Bathroom Mountain Reviews

Name: Bathroom Mountain
Address: Highgate 2, Harewood Street, Stoke-on-Trent, Highgate 2, Harewood Street, Stoke-on-Trent, Staffordshire
Rating: 4.65

4.7 Rating 1,216 Reviews

91 %

of reviewers recommend Bathroom Mountain

4.7

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bathroom Mountain 5 star review on 8th October 2024

1126

Anonymous

Anonymous // 01/01/2019

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“Ordered shower unit good price and was delivered the next day, excellent service, have recommended them to friends”

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Posted 3 years ago

“I will not be buying from you in the future if you insist on using that useless transport company PallEx. Waited all day yesterday was lied to constantly over the delivery. Having to wait again today,lost 2 days pay ,and might have to yet pay the fitter if they don't turn up. If the later happens I will not be taking delivery and will require a full refund from yourselves along with my fitters charge. A very very very disappointed customer.”

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Posted 3 years ago

“Arrived quickly, easy to put up and just the right size for my room.”

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Posted 3 years ago

“This was the first time we have used Bathroom Mountain and judging by the quality of service and product, it will not be the last time. We purchased a bath and free standing bath taps for a bathroom refurbishment and have been delighted with both. The whole purchasing experience has been positive from the initial browsing, selection, purchase and final delivey. I was particularly impressed with the packaging. Not something I would normally get excited about but it was above and beyond what I expected, with the items being delivered in pristine condition. Add this to competetive prices and a good product range means that this is a company with which we will do business again. Well done!”

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Posted 3 years ago

“It arrived promptly and was exactly what I expected.”

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Posted 3 years ago

“placed order Sat pm and delivery was made on time three days later. excellent service”

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Posted 3 years ago

Thank you David. We appreciate your five star company review and comments. Best regards. Polly. Bathroom Mountain

Posted 3 years ago

“Very good, quick and easy. Competitively priced. Would recommend.”

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Posted 3 years ago

“Very pleased with the Toilet unit package, no problems at all. Value for money.”

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Posted 3 years ago

“Speedy delivery and exceptional quality product. Very easy to install, my diy husband said it was the easiest sink he had ever installed!”

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Posted 3 years ago

“Easy to order & friendly delivery”

Bathroom Mountain 5 star review on 14th March 2021

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Posted 3 years ago

“Excellent product, well organised delivery.”

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Posted 3 years ago

“Hi delivery was fantastic, screen is gr8 I’ve got one problem the top rail on the screen must have been rubbing on something even though it was well packed, it’s made a little part of it shiny, so if you could let me no what can be done about it thank you 👍👍”

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Posted 3 years ago

“Answered questions quickly and informatively. Sacha in particular was very helpful. Love our new bath!”

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Posted 3 years ago

“My item got lost in the delivery process and I was compensated with another one and paid back my shipping charges so I was happy.”

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Posted 3 years ago

Thank you for your review. I am very sorry that your initial order had been lost in transit. I am pleased this has now been resolved. If there is anything else outstanding, please let me know. Kind regards Rebecca

Posted 3 years ago

“I found it really easy to order my Bathroom requirements from Bathroom Mountain. I used their web site to purchase. I collected the order from the warehouse , the service was both prompt and helpful, with friendly staff. Strongly recommend Bathroom Mountain.”

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Posted 3 years ago

“Second order and items with scratches arrived again. I haven’t had one order from Bathroom mountain delivered without there being issues. Really poor service.”

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Posted 3 years ago

Thank you for your review. Please accept my apologies that your item arrived with scratches on it. I can see we have since issued a replacement to arrive with you the next day. We have also requested the item is checked before leaving our warehouse to ensure the item arrives to you in excellent condition. If there is anything else outstanding that we can assist with, please let us know. Kind Regards Rebecca

Posted 3 years ago

“Quick and easygoing purchase. Happy customer”

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Posted 3 years ago

“Expensive late delivery and don’t accept amex”

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Posted 3 years ago

“Fast, efficient, and empathetic. My mirror arrived in pieces. Rang and explained, replacement arrived 2 days later via a different courier. Thanks to Ryan in the customer services dept. Excellent service.”

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Posted 3 years ago

“Rads are really nice and they look very smart in the room ,but I'm not very impressed with the angled trv's piad the extra for chrome effect values and they are cheap looking rubbish that let the look of the rads down not recommended to pay the extra money for trv's go to a plumbers merchant and buy better quality ones”

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Posted 3 years ago

Bathroom Mountain is rated 4.7 based on 1,216 reviews