Mountain is rated 4.7 based on 1,216 reviews